McKnight Veterinary Hospital - Calgary

Useless! I called on a Friday for a weekend appointment, there was no availability (which is reasonable given the short notice). Receptionist tells me that because this is generally a walk-in period, they don't normally do this but she can book me in for 11:30 on Monday. I show up Monday with my cat, woman at the front desk informs me I dont have an appointment booked but I can go grab a coffee and come back in 90 minutes. This receptionist was very pleasant while delivering the information but just zero accountability for their screw up. This place used to be great. Looks like its a new owner? Would rate this place zero stars if I could. 0/10. Take your pet literally anywhere else. Check out the yelp reviews. As I'm submitting this, they have a firm 2 star rating. My experience seems pretty standard.

From start to finish everyone did a great job with our cat Julian. We came in with a very unhappy constipated 11 year old cat. Front desk team (Megan and team)was very pleasant, informative and made us feel welcome. Glory and Jen explained everything and answered all our questions. We were given different treatment options. Dr. Shauna was fantastic. No pressure, kindness, patient. She's a true kindred spirit to cats and likely all other animals! We took our boy home to rest,recover and hydrate. We know he was in good hands! Thank you ALL for a job well done! We will be back, hopefully not too soon!

My family and I have been going to this vet for several years. We brought our cat here to have his final breath which showed the ultimate trust we had for this hospital. My boyfriend became a first time kitty owner and I referred him to go to McKnight to get his kitty neutered as we had no problems with them. When the nurse came to talk about the appointment and to grab his kitten for the surgery he clarified with her that he does not want to pay for anything extra only the low cost price of $264 that was quoted to him. The nurse asked him if he wanted to do a pre-anesthetic screen as it is highly recommended. Him being a first time owner did not understand what that meant but still asked if it would cost extra and she said no so then he agreed. After the surgery was done, they gave him a call for the results from the screening saying that he is perfectly healthy and the total cost of the vet bill which was around $443 as they charged him $158 for the screening. Of course, he fought with them about it as he was told there would be no charge but they couldn’t do anything about it as the process was already done. I decided to talk to the customer solutions manager about this matter as i felt super guilty telling my boyfriend to go to this vet and now him having a bad experience. The customer solutions manager told me they probably wouldn’t have done the surgery if he did not agree to the screening. Then why is it not including in the quote given for the low cost amount? Why would they have that as a option and not required? After several hours on the phone with her she gave no solution as they already told my boyfriend the results from the test. When my boyfriend went to go pick up his kitty he had a talk with the manager that I was speaking to on the phone and they finally gave him a free check up for the surgery and a $50 credit. Fast forward a couple months later my boyfriend wanted to use the $50 credit but he called in to make sure his credit was there and they said the $50 credit was not on his file. On top of that the customer solutions manager was no longer working at the hospital. To no surprise, we will no longer be going to this vet and after telling my family about the experience they will also not be coming back as well. It is absolutely heartbreaking that we had to go through this experience as it is so hard to find a good vet that doesn’t try to take all your money.

Spoke to someone on the phone around 4 a.m. and they said we could bring our cat in for vaccines and that they do that with a wellness check. Well, we arrived and lodged our cat up here only for them to turn us away and say they’re doing “emergency only.” We we’re super adamant about it on the phone and when we mentioned it, the ladies at the front (On Sunday at 4pm) were extremely rude and condescending. We needed him to get his vaccine before a trip. I’m from America and everyone always says how nice Canadians are but they made me acknowledge how untrue that was. The vets in America are so much nicer and would’ve taken our cat in immediately. This is the worst experience and I was willing to drop hundreds of dollars here with my husband. Never again and I’m going to tell our friends who asked us how this place was to never use it. Please listen to the negative reviews because they are 100000% accurate.

Dr. Shauna Gavin is by far the best veterinarian I have ever been to. She is the only reason that I will be choosing McKnight Animal Hospital for all future Vetrenary appointments. She is EXTREMELY knowledgeable, compassionate, thorough and most importantly cares more about the Animals comfort/needs and building a trusting relationship with their owners then simply trying to make more money or push unnecessary and expensive testing/procedures on you. I took my dog to multiple vets, Dr.Gavin is the only vet that got down on the floor to pet and let my dog kiss her and get to know her. She did not rush the appointment, she answered all my questions, addressed all my concerns and was able to tell me exactly what was going on with my dog. Two other vets told me to put my dog down, Dr.Gavin was able to diagnose on the first visit with NO expensive testing or procedures. My dog takes one inexpensive tablet each morning and she is pain free and acting like a puppy again. Dr.Gavin SAVED MY DOGS LIFE!!!!! I will follow her thru out her career with all future pets even if we have to travel farther to see her.

Had an absolutely excellent experience at McKnight 24 hour clinic! My bunny started having seizures out of nowhere, and when I called they let us come right in. He was seen promptly and given excellent care. The price was more reasonable than I would have expected for a late night emergency visit. Would highly recommend.

We had to bring our seriously injured dog here because it was the closest option at 9:30pm on a Sunday. We were not welcomed with the urgency and professionalism that I would have expected, but they are working to improve upon that based on my feedback. Nobody should have to experience what we did with our precious pup and it will continue to cause distress for a very long time. The veterinary experience should never add to the misery that someone goes through in such a desperate time. In contrast, it should be the only positive part of such a tragedy.

I have had to use the McKnight vet hospital twice now for my pup and both times I have received the best service I could imagine in emergency situations. From the folks admitting at the front, the vet techs, and the vet I could not be happier with the treatment my dog and I got. Dr. Vanessa Gruffydd was fantastic, made me feel at ease and explained everything happening with my dog and what the treatment plan was. Thank you all for the amazing work you do to keep our pets healthy!