Mackage
4.1/5
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based on 8 reviews
Contact Mackage
| Address : | 701 W Georgia St, Vancouver, BC V7Y 1G5, Canada |
| Phone : | π +87 |
| Website : | https://www.mackage.ca/ |
| Categories : | |
| City : | Y |
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Anastasia GG on Google
β β β β β I will to share with you the most unbelievable experience of customer service and management failures in past 6 months. No respect from a fellow SΓ©bastien, turned me away to do an exchange for credit i had for past 6months
I have spend 3000+ and still don't have a jacket .1. ORDERED ONE, TOO BIG, Montreal office would not exchange until I purchased second jacket ! that was 400 dollars more. Excited I received replacement ΒΉ just to find it the next coat was used, tags ripped out, hanging ring, animal hair (img attached)...And not even then I was allowed to get a straight refund/exchange, yes until I payed for jacket 3!I finally got some service at Templeton store (the new jacket # 3),order was canceled as the item was out of stock by next day. The quality is hardly worth the price let alone negativity.
GO TO TEMPLETON. ONLY location, place left with warm, effective people.
The image of one of the coats I received. Far from 860$ joy I hoped for.
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±Aurora on Google
β β β β β AMAZING customer service! The girls there were very patient and very helpful! I like the products it is keep me warm in whole winter.
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Alice Wong on Google
β β β β β I've been shopping at Mackage for many years now and Sara is amazing! She is patient, knows her product, and is always honest with her opinions. There is never any pressure to buy, nor is there an issue if I choose to return the jacket. I own several pieces from Mackage and I get compliments on my jackets all the time!
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Lollipop Candy on Google
β β β β β I bought my 2nd Mackage jacket at this same location today as I needed to transition from winter to spring. I had bought the Melita women's jacket in army colour, but after deciding it wasn't the right jacket for me when I took it home, the staff at Mackage were more than helpful in letting me return it, and also held the jacket that I had wanted to replace it for. I walked in the store and Sharon already had the jacket ready for me when I walked into the store, I was amazed she remembered! Talk about service!
Alex, the store manager, is always so helpful as well. I met her twice in person and she is always quick to reply to emails. Sharon was the friendly staff member that had helped me twice in person with the Melita and Bonnie jacket and she was excellent. Sharon was patient, down to earth, super easy to chat with, and always gave her honest opinion. All the staff are super easy to deal with and that's why I love coming back. They go the extra mile for their customers and are non-judgemental, and no weird stares.
I'm always impressed with the store as it's always clean, all COVID pre-cautions in place, and simple. I also recommend the Mackage M2 mask, it's the best and worth the splurge. You just have to try it to believe it, and I'm almost wanting to purchase my 3rd one.
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Melissa Phung on Google
β β β β β Definitely prefer this location over the one at McArthur Glen. They aren't as in your face and seem less pushy for sales. I like that Mackage is Canadian and the jackets are well made and use good materials for the cost.
Sara was amazing she helped me with both my purchases. They didn't have my size and she ordered it online for me and had it shipped to my home. She even followed up afterwards to make sure I loved my jacket. When I mentioned I was interested in another she contacted me to let me know when they had it available in store. When I went in to try the second jacket another girl helped me because I could only go in on Sara's day off and that girl was lovely too. Unfortunately I didn't get her name. I wasn't sold on the second jacket and wasn't made to feel like I wasted their time in fact she looked for similar options in their catalogue (that weren't available instore or online yet) and contacted me when they received them in store.
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Lori K. on Google
β β β β β I bought a jacket and their Mackage face mask yesterday sometime around noon and was super impressed with Sebastian and Alex. Both helped me with my emails prior to me coming into the store, and also held the jacket I had wanted overnight. Sebastian was super helpful, non-judgmental, patient, kind, chatty and never hesitated to answer my questions while at the store. I also wanted to give a shoutout to Alex. She was friendly, kind, and provided the best customer service.
I was impressed with their diverse staff, as I know nowadays with high end retail, the staff hired tends to cater towards a certain type of customer and the staff don't usually speak conversational English, but this was not the case at this store. There also wasn't the vibe of a high pressure sales environment, plenty of inventory and sizes, and if I wasn't happy with the jacket, the staff stressed I could return it for a full refund within 14 days.
I'm in love with my new jacket and amazing Mackage face mask (best face mask out there right now). I find the quality is much better than their competitor next door and I own one of them, so I can compare the two. Anyone debating on getting a Mackage product, don't hesitate. My jacket came in a super nice garment bag, shopping bag, and I'm happy with their lifetime warranty. Highly recommend.
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Charlie G on Google
β β β β β EDIT: Tried to leave a negative review directly on their website and they "moderated" it. Customer service claims they cannot remove reviews.
This is a review for their ecommerce platform. Terrible returns process. It states that returns are processed as fast as possible when in fact it's common practice for them to take 7 to 10 business days from receiving the product. This should absolutely be disclosed as it's looking like it'll take close to a month for my return to be processed. Intentionally misleading customers.
On top of that, the leather jacket I bought was definitely not worth the $1150 price tag. The lining was this cheap black polyester and the hardware looked so cheap too. The leather itself isn't worth it either given that it doesn't feel considerably nicer than other retailers that sell genuine leather.
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Jason Singh on Google
β β β β β Mackage has the worse customer service of any luxury brand. I would never purchase another Mackage jacket again. For those looking to purchase a nice/fancy jacket, I would rather invest into Canada Goose. This location has the worst employee of any retail store i have ever entered.
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