Northern Rural Net

We have a tower installed at our Campground at Sand Bay Family Campground. We have 6 internet services. The internet is fast and reliable. The customer service is fantastic. They are very good company to work with. I have personally dealt with the representatives Clarissa and Luke who have given me the best customer service possible. I would highly recommend this company to anyone interested in getting fast reliable internet!

I cancelled village net. You bought village net. You called me to troubleshoot my equipment. I explained at length I was not a customer and what happened. September 28 2020, several months after canceling you are sending me a billing invoice for services. Get your shop in order. I'm not your customer. I dont have your services.

My husband and I are pretty impressed with the service so far. the guys to do the install were nice, easy to talk to and professional. Reasonable prices, and good customer service whenever I encountered an issue. We have not had anyone use our names as referral yet (even though I know a few signed up due to our recommendation) so I can't speak to the that aspect...but we are loving it so far! Thanks again from the Vachon family. UPDATE: AUGUST 9, 2020 For almost a week our speeds have fluctuated and most of the time we are lucky to get 0.06 MBPS download. We attempted several times to call the tech support section, we have BOTH left messages. I have private messaged on facebook, as well as made a public post and tagging them in it. While we are aware Covid-19 is affecting businesses, we should have received a call back or message or something helping us. We are to the point that if we do not get assistance with in the next few days, we will be looking for a new provider.

I'm in the Maynooth area and got their DSL service on Bell infrastructure (not their wireless antenna service). If you don't want to read my whole review then here is my summary. The sales and support have exceeded expectations. Their Achilles heel is their reliance on Bell as their hook up contractor. We had two no call no shows. We were previously with Bell DSL under 5Mbps. Bell has been removing by bundle discounts and now jacked up the rate to about 86 bucks a month (from 52 bucks a month two years ago). So I tried Northern Rural Net. I asked dozens of questions to the sales rep (Mariah) who answered and got answers to my questions any day of the week and any time. Exceptional. They said I could have 10 Mbps for 65 bucks a month. There is a 50 dollar install fee and you either have to rent or buy their modem/router for 53 bucks. CAUTION. The ADB Modem/hub is low end and they normally do not provide administrator passwords. The passwords were at least not factory default because my attempt to hack it failed. I called tech support expecting a fight. They they were quick to respond. Patricia explained why they don't normally provide the passwords (remote support) but gladly provided me the access i needed. I added 12 devices to the hub (computers, phone, themostat, security cameras and wifi recepticals) everything worked as expected. Later that evening, i noticed my cellphone was off the wifi. I had left the building and came back. It did not reconnect. I left a message on the tech support chat line on a sunday evening, Mothers day no less. Patricia called me at home and got my phone reconnected. The next day, I did a lot of testing. The ADB hub works fine with the 12 devices I put on it one by one. But when I simulate a power failure, only 3 (sometimes 4) devices reconnected automatically. That is not a problem for many people today but with more and more devices accesing wifi, this will become an irritant. For those teckies out there, for $52.50, the ADB hub in bridge mode as the gateway to your own purchased mesh network is, in my humble opinion, a good option. NRN tech support has since provided me a better hardware option that meets my needs. I had an outage last friday night. I called tech support and Richard answered. He seemed to think it was a Bell issue and filed a Ticket. Bell called with an hour and resolved the issue but the Bell guy thinks it may be a modem configuration issue. I am not sure what to think but the bottom line is, I called NRN tech support and got my service restored within an hour (with help from Bell). It is nice to deal with a local company engaged in a good customer experience. I never got this from Bell. My opinion is NRN is a young organization with some wrinkles to work out. But they are swinging really hard at the plate. I will add more as my experience with them grows. Cheers.

Posting this as a soon to be former customer. I have DSL service with NRN for the last 18 months. The internet is extremely slow, very unreliable (lose service frequently), and very overpriced for what they offer. Problems are compounded by impossible to reach tech support at Northern Rural. Phone calls to tech support get dropped after waiting on hold for minimum 15 minutes each time. After waiting on hold, calls occasionally get transferred to a voicemail where calls are seldom if ever returned. When tech support does by chance answer my calls, I always end up dealing with Bell tech support in addition to NRN. The problem is with Bell phone cables between my home and nearest hub. I started out with good service for first few months but now they are even more impossible to deal with than Bell which is saying a lot!!! Been without internet now for 5 days and problem still not fixed. As a person that reliably pays my $82 month on time for service, I'm sick of them not providing decent service... or any service. I try to support our local businesses and services, but I am horribly disappointed and fed up with this ongoing fiasco.

we have been a customer for two years now. the initial connection work was done by Bell and the service was great. I had some concerns about the old modem but now we have an updated Bell modem. The folks in the local office bend over backwards to be helpful...not something we usually experience in Mississauga for utilities. Very Pleased

I've been with this company for a few years now and they never disappoint! Recently, I've been having issues with my android box and live TV not connecting. I called and Lynn put a ticket in for me. Not an hour later she called back and said I think cable internet may work better for you. The kicker? It was cheaper!! We had a couple hiccups along the way but has worked out fabulously. Thnk ynou Lynn for your above and beyond service. And also a shout out to Barb in billing because she's just awesome!!

They are awful! My mom has been paying for about 6 months with no internet 90% of the time! They don’t care to help! I wouldn’t recommend them to anybody! They were good and affordable at first, then they jacked the prices, with no customer service at all!! We have about 10 routers, they keep sending us to fix the issues and they don’t work properly when plugged in