Ricki's - Calgary

Rickis Sunridge Mall- The staff is exceptionally polite. Try to help you with best of their knowledge.

I had the worst experience in my life today at this store. I've never been this upset in a very long time. There was a blonde manager who displayed a lot attitude and it honestly made me very upset. One of the associates had made a mistake on my transaction and when I went back to the store the manager told me that only the associate who did the transaction could help me. The manager called the associate who was at the bank and told her to come back and deal with me and then the manager specifically said "Wait for 5-10 minutes and she'll be here". I waited around 45 minutes standing in the store before I asked her again if she knew how much approximately longer she would be. She replied with so much attitude saying "I don't know I can't tell time". But.. why'd you tell me 5-10 mins earlier then?? I was so sick of waiting so I asked her if it was okay if I could come in tomorrow morning to deal with this and she replied again with a lot of attitude saying "Sure". I asked if the same associate would be in at 10:00 am and the manager said "I don't know I can't tell you my associate's schedule". I asked how I was supposed to know when to come in and she replied by saying "Figure it out". I left the store very upset and could not believe how rude this manager was. I highly recommend that no one shop at this store.

One of the few places left that actually provides excellent customer service. All of my favorite tops come from this store, good quality with a classic look that can be either dressed up for formal events or down for a casual night out. Staff are helpful both on the floor and at the change rooms making sure I have everything I need before I have a chance to ask. I have also ordered online for access to a larger selection and find the $2 shipping to the store reasonable especially when considering typical shipping costs. Upon arrival I was able to try on my new clothes immediately and to return and obtain a refund on the spot for any that did not fit as expected. Overall a very convenient way to shop online without the hassle of return shipping and waiting weeks for a refund.

Will not be returning to this location- I spend a lot of money in Rickis and I usually go to the Crossiron mills location because the ladies there are so helpful. I was in the area of sunridge location and needed to exchange a jumpsuit I had bought that had damage on it I had not noticed when I bought it. When I went in: 1) the lady 3 feet away ignored me standing at the counter- had to be asked by an associate across the store to help me 2) did not even say hi or sorry/ anything to me, rummaged through my bag, ignoring me for a few minutes so she could finish her conversation with a coworker about their breaks 3) asked me “what do you want with this”..... the first things she said to me 4) when I pointed out the damage and explain I just wanted an exchange for the same item, she shoved the jumpsuit and receipt back into the bag and across the counter at me, told me that I can’t make any returns or exchanges at their store and I have to go back to the original store I bought it from. I’ve worked retail previously for years and years, I know people that worked at head office for this company chain, I know the return policy as I’ve had to exchange items before... as I said I spend a lot of money at Rickis.. totally unprofessional and clearly she was more concerned about sales being effected over customer satisfaction. 5) I was leaving the store and mentioned this, said I’ve worked retail many years and I’d never heard or been told that I have to go to the original store location to exchange an item for the same item, almost in tears bcs the lady was so abrupt and rude 6) another associate stepped in and realized what was happening, immediately processed the exchange with no attitude, no problems, and was apologizing profusely for the other employee, who said nothing and just walked away... I for sure will not be returning to the sunridge location and I’m hesitant to return to Rickis in general now. It’s a good thing I’ve enjoyed my experiences at Crossiron or I would never be returning to Rickis.

Horrible experience at this store today. The slim girl associate wearing a floral skirt and black top was so rude. She was just trying to throw us out of store. She basically kept following us in the store even after we told her that we will let them know if we need help. I picked one top to try but i didn't pick the hanger along with the top. She asked me to find it out in store....... I personally think they would have enough hangers in the store and I did not leave one behind deliberately. Its just that the way people treat you sometime is not respectful and I expected more professional behavior from someone who deals with customers everyday.

I've liked Ricki"s for 40+ yrs. Like that they carry some Larger Sizes, Not just sizes designed for Petite, Oriental women, and Anorexic Cdn women!

Update: popped in to look around. Love the patterns this season. Had to pick up a couple tops as they where too cute to say no too lol. Staff was super polite. Buy most of my business wear here. Typically good deals and not overly pushy sales people. Good quality clothes. Just always end up spending too much money because I could buy everything. Little disappointed that they changed the fit of one shirt as they had some beautiful colors in it but whatever.

I returned some online ordered items here. A nice lady helped and refunded me. She was professional and polite. They have beautiful pants, blouses and dresses in the store.