NewLife Fertility Centre

I have personally been a patient as an egg Donor for several cycles with NewLife Fertility! I'm having a hard time finding words that will properly portray my experience with this team as a whole and individually.....but I'll give it my best! From the very first visit, I nervously walked into their office and was very quickly, made to feel comfortable and calm. I was greeted and treated with kindness and respect from every team member. The environment, stories and situations that each of these employees deal with on an ongoing daily basis can be physically and emotionally draining....so, understandably, I expected a less personable experience than what I was given. The staff is humble and understanding. After a few appointments, NewLife became more like family ? Not only have I experienced exceptional professional service backed up by the utmost respect and kindness.....but I have witnessed time after time, other patients being treated just alike. -A soft and understanding conversation, a hand to hold and shoulder to cry on with the hard times and someone to share in the excitement and joy with good news! I've gotten to know each team member personally throughout my journey and devotion is something they all share! I suppose sharing how inviting, clean and beautifully decorated their offices are should be noted as well! (You do a lovely job decorating, Val ?) Lastly, you may be fooled by your first impression of Dr. Soliman. I am guilty of this! His face may lack a smile at EVERY moment....but he really does have a big, warm heart! ? He is a hard working, professional, dedicated and respectful man. You will learn this very quickly after a small chat with him. I feel comfortable and confident under his care. My favorite appointments are the ones that I can get that smile out of him ☺️ I am looking forward to my upcoming cycle with NewLife in September! (Coming from an egg donor that has had several experiences with other fertility clinics, NewLife has my top recommendation!!!)

Overall Staff were very accommodating. however; Dr Vishal Bedi is the worst doctor I have ever met. He is extremely rude and did not care about his patients. We only visited newlife for 2 months. We stopped our treatment just because of him. He prescribed my wife metaphormin and her sugar dropped to 1 and she would have the shakes all day. When we brought our concern to him. He bluntly told my wife that she can never ever concieve without his help and prescriptions. I was shocked!!! We stopped the treatment. We have been blesses with a child without the help of Vishal Bedi, without the use of a high dose of metaphormin and without the help of a fertility clinic. Again, this is nothing against newlife fertility clinic but merely our horrible experience with Dr Vishal Bedi.

I can’t say enough good about the staff at the Burlington location. Their experience and knowledge is second to none. They have an amazing ability to calm nerves while maintaining a professional and supportive approach. Always on time, great communication, and very caring. Laura, Alma, and Shanaz are top notch!!! Dr. Henning has made an experience that could be quite stressful, very easy to understand and navigate. His beside manor is amazingly kind, calm, and reassuring. I can never thank these folks enough for their kindness.

Nataly at the Burlington reception desk makes me feel so comfortable and hopefully of a baby she is amazing I don't like any other locations because she makes it so pleasnt

I started to go this clinic October 2020 the Burlington location was my favorite location to go to the staff is amazing starting from the front desk Laura so genuine so personable just very nice over all she tried her best to book my appointments can’t say nicer things about her. Lab tech Alma was amazing I have deep veins and she was always so nice and tried her best not to hurt me. Shenaz did my ultrasounds she was just so sweet and kind. I just want to say thank you to the Burlington staff.

Honestly, I have been in this fertility journey for over 8 years 3 clinics later and I can truly say I’m soooo thankful to have gone to Dr.Soliman. Yes, you may read comments and say he wasn’t nice I read these too before going to him and I was nervous. he’s honest he will tell you how it is, he didn’t make it seem like oh let’s try this and that knowing it wouldn’t work like some other clinics I went to where it was all about money. For this I’m so grateful he didn’t give me hope for no reason he gave me hope based on my situation, his honesty helped me get to our decision. Now for his team, oh my goodness Nataly from Burlington we need more people like you in this field. You don’t even know what your comments do to people, you’re an amazing person!!! Sorry I don’t know their names but the ultrasound tech and lab technician also at Burlington are sooo sweet they cheer you on like you’re their own family member and maybe after so many visits you become family. No matter what the outcome in this journey is for our family thank you for making this experience less painful and more joyful. Bruna and Sergio Pinto

DON'T GO to New life Fertility! They left a voice message discussing my exam results and didn't give any directions about the next steps. Couldn't be more impersonal? Also the consultation with the doctor was a 5 minute talk over the phone. Don't waste your time and money.

Please do your research and read reviews before committing to this clinic. While the staff generally seem pleasant, this clinic seems far too busy to give their patients the time of day. I had my second embryo transfer last week, and almost every step of the way there was an issue. 1. Upon arrival I was informed that despite a conversation with my physician prior, the “add-ons” we had elected to move forward with were not mentioned in my protocol. At this point, it was too late for one of them, as the prep takes 4 hours so we needed to move ahead without it which was very disappointing as this was going to be our last transfer for a while and we had hoped to try everything we could. 2. After the discussion about the add-ons not being documented I went downstairs for my transfer to be informed that I had not sent in my consent form. I HAD sent it in the week prior, and had an email response from the clinic saying it would be added to my file… 3. I then learned that the incorrect number of embryos had been thawed for my procedure. As they had not saved my consent form, they were “unaware” we were transfering two embryos despite having this conversation several times with my physician. 4. While they did “accommodate” the HCG wash add-on, I was told it would be completed and then I would “need to wait 20 minutes or so” until they completed the transfer as this is the HCG wash protocol. MAYBE 5 minutes after administering this, they took me in and my transfer was done immediately after. When I asked them about this, the nurse said “meh 5 minutes, 20 minutes, it doesn’t matter.” Needless to say, what was supposed to be an exciting day for my partner and I, ended up being nothing but stressful and anger inducing. This is not the first time I have felt this way while being a patient at NewLife. Again, I encourage you to do your research before paying for or starting your IVF process anywhere. **the last thing I want to mention, in the event this is seen by NewLife…please stop promoting your discounted IVF packages as “mother’s day specials” in the spring time. You’re targeting a group of individuals who would give anything to become pregnant or start a family and this type of marketing is highly insensitive.