Penske Truck Rental
3.4/5
★
based on 8 reviews
Contact Penske Truck Rental
| Address : | 828 Eastern Ave, Toronto, ON M4L 1A1, Canada |
| Phone : | 📞 +778788 |
| Website : | https://www.pensketruckrental.com/locations/ca/ontario/toronto/263020 |
| Categories : | |
| City : | L |
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Ronny Avendano on Google
★ ★ ★ ★ ★ Be careful with these crooks. They mentioned one price over the phone and than told me that they couldn't apply the CAA discount that clearly states is applicable on their website. When I went over my bill, I noticed a charge that said OPTIONAL fee, at no point in the transaction was i told I was paying an "optional" fee. The reason i write optional in parenthesis is because when I called back and asked to speak to the manager, they told me the fee wasn't optional (how does that make any sense). Asked to speak to the manager and three days later had received no call back. Avoid at all costs
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James Gauley on Google
★ ★ ★ ★ ★ Great place excellent experience very comfortable trucks and very reliable. Loved it!!
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Stefanie Dee on Google
★ ★ ★ ★ ★ The team at Penske Truck Rental (Eastern Avenue) is amazing. I have been renting from this location for over 10 years and with the transition in the past year (or so) to Penske trucks, it’s been the best move, ever. Everyone who sees me now with a Penske versus competitors (Uhaul) remark on the vehicles and are nothing but impressed by these trucks (I get asked all the time how they are & all things I have to say are nothing but extremely positive). I am happy to be working with this group and renting these amazing vehicles. My colleagues/clients are super impressed I have gone in this direction of renting a higher end cargo vehicle. 100% worth it.
The trucks are awesome to drive, clean, and I love that you can fully stand up in the back of the cabin (Sprinter Van) so it’s not hard on your back (in regular cargo vans I’ve had to hunch over, which takes its toll on your lower back after a few minutes; this makes moves challenging for me). Roomy, spacious, smooth drive. Comfortable seats. Penske is my go-to, hands down, and this location fits the bill.
The team as well as the front desk is amazing, professional and extremely thorough. I feel that the service was far above and beyond any other rental agency that I have used (I have been renting Sprinter/Cargo vans and 10-14’ trucks for 12+ years, on a very regular basis, so am very familiar with all of the agencies out there). Highly recommend this location as the service is spot on and they have always been helpful in accommodating last minute requests. A+ all around.
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Melissa Harris on Google
★ ★ ★ ★ ★ I found this company one of the worst I ever have dealt with. The female manager of the Eastern Avenue location (name unknown) will not give a straight answer seems to know less about the truck we rented then we do or is purposely avoiding answering my questions with diesel
consumptions and issue with the gas gage . Very bad service, I do not recommend anyone to use this service my personal opinion of this company is a rating of 0/10. We ended up using this company because a time delay with another rental company . Next time we will deal with the delay rather then ever taking a chance with PENSKE. Do not give them your credit card will keep charging . This company logo should be OVERPROMISING and PROVIDING NO DECENT CUSTOMER SERVICE!
PS Also was not advise vehicle needed to add DFL and was struck on side of highway! Disgusting........
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Michael Sybydlo on Google
★ ★ ★ ★ ★ Scammers!!! Watch out for them. First off talked to a representative to pick up my truck there. Then in the system it told me to go somewhere else. Luckily/unluckily they scammed me after with what I thought was only a $50 upgrade to a bigger truck. They took a deposit from me of $750, not only did they not return me my money. They also charged me a extra $200+. Make sure if your contract says your truck is full it matches on your agreement. Do not go with these guys. Uhaul is 100% better. You've been warned.
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Sascha Weyman on Google
★ ★ ★ ★ ★ Great customer service. Trucks are kept in great condition. Pricier than U-Haul but worth it in my opinion.
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Dex Tor on Google
★ ★ ★ ★ ★ Trucks are clean & good condition. Cust service was good, but invoicing gets messy. The price at booking might be a different total that gets charged: Check your cc bills for accuracy.
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Keith on Google
★ ★ ★ ★ ★ More expensive than uHaul but at least you know you’re getting a truck at the location you want and when you actually need it. Trucks were in good shape too. Got two very different prices over the phone but they honoured the lower one. Would definitely use them again
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