Rush Truck Centres of Canada & Rush Idealease

I am an employee of Rush Truck Centre, Great Place to work. Best decision I made coming to this dealership. Management is awesome, Staff are all friendly, and the customer base they have are great. I can see a long term career with RUSH.

This is the worst place in the world to work. They under pay their employees for the work they do and treat them like absolute garbage. You are penalized for going above and beyond and doing what's right. And then when you quit and they owe you some money they claim that they missed some deductions and rip you off and you don't get what you're entitled. I would definitely not recommend this place to anybody, customers or people looking for a job. The pay is so low for the work that you do but I would recommend going to the convenience store for a job as it will be more relaxing and you will make just as much.

Tl;dr - Consider other options. No work product guarantee AT ALL (not even 24hrs) in case something goes wrong relating to the repairs they do and does not take responsibility for their own work. the repairs they recommended were a complete waste of money and in my experience they operated in complete bad faith. Do not trust this place. So after bringing in my commercial truck here for scheduled oil change a few months ago we brought it back again to make the additional repairs recommended by the service advisor. In brief, after about 3 weeks of rental costs and 3 repair estimate revisions totalling to almost 7k later, they said the truck was ready to be picked up. Oh boy were they wrong. The truck drove and performed worse than when we first brought it in. Power delivery was bad and very slow and the exhaust was blowing black smoke. My company worried the risk of getting pulled over so we used a rental until we could take it back to Rush. I called them immediately and we agreed to bring the truck back the next business day (it was Friday so I had to wait until Monday) to have them fix the problems. A few days go by after it was dropped off a second time and they said the truck was ready again. This time around when driving it on the road it was much better - the large amounts of black smoke was almost gone and power under throttle was back. I was glad it all worked out. They didn’t present me with an invoice nor was asked to pay COD (like we usually do) when I picked up the truck thinking they just made a mistake and are bound by good faith. The gentleman who I dealt with at the counter said and did call me a week later to check in and make sure everything was alright, to which I told him everything was fine. I presumed that to be the end of it until the next oil change. No it was not. So far I’ve got 3 calls from 2 different people (all whom are not the service advisor I originally dealt with) working in this place over the last few weeks, all of them requesting that I pay for the parts used to fix the exhaust smoke and power delivery issues that they caused. They most recently called me the day after Canada day. I made it clear to them that I’m not paying for anything else because the problems were noticeable immediately after I paid for and drove the truck and, if they did want me to pay, the parts should have been on the final invoice. I don’t understand why they keep calling with the same request that I refused multiple times over like those spam callers who are frustrating and dishonest. Sad part is I never received an apology from them for screwing up and charging me $7k in repairs. And I was willing to let it go too after they fixed it until they started calling me like a collections agency. What a joke and a waste of money bringing my truck in here and accepting their recommended repairs. Pretty much got ripped off... do not trust this place

I upgraded my rating from 1 to 3 because I can appreciate that they did reach out to me and listened to my complaint. However I cannot recommend the place after my experience.

As someone who works at a retailer that works closely with Rush Truck Centre I can a test to the fact that the guys who work in the Service Centre are extremely dedicated to the level of service they provide to their customers. Mike, Fitz and the rest of the service department are a joy to deal with

Adam has been a pleasure to deal with as a vendor and customer. We are thankful to have industry partners like Adam at Rush Truck!

I would give this location a zero if I could! It is to long of a story to get into but I would not trust this service department with your truck! Please, Please Please find people who will work on your truck and respect you. Money is really hard to make in the trucking industry so don't let anyone take advantage of you! Have a happy and safe holiday!

I will never recommend this place to anyone. I had such a bad experience I would not Trust their service department ever again. These people are such crooks. They try to rip people off. Please don’t go this place. If I was able to give minus rating I would that instead.Beware Beware from these guys.