Prospera Credit Union
3/5
★
based on 8 reviews
Contact Prospera Credit Union
| Address : | 4400 32 St #910, Vernon, BC V1T 9H2, Canada |
| Phone : | 📞 +8888 |
| Website : | https://www.prospera.ca/ |
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| City : | T |
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K JTT on Google
★ ★ ★ ★ ★ When moving from CIBC to prospera they where very understanding and efficient with moving my money and investments, and reimbursed me for what CIBC charged me to take the money out of my account. The only thing is when I go in to see a teller, some of them seem annoyed that you’re even waiting in line.
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Aileen Hall on Google
★ ★ ★ ★ ★ The staff at Vernon Square Prospéra are amazing. It’s has always been a treat to go in and do our banking. The girls have gone out of their way to give us top notch service. When the other big banks treat you as a number, this banking facility makes you feel special. We highly recommend the Vernon Prospéra for your financial institution.
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Jas Mangat on Google
★ ★ ★ ★ ★ I deal with Prospera credit union quite a bit and I've always had a pleasant experience! Especially with the small business account manager Nancy, she is extremely helpful, easy to talk to and always happy to answer any of my questions :)
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Jarrod Coombs on Google
★ ★ ★ ★ ★ Not only the worst experience I have ever had dealing with a bank, but the worst customer service experience I have ever received. Prospera loan process is painful and unpleasant, not to mention loong. Poor communication and requirements seem to change daily. Not to mention forcing a higher interest rate if you dont take their insurance, which is not right. Would highly recommend steering away from prospera credit union. I have been banking there for 10 years now with never asking for or needing anything from them...and to get treated this badly the one time I require something from my bank....I will be moving on. Customer loyalty to prospera means nothing to them.
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Gregorois on Google
★ ★ ★ ★ ★ Very disappointed in the level of service ever since the merger with Westminster Savings. My branch locks the ATM after hours, and the App AND mobile website has had many issues for over a year now since it's last update to the point it feels unusable. Pretty tough to do banking without access to your account after their working hours, especially when I work the same times.
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Taylor Atkinson on Google
★ ★ ★ ★ ★ Nancy and her team have hands down been the best banking experience I have encountered. I have multiple banks for personal and business related services and every time I have an interaction with Nancy she goes above and beyond. All your questions will be answered and you will leave with confidence that she has your best interest at heart. Thank you for your continued support.
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Todd Soloway on Google
★ ★ ★ ★ ★ I have been a client of Prospera Credit Union for many years. Personally and through my businesses. I am in both Vernon and Kelowna branches frequently. The customer service has always been friendly and helpful.
The staff in all departments go above and beyond to make sure all my bank needs are taken care of. I have dealt with the big box banks in the past and I never received the service I do from Prospera Credit Union. I highly recommend Prospera Credit Union in Vernon and Kelowna. (I only have experiences at these branches)
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Tammy P on Google
★ ★ ★ ★ ★ I have been a loyal customer since Prospera first opened & it used to be fantastic, with excellent customer service as well.... Not the same anymore at all... now you are not open on Saturdays any more, and have also made other account / banking changes that I am not happy with, as well. Definitely not as good as it used to be, before the merger.
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