National Car Rental
4.2/5
★
based on 8 reviews
Contact National Car Rental
| Address : | 9300 Airport Rd, Mount Hope, ON L0R 1W0, Canada |
| Phone : | 📞 +979 |
| Website : | https://www.nationalcar.ca/en/car-rental/locations/ca/on/hamilton-international-airport-c1n3.html%3Fmcid%3Dyext:245709 |
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| City : | R |
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murray Warkentin on Google
★ ★ ★ ★ ★ Emerald club with National fixes this problem at some airports hope Hamilton has Emerald club by now. ************ older review ******Long lines at both car rental places.This was around 10pm . Took 45 min to 1hour .There is a great need to modernize the system. We booked a month plus in advance on line . Should need nothing more than a scanned bar code to drive a rental these days. Will change this to 5 stars when that happens .
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Arnie Meyer on Google
★ ★ ★ ★ ★ I had a very pleasant experience renting a car from National last weekend. Check in was easy. I pre-booked online. I got upgraded to a beautiful Infinity SUV at the counter. We had no issues with the vehicle. It was great. When we returned the car, I forgot to fill it up. Mind you, I did not drive much. Used less than a 1/4 tank. The nice guy at the counter said, that's okay, I won't charge you for the fuel. Have a safe flight.
It was a very pleasant experience to say the least.
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Mike McDermott on Google
★ ★ ★ ★ ★ National has always been my go to rental agency. Nice clean cars, easy check in and check out and good customer service. Recently though I traveled to Hamilton airport in Ontario, Canada and was disappointed by the poor service received. I was traveling on a private charter aircraft and I had booked a car for noon. I arrived at the National booth at noon on the dot only to find it unoccupied. Calling the number posted I was told it would be 20 minutes to get a car to me,. I was fine with that. It was actually an hour and when the driver arrived he was not an agent but simply a guy who moves the cars to and from different locations. After calling again, it was another 30 minutes for the agent to arrive. Now I realize we are dealing with a pandemic and all but that is precisely why I didn't want to spend any time in the terminal building myself. I live in a province with under 20 cases of active COVID so the last thing I wanted to do was sit in an airport in a province where 140+++ new cases are occurring daily. Why make me submit an arrival time if you weren't planning on meeting me? I'm quite sure if I was to drop the vehicle off anytime after my planned drop time I would be charged accordingly. Is your time more valuable than mine?
Normally National is great but on this trip they dropped the ball.
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Suzanne Downie on Google
★ ★ ★ ★ ★ Rented a car for a couple days with national ( enterprise subsidiary) at the Hamilton airport. Good experience. Only thing to note is an early pick up is not an option due to the fact that it opens significantly later than other car rental locations.
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Arnold Badalian on Google
★ ★ ★ ★ ★ Great service, J.
Staff were super helpful, since I needed a larger car for move, they gave me a larger car without additional cost. Thanks again
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Brendan Davis on Google
★ ★ ★ ★ ★ Basil and Jerome are amazing! I use to have problems coming here for a pick up in the past during COVID which is understandable during the circumstances. These two have made it an amazing seamless experience from greeting me at the counter to handing me the keys and even the checkout process. They are top notch people and go above and beyond at all times.
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Sukhi kaur on Google
★ ★ ★ ★ ★ Michael and Basil were amazing. Loved it how Michael gave me the VIP service to make our trip even better. Basil helped us with the vehicle and baggage. Thank you for all the best service.
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rick brown on Google
★ ★ ★ ★ ★ I have used National car rental many times before but I don't believe that I have ever had such a more pleasant experience. When I stepped up to the counter, I was greeted by Mr Basil Hassan. When I told him my name, he replied ,Oh Mr Brown, we have a special vehicle for you.. It was almost like we were besties, but I have never met him before. I had arranged to have a compact SUV but I ended up getting the nicest vehicle that I have ever driven. I have no idea why I had the pleasure of receiving an upgrade and he seemed just as excited as I was. What an absolute pleasure it was dealing with this man. Exceptional personality. Good employees are hard to find, and this guy is a keeper for sure. Highly recommend this car rental company..
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