Noréa Foyers Vaudreuil
3.9/5
★
based on 8 reviews
Contact Noréa Foyers Vaudreuil
| Address : | 401 Bd Harwood, Vaudreuil-Dorion, QC J7V 7W1, Canada |
| Phone : | 📞 +9 |
| Website : | http://noreafoyersvaudreuil.ca/ |
| Categories : | |
| City : | V |
| Description : | Heating & AC showroom selling indoor/outdoor fireplaces, wood stoves, heat pumps & air conditioners. |
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Jenny Kim on Google
★ ★ ★ ★ ★ edited, in response to owner:
I was going to spare the details, but since you find it bizzare here I go. You guys came to my house in beaconsfield to set up a line. apparently technician didnt realise we had a stove.. on my half acre property... strange, why the heck wouldnt my house have a stove? stove blown and broken and took around 2 months to fix. have you tried living without a stove for 2 months, and in the burbs? And, when Norea did attempt to fix (came 2x with the wrong part that didnt fit, thankfully 3rd time was the charm), one time they didnt even show up. Cancelled my meetings, made sure to be home, and no one came, without any notice of change. When we called to check in though, they already knew no one would be coming. Notice would have been appreciated! I understand mistakes happen but general lack of care throughout is what got me. I did not ask for any kind of compensation at any point, and I never heard from anyone about it. I think a single 1-star review is gracious for having to live without hot food for 2 months!
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Hank Johnson (Hankster) on Google
★ ★ ★ ★ ★ EXCELLENT service by Bertrand . Nice to go somewhere and the person knows there stuff. He is the Pellet stove specialist. Very polite and took time to hear what I wanted and gave good detailed explanations. It's nice to go somewhere and they don't force a product on you.
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Jimmy K on Google
★ ★ ★ ★ ★ I had my gas fireplace serviced with Noréa and the technician that serviced my fireplace was amazing. He (Martin) was very professional, knowledgeable and very clean. If you need to service your fireplace I highly recommend Noréa and ask them to send you Martin. Thanks again Martin for your excellent work. On February 11, 2022 I had to replace my blower in my propane fireplace but the new blower had to get modified to suit my 20 year fireplace. Alain the technician did a great job in modifying the new blower. Noréa has professional and knowledgeable technicians. I highly recommend Noréa, Thank you Alain.
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Gloria Keenan on Google
★ ★ ★ ★ ★ We recently had problems with our HEAT AND GLO three sided propane fireplace which we enjoy very much. Thanks to Dominic and his technician, Alain, the problems were solved. The entire team was so supportive and professional.We have two propane fireplaces from them and we would recommend Norea Foyers Vaudreuil highly as we have always had great service from them. THANK YOU.
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mary robitaille on Google
★ ★ ★ ★ ★ I had a problem with my gas fireplace.
Once again i contacted norea foyer Vaudreuil.
As usual, my call was taken by a very efficient receptionist, Marie.
She listened patiently and informed me she would discuss my situation with a technician.
She returned my call and my problem was resolved .
.I can’t say enough good things about the service and staff and I highly recommend the company.
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Tom STEWART on Google
★ ★ ★ ★ ★ We would NOT recommend Norea Foyers, Vaudreuil. Our propane fireplace was installed in Oct 2020. Our flame never really adjusted well - it was always on high. Covid hit, so we didn't get around to dealing with this right away. We called Norea recently to have it finally checked out. They said this was a common problem and there would be no charge for this service call. The technician arrived today and, after thoroughly checking various components, simply removed some decorative pieces that were installed originally that were blocking the gas flow...Just before leaving, to our surprise, the technician said there would be a service charge. We disagreed so the tech called his Mgr. Mario, the supervisor, said to us basically, too bad, it was over a year, and we were no longer under warranty so we had to pay for the service call...if we didn't pay they would no longer honor any other aspects of the contract. He was saying we waited 2 years! which, of course, was not the case. Anyway, deal with them at your own risk, but we would highly suggest that you shop elsewhere and find a shop that will actually stand by their work much better than we experienced here...
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Mony Mandel on Google
★ ★ ★ ★ ★ I contacted Norea to help repair a fireplace that would not light. They sent a technician pretty quickly, who did many tests and eventually diagnosed that the entire valve was defective. A few weeks later, when the part came in, they set up another appointment to perform the replacement. After a few hours and doing numerous tests...a few short hours later, the issue re-emerged. They sent the technician (Alain) back the next day and after finally replacing the thermocouple, the fireplace is now working properly. Although Alain was very thorough, professional, and cleaned up after himself, I am left wondering if I ended up paying $540 (initial visit $125 + new valve $325 + new thermocouple $90) for something that could have been fixed the first time for only $90 (thermocouple). At least I have a working fireplace again and it was easy to work with this company.
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Ranil Jayakody on Google
★ ★ ★ ★ ★ They did a great job on cleaning my gas fireplace and fixing issue with the ignition/starter a few months back. They two technicians that came were very professional, on-time and did a thorough job. Prices are reasonable as well. I was very pleased with the service.
Would definitely recommend.
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