Old Navy Outlet
4.1/5
★
based on 8 reviews
Contact Old Navy Outlet
| Address : | 805 Boyd St E200, New Westminster, BC V3M 5X2, Canada |
| Phone : | 📞 + |
| Website : | https://oldnavy.gapcanada.ca/stores/bc/newwestminster/new-westminster-8377 |
| Categories : | |
| City : | M |
| Description : | Chain with a wide range of clothing for the family from jeans to loungewear, plus fun accessories. |
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Sabreene on Google
★ ★ ★ ★ ★ Truly, its the best location ever, they do have something diff but its not about their clothes. Its an outstanding customer service in my opinion. Also the way the store organized. The way the staff talk to you, the manager( i think she was a manager) she is always on the floor making sure everything is good, she check on the customers and its just feels so welcoming, also the staff in the changing room, gosh she is so nice and down to earth and so helpful, she go above and beyond in getting me the things i need ( colours and sizes) while i was in the fitting room. This is the greatest work ethics i have ever seen. I live in Surry but I always come to this location because of their great customer service. I wasn’t surprised that everyone was awesome as the one that i think she was the manager was so great and thats why the staff are following what she is doing. Thank you all, thanks to the great manager and to your nice attitude, thats all we need, a nice customer service in even through this pandemic. keep up the good work.
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Hale V on Google
★ ★ ★ ★ ★ I just finished shopping at this store. Superb assistance by Karina. Another customer helped as well. I usually go shopping with my husband so that someone can let me know if the clothes fit me well but he is working. Good thing Karina and another customer gave me their honest opinion. I have been exercising for the past few months and my clothes are becoming big. I wasn’t too sure if one size down was good enough but Karina said that 2sizes down might be good. And she was right. I appreciate Karina’s help and I always enjoy visiting this store as the staff are always helpful.
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Cinaa M Hoorang on Google
★ ★ ★ ★ ★ Staff is kind and helpful, sometimes they don't have any cashiers and it takes 5 minutes at least to find someone and pay for the items you have chosen to buy
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Alena Hill on Google
★ ★ ★ ★ ★ Don’t expect a lot for being an “outlet” there is one or maybe two additional outlet exclusive sales in addition to the regular sales, however the store is clean and tidy and the staff were helpful and friendly.
I came in close to closing time reasonably expecting to that I should be quick or come back another day which I was okay with.
The manager who was informing us that the store was closing shortly still helped me find what I was looking for, and was at the door thanking everybody as I left.
The cashier was in training and was apologetic even though I could not fault anything she did. She was doing great!
The only thing I could really fault is that I wish there were more of the larger sizes available on the floor. In store is supposed to carry up to size 20, though I only need 18. But for most items it is difficult to find greater than size 14 or sometimes 16 if you’re lucky, despite Old Navy advertising itself as being size inclusive. Sorry but size 14 is the average body shape, and few size 16’s scattered about is not inclusion.
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Lisa Chow on Google
★ ★ ★ ★ ★ I picked up my online order. I thought picking it up in store was faster since they had a dedicated area for online pick ups. Well, totally not the case! I stood there, nobody there to help you. There was 1 cashier helping 1 customer. After she finished with 1 customer, she helped the next customer. She finally came over to me (5 minutes later) and I said I'm picking up an online order. She said she didn't know what I wanted. I'm like to myself...a customer is standing there and you don't bother to ask if they need assistance? So, she didn't know how to handle an online pick up. The manager came out and I asked him if I ever pick up from this store again, is there a number I can call. He suggested curbside pick up is faster. So, lesson learned not going in the store for pick ups again!
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David J on Google
★ ★ ★ ★ ★ Friendly staff and all the things you look for at an Old Navy store. Lots of parking and easier to get to than in a mall. Makes getting in and out that much faster when you're on a schedule.
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ham on Google
★ ★ ★ ★ ★ I normally wouldn't leave a review for old Navy, as you normally get pretty uninterested staff and it's the same thing experience everywhere, but shout out to Theo for being soo welcoming and nice to my wife and our 6 month old when we went shopping this morning.
Really appreciate it!
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Joane Maiden on Google
★ ★ ★ ★ ★ Great store with tons of options. Staff is pretty useless. No good customer service. They don't know their own policy. Took them three people to figure out their policy. Cashier wasn't friendly was snippy and rude. Came in with price adjustment as that is part of policy. Id know as I used to work at a different location. The one cashier said I wasn't eligible, even thought I pointed out the item being in sale. Talked to the other smaller cashier she had to get three people to help here. When she did it she's acted like she did me a favor when I know the policy and had to explain it to her. When it rung up to be $23 she made a stink oh for $20... Uhm yes because I had previously returned an item before so all in all the total was greater than $20. Terrible customer service not at all helpful. Only a select few are great.
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