Magnotta
4.5/5
★
based on 8 reviews
Contact Magnotta
| Address : | 1300 Bishop St N, Cambridge, ON N1R 6V5, Canada |
| Phone : | 📞 +99 |
| Website : | https://www.magnotta.com/ |
| Categories : |
Winery
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| City : | R |
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Amber Kelson on Google
★ ★ ★ ★ ★ My favourite store in Cambridge. I love the people that work here. Excellent wine. All box sizes ranging from 4 litres to 16 litres. Its a pretty cool place.
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Matt-o R on Google
★ ★ ★ ★ ★ Amazing wine and services. They carried the wine to the car. Amazing prices and Free stuff on certain days for the first however many...
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Katie Osborne on Google
★ ★ ★ ★ ★ Due to the most disturbing and unacceptable customer service I have ever experienced, I am boycotting any and all Magnotta winery locations. I feel sick with how this situation was handled.
Even though my personal experience is just ONE customer out of thousands and millions, I don’t wish this scenario on anyone.
It wasn’t just an individual store location that was upsetting to me either. I have been in touch with the regional manager for Southern Ontario and his lack of compassion for customers and their satisfaction is disappointing and appalling. He would rather stand up and defend his employee than consider supporting the mistreated shopper. The Cambridge store manager even refused to speak with me. How unprofessional.
I don’t make a fuss about customer service EVER. I never complain about quality of food at a restaurant EVER. I never feel it is necessary to go beyond expressing my concerns and then leaving it at that. But I can’t let this one go.
I was not able to get ANY validation or justification for the disrespect that was shown towards myself and my family.
I will NEVER, EVER, shop at any Magnotta winery locations and will encourage all of my family and friends not to as well.
I would have given this rating 0 stars if it was an option.
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Adelaide Rogers on Google
★ ★ ★ ★ ★ Customer satisfaction is NOT a priority to this business. I’ve been supporting this location for years and years and the one time that I felt I was wronged and mistreated, they brushed me off like it was nothing and like I was overreacting. The manager even said to me, “You’re making this bigger than it needs to be.” WOW! Completely unacceptable and appalling. They even felt the need to lie to cover up their wrongdoing. They treat one unsatisfied customer like they're a needle in a haystack. Please do not shop here. They don’t deserve your business. I will NEVER return to any location.
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Caroline Parks on Google
★ ★ ★ ★ ★ I shopped at Magnotta when they were Iocated in Kitchener years ago. I was sorry when they moved to Cambridge however continued to buy my wine there. Normally red gave me a migraine. However the French Blend changed that. All thanks to being able to have a small sample. Such a wise idea.
Sadly we moved to Mount Forest and are rarely in Cambridge area however still shop at Magnotta if close. Wish you were up our way say Fergus. Thank you for still being around after so many years. Your wines, sparkling and selections plus prices are excellent thank you.
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Rachel Weinhardt on Google
★ ★ ★ ★ ★ Outstanding and the kindest staff who were very knowledgeable and eager to answer any questions you have. Absolutely love their selection of wine and ciders! Great overall experience.
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Megan L on Google
★ ★ ★ ★ ★ The staff here are all so friendly, they definitely go out of their way for you. I found the two gentlemen I dealt with today very knowledgeable and answered any questions I had. My husband is a fan of their ciders and any wine we bought here seems to be a hit with friends and family! They definitely have a nice selection of very affordable wine here. The store is kept neat and clean too which is always nice to see. I've been here many times over the years and I have yet to have a bad experience. If you haven't been here yet I recommend checking Magnotta out.
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Jarret Austin on Google
★ ★ ★ ★ ★ If you're looking for decent tasting inexpensive wine it's perfect!
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