PetSmart

Name: PetSmart
Address: 320 Taunton Rd E, Whitby, ON L1R 0H4, Canada, R, Canada

4.2/5 ★ based on 8 reviews

Contact PetSmart

Address :	320 Taunton Rd E, Whitby, ON L1R 0H4, Canada
Phone :	📞 +97
Website :	https://stores.petsmart.com/WHITBY-on/North-Whitby---New/
Categories :	Pet store ,
City :	R
Description :	Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

320 Taunton Rd E, Whitby, ON L1R 0H4, Canada

Best Pet store in Canada

D	Dipika Sharma on Google ★ ★ ★ ★ ★ I was very excited to take My pet for his first full grooming. He is 5 months old pup. They completely shaved him which is ok but did not advice that it will be itchy for him as it’s the first time. I had to figure out myself for the spray to use by researching and calling pet smart. Not only that shaved his paws hairs too deep that he got cuts in all his feet. My poor baby is limping can’t even take him out for walk anymore becoz of the great grooming services he received. I would not recommend these services.
V	Viviane Diniz on Google ★ ★ ★ ★ ★ So very unpleasant experience with grooming at this location. I took my shiatzu for a full grooming there and the groomer could NOT finished the service on the day scheduled ( made me pay full + additional services that I bought) and reschedule to a week ahead to complete the grooming service. But guess what? She COULDNT finish the grooming again saying that my 10 years old shiatzu was biting and she could not handle it. That's how I took my dog home. Never EVER coming back to this location. Also, paid for a teeth cleaning that was NOT done and no money was returned!! I never felt so stolen.
M	Michael J. on Google ★ ★ ★ ★ ★ I wish they would stop selling the low end cheap brands like Hills and Iams and find more premium brands to offer pets better health. Your pet deserves better. I come in when I'm short on Instinct (one of the better brands they sell) but PS is not my main go to for these reasons.
K	Kimberly Ann Hoc on Google ★ ★ ★ ★ ★ The experience was great. I actually took longer to look at the better selection and fuller stock for my sweet little Guinea pigs. I was honestly starting to get flustered with myself cuz I had so many new toys treats etc...that I wanted to get them but I had to tell myself Mommy can try different stuff next time ? ? ?
L	Lev on Google ★ ★ ★ ★ ★ The cashiers provide excellent customer service. Grooming section is a nightmare. They over book and cancel appointments often. Twice in 2 weeks for us. Last time the groomer injured the dog. The store did pay for the vet bill but definitely not worth the hassle of being cancelled 3 times for groomers that can't even keep the dog safe.
R	Risha Saxena on Google ★ ★ ★ ★ ★ Thank you Justin, Romeo loves his bed. Thank you for being so kind to help us choose a good bed for him and sharing your knowledge and experience. We will be coming back looking for you with all Romeo needs and questions.
S	Shawn Starr on Google ★ ★ ★ ★ ★ I started exclusively going to the 320 Taunton Rd. E., Whitby, location because of Nicole. She is a warm and kind spirited groomer who has been the only one able to handle my large (hard to manage) dogs. Nicole may be petite, but she is strong and quite a skilled groomer. She handles my Jäger perfectly every time. No one else could ever successfully grind all of his nails until her. We recently started bringing in our new puppy "Wilder" who literally lives up to his name sometimes. Not an issue for Nicole and I can't thank her enough. She is always hard at work, but still manages to stay sweet and friendly each time we visit. You can see that my dogs naturally LOVE her! I'm super picky so this level of service is what has made all the difference for me. This is also why the North Whitby location is my favourite. It only takes one person and she has been our reason for returning. You're a godsend, Nicole! Thank you for always taking such good care of my puppies and for your genuinely positive attitude! :)
N	N S on Google ★ ★ ★ ★ ★ We had the best customer relation experience with this location today, so much so that I wanted to come on here and rave about them. Shout out to the kind gentlemen who answered our phone call earlier and the young women, with fabulous pink nails, who assisted us with looking at their guinea pigs. She was knowledgeable, was very sweet, and we would return for their quality service and expertise any day. In a world where service matters, we would not recommend the Pickering location at all, as they were the total opposite of the professionalism we received this afternoon at the Whitby North location. Kudos for this team for going above and beyond, thank you for the time, attention to detail, and customer appreciation! A+