Rogers
2.8/5
★
based on 8 reviews
Contact Rogers
| Address : | 10153 King George Blvd Unit 255, Surrey, BC V3T 2W1, Canada |
| Phone : | 📞 +87 |
| Website : | https://www.rogers.com/stores/surrey/central-city |
| Categories : | |
| City : | T |
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Amber 1991 on Google
★ ★ ★ ★ ★ The store does not qualify for good customer service , only one person was working there , he made me waited more than 20 min in line . This store Needs to improve
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Dawson Aulenback on Google
★ ★ ★ ★ ★ Went into store to process a warranty under the device protection plan, and was told by the rep to go try and contact Google to process the claim, despite the fact that i told him I was out of the limited warranty period.
Never attempted to begin to take my money, despite the fact that I said I would like to go through rogers as I needed a phone quickly.
Would not recommend dealing with this store.
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RD on Google
★ ★ ★ ★ ★ My sister and I went there beginning of December, the staff was very helpful. They told us about the deals they had. A staff member named Jeev helped us, he was very nice and helpful. I got my my phone from them. Overall a very good experience. There is a bit of a wait because the area is small and a lot people go to this location.
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Hassan Singh on Google
★ ★ ★ ★ ★ one guy at the store working on something else other than rogers customers
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Catharine Caglayan on Google
★ ★ ★ ★ ★ Lol, no wonder this place is a 2.5/5 star rating. Next time a customer comes in trying to buy a new phone, and you tell them to leave... because what? You can’t handle your temper? What a joke. You would think a company based off of customer service would be somewhat accommodating, but NOPE! These guys aren’t. Actually, that’s not true. The other staff were nice, except for the Asian guy who barged in on his co-worker without his co-worker even asking for help.
Whoever the Asian guy is there, replace him. I was a customer not even dealing with him and he stepped in, lost his temper and told me to leave. Obviously I got pissed off because a business based on CUSTOMER SERVICE, means doing everything you can and putting the customer first. I’ve worked in the sales industry for 10 years now and I’ve never once treated any customer like this man treated me today.
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LE Van Horn on Google
★ ★ ★ ★ ★ Waited 15 mins. 2 standing inside and not opening, while the rest of the mall was open...poor customer service.
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HAR KHOTA on Google
★ ★ ★ ★ ★ Did a hardware upgrade online one month ago. There was a option to pick up the phone which I chose because I believed it would be faster then it being mailed to be . I received the email confirmation and it indicated that the store would contact me to pick it up . No one had called me and have no idea where my phone is but already charged a surprise $50 service fee on my bill for something i don't even have .
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Janice Nair on Google
★ ★ ★ ★ ★ I visited the Southpoint Rogers store a week ago about a promotion I received through email. I was greeted by one associate and I asked to take a look at the S21 Samsung phone they didn't have one on display but another associate went into the back & pulled a demo phone for me to look at. The second associate's name was Mandeep. Him & I started to talk over the S21 models/phones & the promotion. He gave me really good input & also advised me how I could reserve phone online. He walked me over to a computer to assist me and went over the steps. Unfortunately my rogers account was not in sync with my current email and I would have to contact main office for Rogers. I thanked Mandeep for his time & assistance. I told him if I could reserve the phone I would come back to have him further assist me.
I contacted Rogers next morning and received full assistance with the phone and promotion as I was unable to do anything at the Rogers store. I contacted Mandeep later that afternoon at the store to let him know that my issues were resolved and that I really appreciated the extra steps he took to help me. His knowledge, courtesy and friendly service was very helpful and made my experience at the store quite pleasant. Thank you again Mandeep!
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