Peoples Jewellers
3.2/5
★
based on 8 reviews
Contact Peoples Jewellers
| Address : | 999 Upper Wentworth St Suite 109, Hamilton, ON L9A 4X5, Canada |
| Phone : | 📞 +9879 |
| Website : | https://stores.peoplesjewellers.com/on/hamilton/5150%3Fcid%3Dseo-listings |
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| City : | A |
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Nicole McGregor on Google
★ ★ ★ ★ ★ They don’t even deserve the one star. Both my engagement ring and wedding band were purchased here - both had to be sent away for resizing (which took MONTHS, longer than quoted), and now I’ve been waiting another two months for them to replace a stone that fell out of my wedding band after ONE WEEK. I’ve contacted them several times for updates and keep getting dismissed with “we will look into it”, but never hearing back.
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Greg Kalinin on Google
★ ★ ★ ★ ★ I got a nice pair of earrings for my wife for Valentine's Day. She loved them. Price was good also.
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Doris Baker-Krymuza on Google
★ ★ ★ ★ ★ The absolute worst customer service in the mall. Make no wonder more and more customers are shopping online for jewelry. I have a lot of jewelry from People's that I have accumulated over the years but I will never purchase anything else there again. Nor will my husband, family or friends. So many businesses are trying to retain customers at this time but not People's. I was trying to return an item that was a few days past the return date with a sales associate which was proceeding well until the store manager interrupted and stopped the transaction. I should mention the associate had returned an item from the exact same receipt just a minute before but for some reason the two returns where not processed at the same time. This makes no sense. I was confused about the dates b/c of Covid-19. I asked the manager if I could apply the amount to a different product but was told "NO." Zero willingness to help. When you order online it states you can take any returns to a store and they would be very happy to help you. No so! The manager was very condescending. I felt humiliated. If you expect good customer service you won't get it here. Go somewhere else where they appreciate you, your money and your time.
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Sarah Pinski on Google
★ ★ ★ ★ ★ Hubby n I appreciated Mia's genuine educated energy today. #Mia #Mia #Mia thank you! Love my necklace and will be back. It costs nothing to be kind to all.
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Kristen Stairs on Google
★ ★ ★ ★ ★ I will never buy from them again. My engagement ring was purchased here,but my wedding band wasn't. I have a life time warranty on it. To find out shanking is not covered, also sizing is suppose to be covered. I went to send at least one of my Ring in to be at least sized down which is covered. Right before leaving the store the manager came over and said they can't resize it and go down in size,as I need to do the shank which will cost me over $500. If I wanted to fix both my Ring it would be over $1000 and 3-4week wait. I took my ring somewhere else and paid $415 for both to be fixed in 24hours had them back, I didn't even notice my diamond where coming out which people should have caught when they were investigating my rings and it's covered under warranty, now I had to pay to have that fixed. I have warranty on my family ring that I just got in May from them. I sent that one away to get resized and was told 3-4weeks. I called them Friday which was 3 week to see if it was ready they dont know where my order stands and was suppose to call me back this past Monday after talking to the gold smith to see when I will get it back. I still have not heard from them when I will get my ring and now it's 4weeks, since they sent my ring out. I would not recommend buying a warranty from them, and there jelwery break easily. I am not happy with there service nor costumer service
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scott crooker on Google
★ ★ ★ ★ ★ Excellent service and value. Paula was very helpful in choosing my Boliva watch. I have returned a couple times to have the links removed with curdious service. I would recommend People's and Paula to my friends. Look forward to giving them my future business. Scott
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Liz David on Google
★ ★ ★ ★ ★ We bought an engagement ring and the staff assured us this model could be resized using beads. 3 months later, we got a call telling us the ring could only be resized if they melted some gold - we said fine, and waited 2 more months. When the ring was ready to be picked up, it was still one size too big. We were getting married soon so we took the ring since we didn't want to send the ring back and wait even longer.
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Sierra Mackie on Google
★ ★ ★ ★ ★ My boyfriend bought me a beautiful bracelet from here for Christmas. $1,000, It was not cheap. Within 60 days (which they claim to be their policy), it broke. A piece attached to the clasp fell off, so it was unable to be done up. I wore this bracelet TWICE, once to a home dinner, and the other to my baby shower. There is no reason why something this expensive should break so easily, especially when handled with care. I went into the store to see if they could fix it, and they told me to buy a $115 warranty or else it would be garbage. Obviously I paid for it, but it was within 60 days? Nope, that only applies if you want to exchange it for something AND PAY $300 something dollars. Absolute bs! The quality of people’s has hit rock bottom, not to mention the manager that was hiding behind a computer across the store while a sales associate was dealing with us. I will never shop at peoples again.
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