Points West Moving Ltd

I do not recommended this moving company, we used them for moving/storage, and when we received our belongs, we had to deal with mouse droppings in many of items, in some cases it was so bad, we tossed out furniture. To make matters worse, Points West Moving refused to cover any damages.

All furniture blanket wrapped and plastic wrapped. Professional employees arriving on time. Freshly painted home and moved in with no wall issues. We would recomend to our family and friends To all the employees and workers thanks for a job well done. Kelowna.

I definitely do not recommend this company! They damaged our items, they changed the schedule many times, they left their helpers in limbo waiting for over six hours as they were late for the delivery. And then they totally deny that they did any damage what’s so ever. They did over three thousand dollars in damages and won’t even talk to us about it, they denied it once and never return any emails or messages. Avoid this company at all cost, just look at the other reviews, many people have the same complaints. I don’t even want to give these guys one star, it should be negative five stars!!!

Do not use these guy's for any sort of service. They rented a trailer from our rental company for 5 days. After multiple phone calls Jeff was not returning our calls until I called from my cell. Even then the trailer was not brought back when we were told. Instead they decided to leave it outside our shop after hours with about $800-$1000 of damages on the trailer.

We used them on recommendation despite their poor reviews here. The move was in the dead of winter and included a baby grand to a different drop-off location. It was quite an ordeal due to the extremely cold conditions. Their moving truck air system froze in Calgary. They had to get another truck to move our things to our place. But they had to unload it first. I also had a car in the truck and it was frozen from the cold. They had to get a tow truck to unload it and deliver to my new place. After that, they had to do 2 trips as their other truck was smaller. Overall, I was very pleased with what they did. The conditions were extreme and everyone was frozen and tired when all was said and done. Temperature was around -27 with a blistering wind. I would use them again.

We have moved through transfers approximately 17 times. We have never dealt with such an unprofessional moving company. We used this company out of desparation. All the well known reliable companies were not available for our dates. The rate was cheap and they say you get what you pay for. Not the case in this situation. We didn`t even get what we paid for. The owner/manager Dennis appraised the move and gave us a quote. I had read the reviews and was nervous about even using the company but Dennis and his helper Jeff assured me it would be a good and seamless experience. Trailer supplied was 48 feet not 53 feet as required for a 24,000 lbs move. Left approximately $2,000 worth of items behind. No room in trailer. 2 recently purchased portable A/C units. $385. Per unit. 2 dog kennels. Have had to purchase one at our new location. $120.00. Garage storage shelving. $500. Value. Rolls of clear and black plastic. $250 roll of ground cover. Left 3 propane tanks and 3 gas containers. We were bringing them in our rented trailer but mover required 80% that room for items they couldn`t fit in moving trailer. Boxes packed too heavy. Need hand cart to move them around. Filled garment boxes with heavy shop tools instead of 2 cube boxes. 50% of the boxes were not marked to show contents. Brought this to the attention of the packer and he told me why is that a problem. You have to open them all when you unpack anyway. Legs missing for patio furniture table. Taken apart by movers at top of our driveway. Either left in packing blankets or left on street where the table was taken apart. Patio furniture now incomplete. Lost special pin that holds basket ball stand together. Hole punctured through from back of framed painted. This was packed by company owner. 2 remotes missing for master bedroom TV system. Remote for sound bar with cables and wiring. I disassembled unit and put all components together so this wouldn`t happen. Have sound bar remote but main T.V. and cable box remotes missing. Could be in garage unmarked box that we haven`t unpacked yet. Broke cast iron leg off garden bench. Called and left message the day our belongings were being delivered. No one called back. Jeff`s voice on recording. Made a list of issues to be given to Dennis. Never heard back. Have called Simon (driver) at least 5 times and left messages. Wanting to know if they found the missing pieces for our patio furniture when the folded the moving blackets. No call back. Brought deck umbrella`s but left bases and pole extensions. Left their personal garbage all over the place. Food containers and partially consumed drinks. Wonderful to have 8 or more people packing but no way we could make sure they were packing or leaving items upon our request. Tell one person but he didn`t convey to other workers. Had to stop before delivering our contents to fix 3 flat tires on their trailer. I have since sent an email to Dennis listing all the issues we had and asked him to call me. He emailed response: Please refer to item 11 on the reverse of your bill of lading. All claims must be made within 7 days after delivery. I made claim before the packers had even left the property the day they made the delivery. There is no recourse with a company like this. I can only hope that people do see this review and have an alternate mover to hire.

Points West Moving did an excellent job for us. They were able to pack, load and deliver our precious goods in one day. The crew arrived on time. Placed floor runners on our floors for protection and also wrapped all of our furniture in blankets. I didn't believe Dennis when he said it could be done in a day but he proved me wrong. Thanks to the hard working men and women on this crew.

Moving from Coldstream BC to Medicine Hat AB. The team showed up on time and Simon led the crew to a successful load including my Car in a covered Car hauler. Move in was also great team arrived on time Simon orchestrated the team.Car was perfect and all belongings successfully brought into our new Home. No damage haul. Nice Job Guys! They did exactly what I hoped for! Moving is not Fun. Thanks Dennis?