MCL AUTO (McLachlan Automotive)
4.4/5
★
based on 8 reviews
Contact MCL AUTO (McLachlan Automotive)
| Address : | 8153 Old Waneta Rd, Trail, BC V1R 4W9, Canada |
| Phone : | 📞 +8 |
| Website : | http://mclauto.com/ |
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| City : | R |
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H D on Google
★ ★ ★ ★ ★ Purchasing a BMW X5 from this dealership was the worst decision we could have possibly made.
Overall the entire experience was terrible. From false mechanical reports, brake problems shortly after purchase, Injector problems shortly there after with zero accountability from the owner/dealership. Dangerously there were also 2 factory recalls on the vehicle that were not disclosed when we drove off the lot and only discovered months later once we took it to a certified mechanic.
In our opinion the owner was absolutely miserable, condescending and combative. I would recommend saving yourself a ton of headache, stress and money by purchasing through a certified dealership.
If the option for zero stars existed - I would have selected it.
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heather kopp on Google
★ ★ ★ ★ ★ Wow what service. I was stranded on the side of the road and they were open on a Saturday. They helped me find a tow truck cause all the googled ones didn't work. They got me fixed up within days with all new a/c. I am a tourist who is deeply grateful.
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Russ D on Google
★ ★ ★ ★ ★ I called this business from Vancouver regarding a 2016 BWM I8 they had listed. I sent off an email as an enquiry submitting the "What's My Trade Worth" section. I received an email from a salesperson, Beverly, Beth or something like that that stated they were in receipt of my email and someone else had to give me a ballpark number for my Mercedes C63 AMG trade. Two weeks go by and nothing. I follow up with another email asking if they have a number for me yet or have decided they don't want my business. No reply. That was a month ago. Clearly MCL Auto has no interest in selling cars. If this is an example of how they do business, I wouldn't deal with them on a bet. That has been my experience.
I wanted to update my review of McLachlan Automotive. Since posting my original review I have been contacted by Don McLachlan who only became aware of my issue upon reading my review. Don seemed genuinely concerned and was very apologetic. He also offered a personal apology over the phone. I was more than satisfied with the way this issue was handled and will give it 4 stars now. As I have yet to do business with Don I couldn't give him 5 stars. Stay tuned.
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Leslie Boone on Google
★ ★ ★ ★ ★ We purchased a car and took it to Don for servicing. It was the first time we have used McLachlan Auto. Our drop off time was 8am and when we arrived Don said it would be ready at 10am and they would call. At 10am we got a call saying the car was ready. Don and Lindsay were friendly and helpful and we now have found our new home for car maintenance. Also I was having problems connecting my cell to the car and I returned to McLachlan's and they took the time to help me get it all set up. What better service can one get?
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greg christie on Google
★ ★ ★ ★ ★ I have been doing business with Don for over 6 years and find
his mechanical knowledge, and sales integrity unparalleled.
In an industry filled with deception, and false promises Don
is a gentleman that takes "customer Service" to the next level
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J Vin on Google
★ ★ ★ ★ ★ My wife and I purchased a 2015 BMW X5 35d spring of 2021. Loved the condition and price of the BMW. We made an offer and Don accepted it.(great price) After driving the beemer a little while it had an engine service light come on. It needed some parts and probably close to a full days worth of diagnostic work, r &r and computer upgrades. Don and Lindsay took care of everything in a very professional manner. When all was done the key was handed to us and Don took care of everything at no charge to us. My wife and I have been in the automotive service end for over 20 years(retired now) so we know our stuff. So thanks again to all at MCLauto that worked on and sold us our beemer, we will be back to purchase another BMW when the time comes. So in short, I would recommend purchasing or servicing your beemer at MCL auto.
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Adam Lippitt on Google
★ ★ ★ ★ ★ I don't often "open my hood to strangers", but Don and the team at MCL have more than proven themselves to be incredibly knowledgeable and committed to earning your trust. Don got me in last minute for a concerning oil leak that ended up being an oil pan drain plug washer issue (from a recent dealership visit). Don and his tech showed me the issue, put my mind at ease, and got it fixed in minutes. Thanks again Don - we'll be seeing you again soon!
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Robert Verhelst on Google
★ ★ ★ ★ ★ Just recently purchased a used 2018 Honda Accord touring from here and it was done very professionally. Don had the right tools to find it, considering the current state in the auto industry, for the right price. With two vehicles previously purchased here and the well-executed services done by him and his team over the years, I would highly recommend this place for your automotive needs.
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