National Bank
3/5
★
based on 8 reviews
Contact National Bank
| Address : | 7337 Macleod Trail SW Unit 430, Calgary, AB T2H 0L8, Canada |
| Phone : | 📞 +98 |
| Website : | https://locator.nbc.ca/branch/national-bank/7337-macleod-trail-s-w-calgary-2/ |
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| City : | H |
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a. l. on Google
★ ★ ★ ★ ★ This branch should not be under name of National Bank !! Is not SAFE for transaction , unprofessional and very poor customer service . Desk assistants are changed here like at airport terminal. It was my bank for more than 15 years and help me during this years, most of them in Montreal, but this branch and the manager of this branch is really something. You must be lucky to get some help, advise from someone in this bank. How is possible National Bank allow this guys to damage his reputation ?
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Sergii Brazhnyk on Google
★ ★ ★ ★ ★ NEVER USE THEIR SERVICES, UNPROFESSIONALS. It’s very difficult to call this place a bank, it’s a real circus. the staff does not understand what they are doing and why, the manager generally does not care what is happening around, and when she sees that there is a conflict, she is trying to tell incoherent nonsense. The fact that a normal bank will do everything to help you and do not even ask, then this bank, on the contrary, will do everything to keep your money as long as possible on hold.
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jmt1111 jmt1111 on Google
★ ★ ★ ★ ★ If I could rate 0 stars I would. I have a mortgage with National Bank (this location) and any time I try to call there is never anyone at the reception desk (tried calling six times over 2 hours and only ever got voicemail). Since I don't have a regular account with them it's like we don't even exist (no documents are provided without request, etc). I will not be a repeat customer! All I want is my mortgage documents so I can go elsewhere.
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Alex Braithwait on Google
★ ★ ★ ★ ★ Long wait times. Horrible staff, do not waste your time here. I would suggest any other banks such as: RBC, TD, hell even Pokemon cards are more reliable then this bank.
To be honest there is no way the 5 star reviews are real, based on my few months of experience there the workers do not want to see another customer and "forget" parts of the transactions just to delay the time it takes to create a bank account and delay the people waiting for service.
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Brian Longson on Google
★ ★ ★ ★ ★ I would give this bank 0 stars if I could. Horrible hours, horrible customer service. I paid off my car loan and they took an extra payment. I came in two weeks after the fact to ask for my payment back. Sat in the waiting area for 1.5 hours waiting for an answer. Was told that a cheque would be ready for me to come pick up two weeks later because they won’t mail it to me. I called today to make sure it was there and it’s not. I will NEVER bank with this institution again. *UPDATE* I never ever heard from the branch manager as promised by the “owner”. I have not heard back from the person I talked to on the phone that promised to get to the bottom of this. Lesson learned.
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Premsingh Tensingh on Google
★ ★ ★ ★ ★ After I moved from Toronto to Calgary, I wanted to bank with someone who can understand the needs of a new comer and provide the apt solution. It has been 2 years with NBC, and no regrets yet.
Pros:
-1 to 1 attention for your needs – 70% of my banking needs I deal with NBC today.
-Flexible in communication – Text, Phone, Email and Face to Face. They accommodated all these modes of communication even during COVID outbreak.
-One of the best online banking solution in Canada – I could see almost all my financial details (other banks) including Debits/Credits/Workplace investments which is really helpful. I would say that NBC is one step ahead than others in this game.
Cons:
-No Master Debit Card
-No Global Money Transfer option
-3 days to process CC payments from NBC Checking to NBC CC (top banks provide 24 hours payment services for the home bank CC)
-Long wait to talk to Customer Service
My special thanks to Lila & Nazia who have always assisted me with a big smile. Big thanks and congratulations to the wonderful team in this branch!
Overall I see great value banking with NBC. This is my experience with NBC so far!
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Vestita Lele on Google
★ ★ ★ ★ ★ This bank steal your money , you have a plan with them , but they do what they want with your account . The branch manager take care only about she's pocket . You are not customer here. So many mistake for a bank , it's like a freelancer. For sure you can find better bank . All those positive reviews are more fake than real. You use a bank to have a professional service , to be safe . Non of this you find here.
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Dhruv Patel on Google
★ ★ ★ ★ ★ I want to give zero star as I am highly disappointed with banking strategies of this branch to make new customers. I was scammed.
I was impressed by engineering students and graduate program services and line of credit at low interest rate they are offering.
I went to branch to open an account so I can have line of credit. After opening and setting up credit card I waited 3 weeks to apply for line of credit.
I got a call saying I can not apply for line of credit due to some reasons and now I am stuck with credit card which has yearly fees.
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