Scooter City

A big thank you Christine for all your help in helping me select the best suited scooter. The service in your shop and during our phone calls has been wonderful. You have been most kind and patient with my difficulty making a decision. Thank you also Greg for your kindness and patience in explaining every detail to me after delivering the scooter to me. I certainly made a great decision in choosing to shop with Scooter City. Pat

The staff at scooter city are the best! I have been to a few different stores for my mobility needs, but none of them could hold a candle to my experience with Scooter City. Continually they go above and beyond. They made a point of talking with my family to make sure I got exactly what I needed, and stood by what they sold me. They assisted me the get all my paper work done for my extended health, and having any maintenance (I had my mobility scooter for a long time, so eventually it needed a few tweeks) done was a breeze. I can't praise them enough!.! They changed my life, for the better, after I had my mobility issues due to a brain tumor. Thank you Scooter City!

Well I do not know how often this can be said. But if you need great service, reliable equipment and a friendly face. Assuming of course, that you want a mobility scooter or wheelchair type service. After dealing numerous times over several years. Scooter City, still goes above and beyond to provide your needs. Thinking Scooter, think SCOOTER CITY. Great people. Yes even that guy in the back that keeps my scooters running..

My advice to anyone looking to buy a scooter is don’t purchase it from Scooter City. If price is an issue, consider buying from Amazon or 1800wheelchair or a US online vendor. I don’t think those vendors provide warranties but the one from Scooter City wasn’t very useful. Another word of advice if you are a current client of Scooter City keep detailed notes of every conversation you have with the service department – I find Greg changes his responses to questions depending on what Pam says later. Also in my experience Pam very seldom returns call so you have little alternative than dealing with Greg. If I had written this review in 2008 I would have probably given Scooter City 5 stars. That was bases on limited interaction. I purchased my first scooter from them in February 2008. They were very pleasant but of course I’d just spent $1500+ with them. I had a pleasant enough experience with them 1 ½ years later I purchased new batteries. When I needed the next set of batteries some 18 months later I looked for a cheaper alternative and found one that was 30% more affordable. My scooter run just fine with the new batteries, in fact the range I was able to get out of a charge improved and these alternative batteries lasted 3 + years. In 2014, I started having problems with the 6 year old scooter and turned to Scooter City for help, they were unable to diagnose the problem, and after invoicing me $75 they suggested I purchased a new scooter. My rating of them would have slipped to 3 ½ stars at this time based solely on the fact that what I was being told by Pam was completely different than what I was being told by the gentleman that headed up the service department. (He is no longer at Scooter City). I purchased a replacement scooter from Scooter City and from day 3, it was apparent the scooter I had just purchased was a lemon. It would completely stop working; crossing the railway tracks, in the supermarket and crossing major intersections. I reported these problems to Scooter City and after much back and forth they provide me if another scooter. To my way of thinking since they couldn’t diagnose the problem or fix it - this was something they were obligated to do, but something I have recently discovered Pam views as extraordinary service. My next interaction was brief. I called regarding a cracked tire and was told it wasn’t covered by the 2 year warranty on parts and labour (that exclusion isn’t explained on their sales invoice nor can I find it in the owner’s manual). In June 2016 since the scooter was still under warranty, I called Scooter City because I was having problem with the scooter stopping every time I went over a bump and because my 3 month old batteries weren’t holding a charge. This time the interaction was less than pleasant. Greg in the service department chastised me for not purchasing my replacement batteries from Scooter City and from the invoice it appears they did nothing to diagnose the reason I has sent the scooter to them. I continued to have problem with the scooter stopping each time I hit a bump but I was reluctant to deal with Scooter City. In August 2016 it became apparent that the reason I was having problems with another new set of batteries was that the charger was not functioning correctly. Again since the scooter was still under warranty I called Scooter City for a replacement. I was told it wasn’t covered by the 2 year parts and labour warranty and it would be $135 for a new charger. By the way, you can purchase a similar charger on Amazon for about $50 CDN. This time I pushed back, wanting to know where the exemption regarding the charger was listed and after must back and forth Scooter City provided a replacement charger. Something I just discovered Pam at Scooter City views as yet another example of the superb customer service they provide. I personally will never use Scooter City again. They view they are providing great customer service when they comply with consumer laws and they think I should grateful for that.

I found my experience with Pam at Scooter City exceptional. The scooter was shipped overnight, unfortunately it arrived damaged (cosmetic), was still able to use, after a quick call to Pam, she offered to send a new scooter or the replacement part, I chose the replacement part as it was an easy fix, the part arrived the following day. Would highly recommend Scooter City for their awesome customer service before and after.

My husbands Fortress 1700 dt broke down. We called Scooter City, he was thinking of purchasing an electric wheelchair instead. He spoke to Christine, she was very knowledgeable and had John bring out 3 different wheelchairs. John didnt try to sell him anything, instead he listened to my husbands needs and after realizing he actually need a scooter for all the driving he does, he suggested bringing our scooter in to take a look at it. The next day they let us know what the problem was, fixed it at a fair price and brought it back to us. His scooter works great. Thank you Scooter City. Wouldnt go anywhere else for my husbands scooter needs. Thank you Christine and John, you all are the best.

I just love my scooter it gets me around where I have to go shopping and everything

Scooter City not only sells mobility scooters but also buys pre-owned scooters for resale. I talked to a pleasant lady named Dawn on the phone who told me her employer would buy my scooter based on my description, which was that it was in excellent shape but the charger and key were missing. She offered me $200 for it (new, it is approximately $4000.) I tried to negotiate for $250 but she was adamant that the owner "was firm" at $200. I agreed. When their employee, John, arrived to pick the scooter up he presented me with a signed invoice with the payment shown as $200. However that amount was crossed out and $150 was hand-written beside it! Now, John was telling me that the owner, Vince, was "firm on" $150! Nothing had changed in regard to the condition of the scooter between the time I spoke to Dawn and the time John arrived. Also, the agreement was that John was to pay by etransfer. I waited about 15 minutes for it to go through. In the meantime Vince phoned and wanted me to let John load the scooter on the truck before the etransfer went through! Fortunately it never did, which gave me enough time to decide to keep the scooter and sell it on Craigslist instead Very shady, dishonest and unethical business practices in my opinion! Did I mention that I am a senior on a pension and Vince knew that?