Purolator - Edmonton
2.8/5
★
based on 8 reviews
Contact Purolator
| Address : | 17718 114 Ave NW, Edmonton, AB T5S 2N4, Canada |
| Phone : | 📞 +88877 |
| Postal code : | 5 |
| Website : | https://www.purolator.com/en |
| Categories : | |
| City : | S |
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Kory Ring on Google
★ ★ ★ ★ ★ Buzzer number is listed on address but they didn’t even try to buzz me. I was at home waiting for my delivery, but instead they just left a door tag and I had to spend over and hour of my time going to pick my package up that didn’t even fit in my vehicle so I had to borrow a friends truck. If I wanted to go through the hassle of borrowing a vehicle and picking up my package from the store, I would have just went to the store instead of ordering online. My guess is that because my package was big and heavy they didn’t want to unload it and just left a door tag.
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Maimouna Diallo on Google
★ ★ ★ ★ ★ I shipped a package from Edmonton to mlt they lost it and I called them to reimburse me the content they said no we are not and even the shipping fee they didn’t reimburse me .
I paid 350 for the shipping and the goods worth more than 300$ .
I left a review here last time and then they responded saying oh send us an email we will help you and when I did they said no we can’t help you
They only respond here to make it look like they are helping but in reality they are not.
Give me back my money .
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jason watts on Google
★ ★ ★ ★ ★ Well. I will Not Use Purolator ever again. I'm a Long Haul Trucker driver who has been on the ice roads in the NWT for 9 weeks. Upon getting back to Edmonton I needed A new License Plate for my truck to continue with my new Job. Package Was dropped off at Saskatoon terminal by noon on a Monday and sent expedited. Was expecting delivery by no later than Tuesday afternoon. Which should be easy as its only a 5 hour drive. I finally received the package 3pm Thursday. Thanks Purolator for your pathedic service and costing me 2 more days away from home.
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Ian Workman on Google
★ ★ ★ ★ ★ This company is more dedicated to providing poor customer service than any other... did it snow 1cm last night? Weather delay! Is it currently snowing? Couldn't deliver because your walk isn't clear! I did the live chat and called customer support, both are no help so I sent an email explaining my issue and the reply directed me to call or live chat.... Purolator when you see the number of one star reviews does it make you think there's a problem with your company or is this what you're trying to accomplish? It certainly isn't delivering packages...
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Candace F on Google
★ ★ ★ ★ ★ If I could give zero stars I would, especially with this particular depot in North Edmonton. I got an email notification saying my package was on the truck and out for delivery at 10:39 am, so I waited.. and waited.. and waited. Nothing came, I was in touch with customer service 3 times only to tell me I had to wait until 9 pm before they would do anything. Finally, at 9 pm I call the customer service phone number to learn the LAST delivery the driver made was at 7 pm and there was no update in the system. This isn't the first bad experience I've had with Purolator either.
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Brenda K Olsen on Google
★ ★ ★ ★ ★ I am not exactly sure when Purolator stopped ringing the doorbell or even knocking!! I have had numerous packages just dropped at the door and he basically runs back to the truck?!?? No knock on the door, no doorbell, absolutely zero communication that I have a delivery. Extremely poor customer service considering your job is delivering packages. Long way from how Purolator used to be. They use to ring the doorbell and wait to give me my deliveries……where are those people?!?!!
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S N on Google
★ ★ ★ ★ ★ The delivery man didn't wait after knocking the door when delivering an item that requires a signature. No note was left. I had to call Purolator to request another delivery but was surprised to receive multiple emails and text messages saying that I need to pick up the item. When I drove to the pick up center, I was told that the item was rescheduled for redelivery... Knowing that I received a text that same day asking for pick up...
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Kev P on Google
★ ★ ★ ★ ★ Went to drop off a package and it was easy. They have a small dropoff box outside of the main entrance. Thank very much to the nice female at the front. Helped me solved my case and was super helpful!!
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