Pignon Sur Roues
4.5/5
★
based on 8 reviews
Contact Pignon Sur Roues
| Address : | 1308 Mont-Royal Ave E, Montreal, Quebec H2J 1Y5, Canada |
| Phone : | 📞 +8 |
| Website : | http://www.pignonsurroues.com/ |
| Categories : | |
| City : | J |
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A. Tufford on Google
★ ★ ★ ★ ★ I have never had my bike serviced here, but I always go here for parts. They have an excellent selection and price point, and even some hard to find parts and accessories. The mechanics often seem very busy and don't seem to have time to respond in depth to inquiries. Great bike shop, highly recommend
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Murdoc Trammell on Google
★ ★ ★ ★ ★ They went above and beyond for the maintenance on my cruiser for a reasonable price. Why I decided to write a review was because the cashier took the time to install every add-on I purchased (seat cover and bell). I'll be coming back next time my bike is in need of some love.
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tabasco tabasco on Google
★ ★ ★ ★ ★ Another “could be nice” store that lacks of service spirit. The guy was unpleasant as hell and didn’t even take the time to listen what I had to say because it was “too late”.
The kind of guy that makes you purchase on Amazon! Sad for the rest of the employees and the store itself.
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Rafael Lapointe on Google
★ ★ ★ ★ ★ The owner Andrea is a special guy... He thinks he's the best mechanic in the world but really isn't. He's EXTREMELY slow and charges A LOT for something basic and he thinks it's okay because they are high-end bikes.
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Godot on Google
★ ★ ★ ★ ★ Second bad experience here, the owner is very arrogant and not helpful with clients. Had call with specific part request prior to coming there, he had promised to keep the parts, yet he didn't have them and gave me a real hard time when asked for them. First time I went there, I spent $750 and got an equally arrogant service from him. I prefer to give my business to people who are nice.
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Tamara Podbreznik on Google
★ ★ ★ ★ ★ Have had so many bad experiences here. Owner once refused to process a credit even though I still had the credit receipt. Made up some excuse about credits being only good for one year because the information in their system is automatically erased at the end of each year, which is clearly BS. They make repairs on bikes without confirming with the client first, even when the ticket clearly states to confirm any additional costs before proceeding with repairs that go beyond a tune up. I once witnessed the owner refuse a return of a clearly unused bike seat that was purchased the day before. Do yourself a favour and go somewhere else. There are a ton of honest and competent bike repair shops in the area, such as Vélodidacte, which is just a block away.
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Jae Kim on Google
★ ★ ★ ★ ★ I had very weird experience here today. At first, the employers seemed nice and fixed quickly. As soon as I went out to try, it did not work, which was okay(no one is perfect). So I went back, but he ignored me for 10mins(there was no customer and he clearly saw me) . I was patiently waiting until finally one of his employee came to see me and asked me what happened. I explained and he took bike to the guy who was in charge of my bike.
He tried again without saying anything to me, which was a bit awkward but it was fine anyway.
After he tried, It did not work again. So I went back right away. However. he sent his inferior to me at this time, and the inferior said "my boss said, this was the best thing he could do".
First of all, he could talk and explain to me directly. (I was only 1 meter away from him, and he clearly saw me although he avoided eye contact). Second of all, I know this wasn't a rocket science but simple tune up. Not sure if it was his ego thing or whatnot. But it's not professional at all how he communicated.
At the end, I waste my money for nothing?
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Jesse Polowin on Google
★ ★ ★ ★ ★ Both experiences I've had with this shop have been excellent. They are usually busy but will try to help you out with a quick repair on the spot if they can. If not, they will have your bike back to you within a week. Very friendly service, will be going back for any of my bike needs. Cheers
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