Oak Bay Medical Clinic

I have been attending this clinic for twenty years. Over the years I have found the medical team compassionate, understanding, thorough, and above all professional. This clinic caters to every social status of clientele with the same challenges that all clinics face these days; staffing. It’s unfortunate that over the years the turnover of the front-end staff has created an environment that accepts mediocrity in its level of service. In years gone by these staff members were more closely aligned in their quality of professionalism as the physicians. Unfortunately, of late, and based on new demands to “process” as many patients as possible, the quality of service has dropped considerably. However, think of any service related business and the same statements seem to apply. Mediocrity is the norm. I am so fortunate to have Dr. How as my family physician during my entire time there, but been seen by every Locum and clinic physician in his absence, each providing the same level of professionalism. Just like a previous poster I hold a position that requires regular physical visits to maintain my accreditation, and incur the same costs for them providing this service. Could I find a less expensive clinic? Perhaps, but I know the level of service provided by Oak Bay Clinic and am willing to pay it. Besides, those costs are tax deductible. It is what is. For anyone either reading or writing a review I feel it’s only fair to make every effort to present an understanding of the demands any service related industry is under in these times, and not just make blanket statements.

Reception was extremely rude and not helpful at all. I called and tried to book an appointment through the phone, but lines were busy. I specifically stayed on the line as it said to if one had any further questions. When I finally got a hold of reception, she was extremely rude and asked why I stayed on the line if I didn't have an appointment or family doctor there. She said, and I quote "if you would've listened to the first message you would know were are busy" in a terrible tone. Of course taken aback by this horrible attitude, my response was "the message actually said to stay on the line for further questions, which is what I am doing". They then asked what my question was and I asked if doctors ever discussed ADHD diagnoses, and her response was "I don't know, that's something you need to ask the doctor". Not very friendly or helpful.

I have been going to this clinic for five years now and have been treated with respect and kindness

Our family doctor works out of this clinic (Dr. McKay). He is wonderful, considerate and patient. Can’t say enough good things about him. He treats my husband, my daughter and me. Trust him completely and feel he always goes above and beyond.

This clinic and the whole Island Health system is just broken. I don’t understand why Islanders have to put up with this. I pay tons of taxes here and I expect high quality healthcare service. It took me a week to find a doctor in-person after several failed phone and virtual appointments. The Dr @ this clinic blamed that on me (??)…this is going too far. Wake up Canadians! We can not support a single tier healthcare system. We need a private/public system urgently and end this quota system to walk-in clinics. They get fully paid for 5 minutes. Are you kidding me? ENOUGH IS ENOUGH!!!

WOW! I have been so impressed with the service from this clinic over the last year. I don't have a GP but their "walk in" service has been very convenient for me. The clerks always answer the phone in a timely fashion, are very polite, and have been a pleasure to deal with over the phone during these difficult times. The doctors listen to me and show a real sense of understanding and seem to genuinely care for my well-being. A well run clinic with consistent service. Thank you!

I have been going to this clinic for many years and am super happy with my Doctor. He and his staff must be exhausted with the pandemic protocals in place, but they certainly are doing their very best. I appreciate what they do always....Thank you.....

The receptionist is the rudest woman I've ever encountered on a phone. Shameful. I can guarantee Oak Bay Clinic has heard about her rudeness cause you know she's rude to lots of people. Shame on Oak Bay for continuing to employ someone who treats people so rudely and without compassion. It's a medical clinic.