Scotiabank

Received some friction when trying to purchase rolls of change - gave the teller a $50 bill and asked for a roll of toonies, should be simple - instead received a speech on how banks don't work with people who do not have an account there ... I know for a fact this is untrue as I have done this many times at other financial institutions - as it was literally cash for cash no account needed , the teller finally agreed to sell me the change - was just more of a hassle than was necessary

We have been dealing with this bank for almost ten years, ever since moving to Burlington and moving our portfolio to the Brant Street branch. For the first two years, we got used to an overall helpful staff and felt at ease dealing with them. Now, it seems that there's a revolving door with continuous change in personnel. As well, I've been put off by some tellers who are either bored or, in a few cases, almost hostile. There's no use complaining to the tellers, since they've been told by management to adhere to the financial institution's policies. The ATM is constantly changing, making it confusing for seniors. Upper management maintains a low profile, leaving it to the tellers to handle complaints. I'm glad that I've kept my Credit Union account. At least I get friendly and efficient service there.

The last time I went to scotiabank I had to deal with a rude teller (she was downright hostile). I set up 2 kids accounts (this went well) with a financial advisor. However the financial advisor then sent me over to the rudest teller I have ever dealt with. She was supposed to close 2 savings accounts that I had set up for the kids previously. I previously recieved bad advise from scotiabank who recommended i set up adult savings accounts for the kids money however i couldn't put them in the kids names. The second savings account was opened less then a month before this visit. I recieved new advice later when i had to go to the bank after opening my son's account because I wanted to put it in his name, like I thought my daughter's account already was. That's when they explained about the kids acounts. Anyway when i went to the teller to transfer the kids savings into the new kids accounts and close the savings accounts she acted like it was such hard work and I was asking her to do to much. She charged me $25 in fees. I was so angry i wanted to close all my accounts with Scotiabank right there and then. But i was with my kids and tired after waiting for an hour to get the kids accounts set up. The financial advisor was really nice and it was the only good part of the time i spent at Scotiabank. So i made an appointment to speak with her about renewing my mortgage. However she called to reschedule because she wasn't free. I missed her call but called and emailed suggesting another day; however she emailed me after the suggested day appologizing for missing it. I emailed her again suggesting another day and time. This time I did not hear back. No call and no attempt to reschedule. I am not very impressed with scotiabank right now. There was also another big incident that happened with regards to my son's RESP a few years ago but it's too long of a story to type and it happened at a different branch.

I started coming to this branch two years ago when I was living in the neighbourhood. Ever since my first visit with Barb, I knew I was in good hands. Having moved cities, I am still planning on coming back to see Mrs. Osborne! Great financial advice, exemplary customer service, and a friendly staff at the branch. Highly recommend!

Had a STEP payout take more than it should have (timestamped acceptance and payout received by branch June 30 2021 but only processed on our account a week later) so their SB system kicked it back to us as outstanding interest for the extra days the process took. Calls to branch and bank and it's all resolved now, although 2 months and 2 subsequent statements later - so for that reason it's 4 stars instead of 5. Our Advisor, Barb Osborne, and Scotiabank Management were a great help. If you have any problems, give them a chance (or chances) to resolve it, especially during these trying times. Thanks Barb!

Impossible to get a phone call back. I’ve called everyday for a week and leave messages on voicemail with employees and the Assistant Manager. Customer service keeps customers using your service. Not rocket science. The Branch Manager called back after a week to apologize but the damage was done at this point.

Find a different location. So many times I have booked or even tried to work with them because theyre local but they have been useless EVERY front. From credit card, to daily banking. Please find somewhere else. Anytime I have done a booking with another branch after this branch failed, it always gets handled. They decline to do things I have had other branches do for me. They do not care here, except maybe one person (I think his name was kosta- my partner worked with him- he was fantastic). Other branches have gone above and beyond to help you. This branch's favorite words or "I can't" or "come back at another time."

Teller are nice, however can't help you even with pre-approved lines of credit, and dont go in without an appointment. How you're supposed to book said appointment is beyond me. You CANNOT reach this branch by phone. Wait times ALL WEEK on the 'call centre' have been longer than 45 minutes. I waited 48 minutes on hold only to be disconnected. Terrible service. I'm thinking of switching banks. I need to pick up funds for a large purchase and wanted to schedule, can't get through to anyone. I'm so frustrated!