Poulin's Pest Control

EDITED: After the below happened they sent by the same two individuals with a supervisor and did treat the area without incurring any additional charges. The original experience was negative but their response was helpful. ORIGINAL POST: They came by to treat insects in the facia (just above the gutters) and charged for the inspection because they weren't able to see any activity. After I paid the 100$ inspection fee I found out from a neighbor that their ladder wasn't even tall enough to see into the hole in the facia, which they conveniently failed to inform me when they charged me. Overall, they were misleading and unprofessional, I am disappointed in the service.

Staff was great and was a quick and easy visit. Their website was helpful as well before my visit ?

This sort of company needs a different way of evaluating. The loss of the one star is unfair to them really. As a subjective evaluation I was disappointed that it took 10 days to get an exterminator out, that was the only problem and is not really their fault, and the final result will not be obvious for several days. Anyhow, I have a large underground wasp nest in my flower bed. I was not too badly stung when I discovered it, but I don't dare try to work in that area of the yard until it is dealt with. I tried a commercial DIY wasp bomb to little effect. Although it did make them mad. The main nest is well separated fron the entrances and the kill on contact poisons do not penetrate to the nest itself. Poulins has a powder based poison that they spread around the entrances so that the wasps drag it through the nest, but it takes several days to take effect. You can buy the material yourself from them, but they have better applicators, and I have not needed to resort to such treatments in over 20 years so I just paid them to come do the job. Once here the guy was friendly, efficient and pretty thorough. He checked out a couple of other areas I was concerned about and did a very good job. I have been monitoring the nest and seen a decline in activity. Yesterday I used a stick (a nice LONG stick) and gave the ground a good thumping but only 3 wasps came out to investigate and did not fly far in their search. Last week it was tens of sentries and they even attacked my wife standing over 3 meters away. There is still a week to go on the original wait time, but the exterminator said if there was still activity by Wed to call to schedule a follow up, included in original charge, as they would probably need a second application. Ok, time has passed. The little so and so's dug a new entrance and avoided the initial application.The nest seemed to be recovering but Poulins came back at no charge and laid down new applications of the powder. About 8 days later I tried hitting the wall with a shovel and nothing came after me. Looks like the nest is dead.

This company is very unprofessional. My apartment had severe cricket problem last year. (You cannot believe it - 128 crickets found in my apartment, on a second floor, within two months). The actual problem was the bugs were nesting in the crawl space. However, they did not bother to check the crawl space, and just came and sprayed my and my neighbors' apartments twice, which only cause serious allergy problem, but still not solve the problem. Until my neighbors and I strongly suggested them to check the crawl space, they finally investigated and sprayed the right area. This time, without a third spray to our apartments (only because I refused), my neighbors and I had a peace finally. I felt this company only cared to make money out of performing some work, but never mind to figure out the correct solutions. The longer the problem stays, the more money they would make. I do not trust to hire them for my own home for sure.

I booked an appointment 2 weeks ago because they said it's busy season and I had to wait that long. ( that's fine) Was booked to show up between 1pm and 5pm on Tuesday. Called at 5pm for an update since there was a no show, the lady mentioned there was no booking and didn't apologize or anything. I said to her okay, not sure why there isn't I will book somewhere else. She said thanks for calling. Disorganized and poor service level.

Fast and effective service. I called from out of province and they arrived the next day.

Always best service for all your pest needs. Advice options and service is great. Wasp nest gone!

The exterminator has always been polite prompt and was quick to let us know of any delays. He was honest and very forthcoming. He did his work and instructed us on how we could help with the problem. Would recommend and definitely would use again!