National Bank

Applied for an MC1 Mastercard online. Approved & Recieved a letter stating I needed to visit a branch to show my Ontario drivers license. Came into this branch & I was told the paperwork would be send to Mastercard department. I called the credit department to verify. The representative told me the branch did not sign the document to finalize the Mastercard process. Frustrated because I am now delayed because of the branch rep's error. Very displeased with this huge error.

Very friendly bank with nice bank teller. Clean inside area. This branch has safety box. There are limited parking lot behind of bank. There are two ATM machines inside of the bank.

They deserve ZERO STARS. Worst Bank EVER!!! DON'T open an account there ever! ZERO customer service. They leave you standing in line forever with NO CARE , they're standing around talking and laughing with each other They have one unexperienced teller open who knows NOTHING about banking.

Poor and inadequate service. I had an issue with a MasterCard Application, Call Center Agent advised to visit the branch, and I chose this one. The Teller at this branch was unwilling to help, simply stating the branch doesn't know / have anything to do with MasterCard applications. As a client, I asked the branch to reach the call center to understand the issue, the branch refused. There is a direct line at the branch that can reach the call centre agent directly, the branch refused to communicate internally. In the end, the customer was asked to go call the call center and figure it out himself, knowing that the customer had gone through multiple call and was in Queue for over 30 minutes every call already ... Compared to other banks, the competitors are providing a way better customer service than this branch.

Great interest rates for a mortgage but if you need help with anything good luck. On hold for over an hour just to be transferred twice then hung up on. Tried calling the branch and they don’t even answer the phone. When I came into the branch I called again as I hear the phone ringing I see 2 employees just walking around and then when I show the teller she says “no one is going to answer that” wow. Picking up the phone could have saved me an hour and a half out of my day in transit. Beyond frustrated.

When I set NBDB with some difficulty, I choose to go the branch to get things sort out. The bank staff answers "No, we are different, we do not do anything about NBDB"

I own a business with National Bank and I do cash deposits all the time from any branch that i find near me while driving around the city. Today Feb 08, 2022 I was coming back from Markham and I decided to stop at this branch to get some change for the store, then when I was at the teller i gave her few hundred of dollars CASH to deposit it into my account , she asked for my company name i answered her, she asked for my address I answered . ... and then she says " Sorry sir I can not help you with the deposit because you have to go to your own branch !" .. Which pretty stupid because it is Cash not a cheque , so right away i understood there is something fishy here. I asked why! she said I have to ask my branch to " GIVE THEM INTERACCESS" so they can accept my deposits. By The Way The teller was a young confused girl , then she turned to " Very Unprofessional Looking Lady sitting at the back desk for help ... This time the older lady with grey hair she says to me ( SORRY YOU CAN ONLY DO DEPOSITS IN YOUR OWN BRANCH BECAUSE THERE HAS BEEN TOO MANY """" FRAUDS""" ) ! . I right away understood these are very unprofessional bankers they see a dark skin guy walk in the bank and he must be a scammer ... So I told her nicely " I am Just Curious why, can you help me to find out more information , in mean while I will go to the ATM and deposit this cash " . I go to the ATM and make my deposits, then I go back she says to me " WE CAN ONLY ACCEPT CASH DEPOSITS BUT NO CHEQUES " ..The funny thing is she said it with confidence like she is educating me, when in fact I was the one educating her , I was expecting her to apologies that she made a mistake but instead she continued to be unprofessional . This incident happened between 13:01 - 13:09 PM February 8th, 2022 , I am sure if there is a professional " Real Banker" who actually cares about the customers want to investigate then they can check the video and audio of that time that i was there . BACK IN THE DAYS BANKERS USED TO BE THE MOST PROFESSIONAL PEOPLE IN THE WORLD, BUT IT SEEMS THEY FIND THEM ON KIJIJI THESE DAYS.

I have account at this branch I cannot believe how they treat their own costumers specially if they know you need help I had some dispute with RCA regarding my business taxes they told me we sent a fax to NBC head office and they had confirmation number that they must active my account. That blonde lady who I believe is costumer service manager she never lift the finger to help you she never listen to you she doesn’t care about your problems anything you ask her she said you better call them never provide any phone number which step you must take never smiles and very rude I am planning to close my account because when you need help they are not there for you very poor costumer service.