Orca Security Plus!
3/5
★
based on 8 reviews
Contact Orca Security Plus!
| Address : | 8988 Fraserton Ct #111, Burnaby, BC V5J 5H8, Canada |
| Phone : | 📞 +88 |
| Website : | http://www.orcasecurity.ca/ |
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| City : | J |
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Elayne Wandler on Google
★ ★ ★ ★ ★ Be aware that they make you pay for a year up front. If you move and don't need the entire year, they keep the money claiming it's "prepaid services"
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James Twaites on Google
★ ★ ★ ★ ★ One of their alarms is going off in my neighbourhood and although there is a phone number posted, there appears to be no way to contact them about it without an account ID and password. After twenty minutes of noise, no one has showed up to check in or turn it off. I would rather talk to them about it directly, but this seems to be the only way to reach out to them.
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EarlMichael Lesk on Google
★ ★ ★ ★ ★ Joffrey connected and re-programmed our home security. He was knowledgeable, efficient and very helpful. Joffrey connected our garage security to the main system, something that our previous security company said was not possible. Not only were we very satisfied with the service that he provided us Orca Security Corp. should be very pleased to have Joffrey as an employee.
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Rob Weiland on Google
★ ★ ★ ★ ★ Orca Security has monitored our home for years. Their work is high quality and their office staff are always courteous and professional.
We also used Orca for our business in downtown Vancouver for cameras, monitoring and cellular backup.
We are happy to recommend Orca Security.
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Ric Arboit on Google
★ ★ ★ ★ ★ Outstanding inhouse costumer service! Anytime I have an issue with either my home or my Mother's home I knew I can make one call and professionally walked through any issues. Mary Chan is a valuable asset to the Orca Security head office. To be honest some of the onsite service can be a bit vague and not very personable but Mary can troubleshoot an issue over the phone and save on any onsite visits.
I highly recommend them based on Mary's costumer service alone.
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Sam Wyatt Vancouver Realtor on Google
★ ★ ★ ★ ★ I've used Orca Security a few times for installations and alarm resets. I recently had a couple of clients who bought homes where the original owners did not know the alarm codes. The friendly folks at Orca where able to walk us though the process of creating new codes without even billing us! Super friendly and service oriented - thank you!
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Samantha Thu on Google
★ ★ ★ ★ ★ When we first met with orca on our new home build, we were promised the world from them. When the house was near completion we were shocked and completely disappointed by how over sold we were with the equipment that we were told was top of the line. After being in the house for months our remote gate still was not working and it was impossible to have any calls returned from orca. After a year of almost no contact from Orca we hired a new contractor who had solved all of our electronic problems and was shocked by the work and equipment were originally set up with. Orca was unprofessional, unorganized and a the worst company we have worked with in my career of developing homes. I would never recommend this company.
- Mike Warner
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dishen zhao on Google
★ ★ ★ ★ ★ We signed up for their service after we bought our house since the previous owner was using their system. Soon after, we found them to be very slow in sending out service staff for system repairs etc. We changed service provider a few month after, and notified Orca. We also asked if we could get a refund for the remaining months of that year. They did not agree with the refund but we changed our service provider anyways; and we had not heard from them ever since. In the past year or so, we had a couple of alarm/incidents, and was contacted by our new security company only, again, never heard from Orca. But in early 2016, we received a bill from Orca for over $500 to cover another year's service. After contacting them, we were told by Orca that we did not cancel the service (although we did and was also refused a refund). We advised that we did cancel almost 2 years ago, and since then we never had any contact with them, and refused to pay for services not rendered. We also asked them to provide evidence that they had, in fact, been monitoring our house. They did not provide that information however kept sending us past due invoices. We are currently disputing this with Orca, and not sure how it would turn out; and wanted to put our experience out there to warn other consumers. This company is not organized, not ethical. Do not deal with them. There are much better companies out there.
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