Scotiabank

Terrible customer service. If I wanted to be referred to online banking while i'm standing inside this branch, I would bank with PC where the fees are lower. What do our monthly fees pay for if not some level of customer service?

I would give this branch a 0 if I could. I have been trying to transfer a mortgage and here I am almost 4 months later and it is still not done. Worst customer service. Even the branch manager doesn't return calls or emails.

Tellers aren’t helpful & manager(s) are rude. Very bad example of customer service. This isn’t a one off thing either - they have consistently like this.

They have the worst Drive through ATM machine I have ever dealt with. Every time I use it, it dosnt not accept half of my bills. Also, must the time it is out of papers. Last time I used it, it didn't give me money due to an error but my account got charged the money however, I got refunded when I called the bank.

Went today to provide proof of my SIN number as they required it. I gave the paper to the teller very confidentially but the teller held my SIN information in front of another customer and said is this your SIN number? Teller just showed my personal information to another person! *****UNBELIEVABLE!! DONT GO HERE!!! THEY ARE NOT SERIOUS!!! LAZY TELLERS WORKING THERE!!!!******SUBMITTED A COMPLAINT, wondering if I should sue Scotiabank!

I was a international student when i landed in canada in 2019,my course was of 2 years and i graduated in april 2021,my study permit was going to expire in september 2021.But due to some reason i got a email from scotiabank that my student account has expired in November,2020 and my preferred package has started which will end in november 2021. For which i visited the merivale branch which is my home branch in january 2021 and got it changed for the time of 2-3 days by showing the merivale branch my study permit and the account automatically changed to preferred package again out of nowhere,against it i did not took any actions as i was busy in finding job and preparing for my exam, in november 2021 i got another mail that i am going to be charged for the monthly account,for which again schedule a appointment with Leo pan financial advisor he called me asked about the problem ,i explained it to him my situation and told me that he has some other appointment so i can show the study and work permit to the branch reception and get it changed,in response i visited the branch and showed them my work permit and study permit ,after 30 mins of arguing with the receptionist i got it changed again. Everything was fine until 23 jan,2022,on that day i got a transaction on my account of monthly charges deducted so i requested the branch for a call appointment with the same leo pan financial advisor, He calls me and asks me to again visit the branch as i did not showed him the work permit as he was busy earlier and there is nothing i can do to undo it. This kind of irresponsible behaviour is very traumatic that i have to call multiple time to the customer service and visit the branch and schedule appoinment every now and then as i have no other work.

I have to use this bank twice a week for work. At least one of those two times you walk in and there’s a line up out the door and only two tellers serving people. Is there no one in the bank who can jump on one of the 6 unmanned registers and serve some customers? It shouldn’t take 30-60mins just to make a deposit.

Very poor customer service in the past two years. Needed some changes to my line of credits. The financial advisor was non-responsive. When they responded and I signed the documentations, they didn't process it properly and I had to redo everything. They still haven't completed the whole paperwork after about two months and working with two different advisors! They also don't answer the phone and have no voice box to leave a message! Feel completely abandoned after being their customer for more than 20 years!