Home Hardware Building Centre - Trail

Very unfriendly staff. Every time I've been in and asked for info on something at the help desk they make me feel like I'm bothering them and my enquiry isn't important. After working in sales and marketing my whole life there isn't a staff person I'd hire from here except the lady in flooring who went above and beyond to help me. Great location well stocked but a pitiful customer service.

Usually pretty good service but the last couple of times I spoke to the same guy (coincidentally) about getting a price for a pre-hung, internal door. He spoke to me like I had no clue. Two weeks later, still no price. I've since bought and installed a door from their competitor who were able to give me a price on the spot and had doors in stock.

Very disappointed with our recent customer experience at Trail home hardware. We have been long-time customers with them, but are now re-considering this. We ordered roofing supplies for our home building project, and, as we are not experts, we told the Home hardware staff the size and pitches of the roof portions that we needed materials for and the staff, who I will say were very helpful in this process calculated the materials we needed to order for us. However, we ended up being short of materials we needed to install the roof on two separate occasions which caused unnecessary delays in getting our roof complete before the weather changed not once, but twice. The first instance was where Home hardware ordered us only about a quarter of the total screws required to fasten our tin roof down, which we confirmed by calling the manufacturer directly. The second instance was after we got the roof part way installed we realized we didn't have enough transition pieces between the different roof pitches, sections which Home hardware staff were readily aware of the dimensions and sizes of. When we contacted the store manager we were informed that they could order us more pieces, but there is nothing they could do as we were the ones who "didn't order enough." While that could possibly be an acceptable answer to a roofing contractor who deals with such things on a regular basis, it is not acceptable to a home owner who is using Home hardware as the middle-man between them and the manufacturer and in this process are forced to trust the knowledge of Home Hardware staff. In the end we ended up purchasing the needed pieces from a different local company and I cannot at this time say whether we will be dealing with Home Hardware in Trail again for our building needs.

It's a hardware store, and these days everything in expensive so....not so much good time

Building desk staff are extremely rude, cahiers are good. 9 out of 10 times I leave feeling ripped off. Then you get to wait in the lumber yard for 30 to 45 minutes to get supplies. Now I shop at Maglio down the road. It's cheaper, way better/ friendly staff, and you get your lumber quickly.

I had a friendly cashier. That was nice. Years ago the staff wasn't so nice.

Had a really good experience getting help and advice from Wayne and one other employee from the project desk. They got us sorted with everything we needed and then Joe in the lumber yard went the extra mile by cutting our plywood to the size we needed. Really appreciated the great service!

Great group of workers! Very good at dealing with customers! Definitely a good place to go get your building needs.