RocklandMD

I had a minor procedure with Dr. Balass. She is a gifted doctor blessed with superior human skills. I am very impressed with the service I received from the whole team at Rockland MD.

This clinic is there for the big $$ I had a 5 minute call from the doctor just to renew one medication and that is all Usually when I call the clinic, I have to stay on line for an hour before someone answers . I begged them for a copy of my lab results once by email and once on the phone with no results.They are very fast on calling and charging ( using the trust of the most vulnerable) 180$ for 5 minutes wow.

For a private clinic the service is really not where it should be. It’s a miracle if there’s a secretary available to take your call, and the only other way to contact the clinic is to either send an email or leave a message, which will both get you an answer in 2-3 days earliest. It’s very frustrating when you have a simple question you’d like answered.

I had an appointment with the specialist two weeks ago , and they managed to inform me just today that they don't have the specialist that works with my condition. While my condition has been so sever and I have counted on their treatment . They should've let me know earlier so I wouldn't wait for nothing!

Avoid it at all cost "Complexe Sante Rockland" 1. First they ask you to do a test and promise that they will call you in 2 weeks. 2 weeks passed, no-one calls. 2. After two weeks you call them back to ask for your results. They don't provide, they say that you need to talk to doctor and for that you need to schedule an appointment (even that you were supposed to get the reaults one they are ready ). Fine. You schedule another appointment in 2 weeks as nothing is available earlier. 3.2 weeks passed. No-one calls. You call back and ask why you did not receive a call. They say the doctor wa busy and that us why no-one called. Fine you asked why you were not notified that call was canceled and for when it was rescheduled. They don't reply anything and asking if you want to schedule another appointment (just in case you changed your mind ). They try to be nice to you and give you an appointment in one week. 4. Here you start fighting, as you already waited for 4 weeks. They being even more nicer, give up an appointment in the next 3 days instead of 1 week 5. Finally doctor calls. He spends less than 3 minutes (to be exact 2 minutesand 56 seconds (i am just curious how many such patient you need to have, that you spend only 3 minutes on call, and then next available appointment is only in 2 weeks)) and in this time he explains you your results and saying that they need to make another test, and schedule another test in 6 months. And the circle starts again. It is been 2 months since waiting for an updates... People don't understand that when you are sick or worry you need to have an update not in 2 weeks, not in 3 days, not today, but yesterday. As each hour of not knowing is killing even more, and it is good if there is nothing bad, but if there is something and some actions need to be taken, it actually can cause some real issues. For them, once you showed them your health insurance car and Québec payd them their money, you are nothing more than past...

I had an appointment with the endoscopy team and I cannot tell you how sweet every single nurse was. I was nervous and they were so lovely, joking with me, soft & attentive. They made a stressful situation relaxing !

I had surgery yesterday. I was asked to be there at 7:20 am but I was only taken to the operating room after 12pm. After the surgery the recovery room was the problem. 1st of all I wasn’t allowed to use my phone to call my husband. The nurse kept telling me that the secretary called him but what she didn’t tell me was that the secretary would only speak to him in French and just said I was out of surgery around 1:45pm. She said that she would call him when I was ready to be picked up an hour before. No one ever called and apparently the secretary leaves at 4pm so no one answered the phone and my husband was very worried. Also I understand that there was an emergency in the recovery room but I was forgotten about for a couple of hours. Nobody ever asked me how I felt, if I had any pain which I found very strange. My iv bag was empty for a few hours. Then the big issue was Dennis the prepose. He was so rude. I felt like he just wanted to have a power struggle with me. I wanted to use the bathroom and go home. I was told I needed to use the washroom 1st. He told me to stand up straight and not touch the bed. I was on one foot because of ankle surgery. I did this but apparently not to his liking. Then he said I had to put my hands to my side but again I didn’t do it to his liking then he wanted me to squat on my right foot twice before being allowed to go to the bathroom. He kept yelling at me to trust him but I obviously didn’t feel safe or comfortable with him. But I was told that I wasn’t ready, after refusing to go back into the bed I sat in the chair independently. I would have been fine to use the washroom at this point but wasn’t allowed. I felt like I was being held hostage, not allowed to use the bathroom and not allowed to call my husband who was very worried. Finally I asked another prepose to bring me a wheelchair and help me to the washroom, he and another nurse helped me but I was independently able to do all of the transfers and get dressed on my own. I knew my limits as I had the same surgery less than 2 years ago at the Jewish. I would always choose the have a surgery at the Jewish over Rockland Md. I was treated with dignity & respect at the Jewish. The staff at Rockland Md made a difficult day much worse and because I can compare it with my experience at the Jewish less than 2 years ago for pretty much the same surgery made it so much worse. My doctor , the operating team and before surgery care was really good.

My brother had a surgery yesterday, he arrived on time. They followed their protocols thus I couldn’t enter with him. They told me that he’s surgery will be done at 2pm and gave me some introductions. The doctor and his team were amazing! We had a question regarding his pain, we called the emergency and Melissa answered. She was kind and helpful. I hope everyone gets a good care at this facility! Stay safe and healthy.