Orangetheory Fitness

Love this studio! Best full body workout experience and even during these pandemic times they have provided safe options for their clientele whether in open studio or through their virtual platform. I’ve used both and both have been great. Also, super friendly staff and coaches :)

I started orange theory over a month ago and I love this studio. All the staff are super friendly and the coaches are extremely motivating, which makes the classes very enjoyable. OT is a great full body experience and I highly recommend it.

I joined OrangeTheory at this location when they opened, and have had nothing but a positive experience! The coaches, managers and front desk staff are all very friendly, and make everyone feel welcome. The workouts are great for all fitness levels, and with new templates daily, it never gets boring. When I joined, I was quite new to fitness, and I have really benefitted from the positive and supportive coaches, who not only made me feel comfortable in this environment, but also made sure to teach me proper form, and push me to my full potential. They have done an excellent job adapting with COVID-19 closures, and new restrictions, giving the option of Live workouts from home, or an open-studio format. The staff was prompt to be in contact anytime there was a closure, and again with re-openings. The studio is very safe, and always clean. I highly recommend OrangeTheory West Broadway!

I am super glad I became a member at this wonderful location . Valentina is a super manager . She is very patient and listens to every issue and concern and comes up with a solution fast! Melissa , our head coach is focused and kind at the same time . She pays full attention to all her students and guides them through every session with a calm and patient attitude .Nya, Michelin and Everybody else are also wonderful .

I love Orangetheory. Three months here and couldn't be happier with the classes. Nya is my favourite coach, she always has so much energy and is very helpful and informative. I also appreciate the steps they take making things feel Covid-safe here.

UPDATE April 22 - the regional director reached out to me to apologize and rectify the situation. I appreciate the effort of reaching out and taking a negative experience seriously, especially with how much we pay for Orange Theory (and the fact that I love the workouts and hate having to leave negative reviews) so I've changed my review from 1 star to 4 to reflect the professional way the situation was handled, and I hope my review helps this location serve their clients better in the future. I thought I would come try a class at the West Broadway location since my usual gym was full and they had tons of open classes. I was a couple minutes late which is totally my bad, but when I arrived the door was locked and I didn’t see any staff in the lobby. I called - no answer. Since this was my first time at this location I thought maybe there was another entrance? Walked around a bit but didn’t find anything. Finally an associate came, let me in, and then told me she wasn’t letting me into the class. I told her I had been waiting outside at least 5 minutes - to which she said she locked the doors because she was peeing but that I still can’t join the class. Considering how much $$ we pay as members I would expect the associate to be MUCH more polite, I found the entire interaction very rude. Luckily the Cambie location has kind staff that, even if they have to turn someone away, would do it with much more professionalism. Also never seen the Cambie location completely empty with the door locked for over 5 minutes. Definitely won’t be back.

I've been coming here for about three months and initially just wanted to test it out but I've been quite happy coming here as often as I can get in. I've found everyone here to be polite and supportive. I'm very hard of hearing and the fitness classes have been great because the coaches are loud and communicate well to push you to a new goal. It is appreciated.

I enjoyed their in-studio sessions past one year. Now they went on live ( also during previous lockdown times). The live studio idea is good. But they need better customer support. the live classes does not work some times due to technical issues ( that okay, happen!!). When you call them for help for live class issues, they do not have tech support, … one time they said sorry we can not help you, we just credit back your class if you want. One time they said go to website and try to find help here but no help available from us. When I have membership from this centre, I expect help from them or give us a help line number. they do not have support. Yet, they deduct the class from your total number of classes per month even though that class didn’t workout for you technically. In-studio services are good but they really need to improve tech support for live classes. We take off from work to attend the classes and if the class doesn’t work, and not getting help from front desk and you loosing one of your class credits … is very disappointing. Hopefully they improve this sector.. otherwise they helped me past one year to keep fit. Nothing negative but letting you know what to expect when you go for live classes.