Kootenay Chrysler Dodge Jeep Ram

After going through a bit of a service issue on our other truck... Shanna & Ken jumped in full force to see what they could do to make us happy. We ended up upgrading our truck completely and working with them to get everything we wanted in our upgrade which was nothing less than an AMAZING experience from there forward. Shanna was so efficient, easy to talk to and understanding of everything we wanted. She got everything sorted for us quickly with no complaints on our end with anything in the process! Shanna and Ken definitely made us long term customers of Kootenay Chrysler. Thank you guys! Highly recommend checking them out if you need a new ride!!!!

The service here is incredible! I cannot emphasize this enough. In my 9 years of owning a Jeep (which I love) the one bad thing has been continuously disappointing dealership experiences. This was my first time at Kootenay Chrysler Dodge, they were recommended to me by a friend because I needed some recall work and some suspected safety issues worked on. My Jeep has 250k km on it, so it was due for a bit of an overhaul. My entire experience was great. Montana was the service rep and she was incredible. She was great at communicating and updating. She answered any questions I had about the services being performed. She helped me work around my schedule with a loaner car. Pictures were provided for every piece of equipment that was recommended to be worked on. A priority list was created of what needed to be done, and what could wait to a later date if I chose that route. I received a text update and summary after the initial explanation of work required and a complete breakdown of costs. In my experience, this is over and above what every dealership and mechanic shop has ever done. The mechanic, Matthew, also did a great job. His notes on my receipt were detailed and specific. His work seemed thorough, and he was the first mechanic that was able to identify a clunking noise I had been trying to figure out for almost 2 years. I had forgotten about it and just gotten used to it, thinking it was something to do with the rotors, and now it's finally gone. I am so happy with my interactions with everyone at this dealership, and mostly I am happy that my Jeep is back on the road and feels reliable again. Thank you.

Thank you all in the service department for the stellar service we received when our truck engine failed outside Midway. We are from Calgary and needed to get back in a timely manner and KCD made it happen while our engine was replaced.

Customer service was refreshingly down to earth and these guys and gals go the extra mile! Very impressed with the dealership. I wouldn't hesitate to send friends and family here. Key words for for Google : friendly, low prices, honest!

Love this place , put me in a vehicle that is me, quality and worked on financing with me . Shop does a amazing job with the challenges that are thrown at them . Always kind and they Want to help you.

The customer service is unsurpassed at Kootenay Chrysler. In fact, I drive 80 kms from another town where there is a Chrysler dealership because of the customer service and quality of work at Kootenay Chrysler.

Huge shout out the Miranda and Cody for making things happen! I received great service from the beginning, very knowledgeable and professional and some of the cleanest inventory around! 10/10 Recommend!

I had an excellent experience with these guys. I neglected to ask for synthetic oil when I got an oil change done on my truck. There was absolutely no hesitation to put it back into the shop and make me happy. Totally my fault and they went the extra mile to make it right for me. i know that this type of thing is very frustrating for everyone invovled. Apologies to all inconvenienced by my stupidity. Thank you for the excellent service!!!