North Burnaby Pet Hospital Ltd

As a nervous first time dog owner I can say that without a doubt Dr. Collette and her team are nothing short of extraordinary. My french bulldog puppy has been through the ringer with a multitude of different issues. The staff here treats you as family and gives honest feedback and advice. They always make time for us, they always provide the best care. From the receptionist to the technician to Dr. Collette herself I love them all!!! Highly recommend them to any pet owner that loves their dog. You will get the best treatment at NB Pet Hospital.

They killed my cat. I took my very sick cat here and he was doagnosed with end stages of kidney failure, I was told that he would have to be put down. Her exact words: "You can bring him in here for fluids, but that will only buy you a few days." She told me it was best to put him down and there was nothing that could be done for him. THANK DOG I DIDN'T LISTEN TO HER!!!! 2 days later I was at our real vet (Newton Animal Hospital) that told me to try fluids. He told me that cats can live for years with kidney failure and that I was given incorrect information from the idiot vet at North Burnaby. I went home that night and gave him his first dose of fluids - that was May 2011 and here we are a year later with a VERY active and VERY much alive cat. He gets 200mg of fluids every night (takes about 5 minutes) and he is running around chasing my dog and playing again. ***DO NOT go here. I was told that they could give him fluids with a cost of $50 and that would only "buy me a few days" - horrible. If you have a cat, go down the street to the cats only clinic at Holdom and Hastings, if you have a dog - go ANYWHERE else. If you can, drive to Newton Animal Hospital; honestly the best vet I have ever been to! They aren't in it for the money, it's for the good of the animals.

If I could only give "zero" stars!" On June 17th, 2017 I have unfortunately dealt with the absolutely unprofessional, rude and completely unacknowledged receptionist ever in my life. Yes it was at at North Burnaby Pet Hospital if any doubts. My dog had an appointment for nail cutting. In a very rude way she would not allow me to go in with my dog even though I did it last time when we came. I have shared our previous experience with bloody nails, but she could not care less. In a meantime I wanted to by some food for my dog. She asked me to spell "Satiety" for her, and still could not figure out the name of the food nor find it online. Absolutely no knowledge of the products they sell! Then I heard my dog cried several times, and after she came out of the fenced area, right away she run toward the exit door leaving a bloody trail behind her. On my huge surprise receptionist approached the next customer without finishing assisting me. She made me wait even though I asked her to look at the bloody floor. Zero compassion! I stopped the doctor who worked on my dog out in a first place, and she took her in again. Not a single sorry or else ... This time my dog DID NOT want to go in since she was terrified! After some time the nurse came out with my dog. She was nicer and more polite then others. At least she has acknowledge me and smiled. Both myself and my beautiful dog were visibly shaken, just wanting to exit the unpleasant place! The receptionist finally asked me again about the food (the doctor pointed out to the correct name). Being so upset at the whole ordeal I told her to forget about the food. She still had time to redeem her unprofessional behavior, and at least say a single apology. Of course she was only interested about the payment for the service. Honestly I regret now that I paid even a dime from $30.13. The first time, years ago, when they cut my dog's nails a bit more, at least they were very apologetic and sincere, and let my husband and I stay together with our dog the whole time. Things happen in life ... That is the reason I decided to give them another chance. Not any more for sure! By the way Dogtopia charges only $11 for the same service, but with utmost professionalism and care !! Most definitely North Burnaby Pet Hospital will not see none of us EVER! Thanks to the "lovely" lady at the reception.

Great service from the team. They're super great with our boys. Prices are reasonable. We've never left feeling ripped off. The doctors are very knowledgeable, kind and empathetic. 10/10 would recommend.

We have been clients of North Burnaby Pet Hospital for many years. Dr. Collette has always been very friendly and listens to your concerns about your family pet giving you options when possible. I would not hesitate to recommend North Burnaby Pet Hospital to all my family and friends.

10/10 recommend taking your pets to North Burnaby Hospital! I’ve been taking my cats here since they were kittens and they’ve always been well taken care of. The staff are well educated, professional and always so kind! I am always provided with a detailed breakdown of the appointment (including costs, treatments, care instructions, etc.) The vet techs are excellent in informing me with costs and never complete the treatments without my permission. After the appointment, I always receive an itemized list for my records. Thank you for always exceeding our expectations! See you next time.

I chose another vet and asked that my dog’s file be transferred over a year ago, long before COVID19. I never said a word. Instead of transferring the file, they sent the new vet a computer generated page that said nothing. When I called I was told that my dog’s records had been marked “DECEASED” and that the file had been closed. I was horrified. As I sat there with the new vet staff on the speaker phone I saw that I was not alone. Update May 2022 - records were still not transferred, needed urgently for diagnostic history. Another request was made.

Started going to North Burnaby Pet Hospital a few months ago with my kitten who needed all her shots/examination and now a spay/microchip. Very happy with the service, communication and the way they treat my animal. The doctors and staff seem very knowledgeable, caring and trustworthy. Could not be happier.