RBC Royal Bank

3/5 โ˜… based on 8 reviews

Contact RBC Royal Bank

Address :

443 University Ave, Toronto, ON M5G 2H6, Canada

Phone : ๐Ÿ“ž +979
Website : https://maps.rbcroyalbank.com/ON-TORONTO-branch-6542
Categories :
City : G

443 University Ave, Toronto, ON M5G 2H6, Canada
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George Noble on Google

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My brother and came to do this branch on a Friday evening. The staff were outstanding. Anna, David and their branch manager went beyond their call of duty to help us. I really appreciate the efforts of the staff of this branch. If I lived downtown, I definitely would make this my home branch.
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yee-shine chen on Google

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Nosey teller Joy asking questions one after another then finally offer her serving till I asked her to get her manager, what a huge wasted of my time, her manager took her side made everything took even longer... he didn't understand the point, tried to convince me that I didn't feel any unpleasant??? wait, so he thinks he knows me better than me? We had to go through the whole thing from the beginning then she finally apologizes for questions she shouldn't have asked and some misunderstanding she had (thank god), the worst experience I have ever had in all RBC.
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CJ Mark on Google

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Worst service ever. The cashier and manager told me have to hold the money that transferred into my account from a client for 4-5 bussiness days. But my account manager told me the money is already in the account and ready to use. I was in the bank 3:55pm and they are closing at 4pm. By the way, at least 3 times I saw bank employee was arguing with the customer.
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Rob Hunter on Google

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I am a happy RBC business client but have received terrible service at this specific branch. Wasted over half an hour doing a routine business transaction, only to be told "We can't do it because we don't know if you're authorized. You'll need to speak with an advisor" (not currently there, transaction needed to be done immediately) So, I walked *down the street to the branch at Dundas & Bay* and they were able to do *the exact same transaction for me* in less than 20 minutes. Great job guys!
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Fadi Bayomi on Google

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I just had a bad experience with the people on counter and assistant branch manger his name (Ian Brown )I told them my problem in my account and (Ian Brown) was so rude to me hand he couldn't help me with nothing and he's like we can't do anything you should call customer service okkkk then why you are working here !!! As assistant manager??? If you don't know or if you don't want to help the customer ??! This is so bad and am changing this bank am done !!!
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Parth Gandhi on Google

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Cristal helped me very courteously with my request and she was fast with her service. The assistant branch manager was also very friendly.
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Andrew Thomas on Google

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It was my first time visiting this branch and it was a positive experience. The teller that I dealt with was very friendly and polite. She was also able to seek help from her supervisor to assist me with my particular situation. At the end of the day my business was handled and I left as a satisfied customer. The entrance is a bit easy to miss, it's up the ramp - so a picture has been included with this review.
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CriticPro TheStar on Google

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Terrible staff!! Itโ€™s been two years since I cancelled a safe deposit box rental, and they are still withdrawing the fees. The manager has no idea how to submit proper data into the system unless this is a deliberate scheme on taking money from clients. Definitely taking my financial business elsewhere

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