Scotiabank

Name: Scotiabank
Address: 6189 200 St, Langley, BC V2Y 1A2, Canada, Y, Canada

3/5 ★ based on 8 reviews

Contact Scotiabank

Address :	6189 200 St, Langley, BC V2Y 1A2, Canada
Phone :	📞 +
Website :	https://maps.scotiabank.com/locator
Categories :	ATM , Bank , Financial consultant , Investment service ,
City :	Y

6189 200 St, Langley, BC V2Y 1A2, Canada

Best Bank in Canada

G	Gagandeep kaur on Google ★ ★ ★ ★ ★ the lady i went to,was not able to print out my bank statement.Such a nice way to say no for help.Reason for that was,the systems are down.If the system was down how were other employees able to help the customers. Please if u dont know anything just say no instead of fake excuses. Please please train these people and make them understand that they r hired for helping customers.
s	sathar 698 on Google ★ ★ ★ ★ ★ My personal experience on 14 Jan 2021at 10.45 am. When I saw overdraw charges of $82 on my personal a/c, which was not suppose to be, (very frustrated spending 30 minutes online to contact customer service online, talked to Nicole who put me on hold another ten minutes saying that she cannot do anything!! "ONE STAR" Poor performance/poor training for her supervisor's decision....whoever it is). So I went to this Willowbrook branch, Langley, met the front desk lady Ms.Noah...explained the situation; Cheerfully she listened carefully, after consulting with manager admitting the charges were not suppose to be appropriate under the circumstances of "holidays" computer postings of delayed transactions resulting in these charges. With smiling face she assured me that she will do necessary steps to reverse these charges in the next few days. Today, I see these charges were reversed and credited in my a/c. Why not the main office online customer service exercise the same knowledge? Would have saved everybody's time, particularly in this trying time of virus issues!
T	Ta cruise on Google ★ ★ ★ ★ ★ The bank manager Sam is Ace. Without even knowing the extreme frustrations I was having with their other Scotia Bank location he was happy to assist me with my problem. (the other location seemed to be avoiding or had only excuses for my issues) A genuinely helpful person, you could tell he was busy but made the time to help. He and his team managed to fix my banking problems in a timely manner and kept me in the loop at all times. Great follow up and service.
O	Olexiy K on Google ★ ★ ★ ★ ★ I’ve been with Scotia for twenty years and the past six weeks has been the worst customer service I’ve ever experienced. Without naming names, stay away from the mortgage department and senior financial advisors if what you’re asking them to do doesn’t involve making money on their end. I requested a straightforward procedure-removing co signers from the title of my home. They started to play ball with my case. There’d be two weeks of no response even after I’d send numerous reminders. I would try another agent at the same bank, and my requests would again yield nothing. My initial request was 6 weeks ago and no progress has been made. I received two email replies, with promises to follow up, but this resulted in more and more waiting. I have no doubt that Covid will be used as an excuse here, and perhaps it played a small part, but this kind of customer service is unprofessional and inexcusable. Stay away from the mortgage department; they don’t know how to deal with people. Unfortunately, I still need to deal with Scotiabank, but I’ll be doing this at another location.
M	Matthew Groat on Google ★ ★ ★ ★ ★ Worst customer service of any bank I have ever dealt with. Good luck getting any questions answered or getting ahold of a manager. They like to bully their customers and have zero patience for the lay person and his/her questions.
J	J Thevester on Google ★ ★ ★ ★ ★ Never a good experience here. The investment lead “Sam” can just squeeze out the bare minimum of customer service. As well as the business account lead. Takes days, or never, to receive any kind of response. Always makes the customer feel unimportant. Very poor communication. Screwed up appointments. There’s a reason why there are so many one star reviews. Doesn’t upper management ever see these or do something about it? Just B.A.D The tellers are generally pleasant and helpful.
I	Ivan Shtogrin on Google ★ ★ ★ ★ ★ Nice location. Caring staff. Always fast service. There are 2 ATMs for service. Large parking. Opening hours need to be increased by at least two hours more. Thank you.
A	Ale R on Google ★ ★ ★ ★ ★ Worst service ever. Been there several times and they are still unable to issue a debit card for my account.