Markham Outdoor Power

I bought a Honda Africa Twin from Markham Outdoor Power. Sales people were absolutely fantastic, friendly and helpful. I also dealt were service department and they were really friendly and gave me good advice on how to maintain my bike.

Took my 2012 Honda cbr125 to get it safety certificate. They took a look and told me what I needed. Next thing you know my motorcycle ran better when I first got it. Friendly service, knowledge and thanks to the crew at markham outdoor power for putting new tires brake pads and clutch plates. and special thanks to Corey hope to ride with you in the future. Ride safe

Our firm has been servicing and purchasing generators here for over a decade. Long story short, we had two generators, one 2000 and 3000 (Australian generator) that we had trouble starting. We brought them in to be looked at and both times they told us that the the engine has lost compression and we're better off purchasing a new one. Based on their advice we purchased a new generator. We then took these 'junk' generators, and fixed both of them in-house. One had a bad spark plug and the other one needed its carb cleaned/adjusted. After we fixed these generators ourselves, we then took them into another Honda dealer, and had them confirm that there is nothing wrong with the generators. What an absolute disappointment Markham Outdoor Power has been, throwing out more than 10 years of customer loyalty over, either a poorly trained technician or just trying to make a quick buck. Short of reimbursing us for the new generator we purchased on their advice and the service fee they charged us for their false diagnosis, they have lost our business. We are choosing to service our equipment an hour away to not have to deal with them. My advice is, if you have to buy parts and this is close to you, knock yourself out. If you're going to do a big purchase or do servicing, do yourself a favour, get back in your vehicle and drive 30-40 minutes in either direction, and find another Honda dealer. Update: I have changed my rating from 1 star to 4 stars, based on the fact that the owner personally reached out to us after this review. He sounded like a genuinely nice individual that cared about his customers' satisfaction, and he gave us his personal cell# to contact him if we are ever concerned about the service we are receiving. The gentleman went out of his way to follow-up on our feedback and I believe that deserves a change to my initial rating.

I just got off the phone with Jerry Lawrence yesterday and placed an order for my new 2022 Honda NAVI! I'm super excited and can't wait for the bike to arrive, the process was less then 3 minutes over the phone! I will definitely recommend Markham Outdoor Power to anyone looking to purchase any new bikes in the GTA!

Extremely helpful and excellent service. Made us feel important, regardless of the size of the purchase. Go ask for Mike!

Markham Outdoor Power has always been my go-to for everything Goldwing. Beth in the Parts Dept. and Chris and Shelley in Service are always available. On this visit, they were able to diagnose and replace a faulty wiring harness in a timely manner.

Great shop with fantastic customer service both in sales and service/parts departments. Mike took good care of us on a motorcycle purchase and the entire staff has always been helpful.

I went to buy a helmet during lunch time. After signing in, a guy took me to helmet section. I said it is for motorcycle and which one is good. He said "I don't know". He showed me the helmets are on discount. I asked if XS is fit for me as I have no idea about the brand. He said "I don't know". I tried a XS but too tight. I asked if S is better? He said "I don't know" and no S in the discount section. I asked how about M size? He said "Maybe loose but I don't know". When I decided to buy a M size, he took me to cashier and another guy was on the phone. He told me to wait for that guy as he is not responsible for helmet and left. Then, I looked around and another lady came out to serve me. After paying, I wanted to leave and found there were 2 lines to block the entrance. I understand it is to stop the customers and they must sign in. However, I think the staffs must help the customers to remove the line when they want to leave. It is the basic customer service. Eventually, I have to cross the line by myself to leave!! During the whole purchasing experience, if the owner thinks it is an acceptable customer service, sorry, not for me!!