Luke's Town Service - Elie

Always friendly staff that treat me like family. Their after sales service is the best around!

I've bought a number of otter products from them and have always had a positive experience. I've been considering buying an argo and will be visiting them at some point this winter.

Due to my terrible experience at this store I will not recommend them to any one. I had spoken with the owner luke himself and he so rudely spoke with me and actually hung up on me. They make promises that they do not keep. They do not care about the little guys who cannot afford the brand new equipment and that would purchase there pre owned vehicles. I would have given them zero stars if that were an option.

If you are looking for new outboard - do not waste your time going to Luke's. Unless your definition of NEW is: dirty, UV damaged, no original box, banged up prop, and only couple hours away from scheduled service! Dealer's website is showing this unit as New 2015. During the email conversation the dealer has omitted the fact that the unit is a well used demo. I was assured that it is same as 2017. Once in the store, I've noticed visibly worn/banged-up prop, and de-colored control buttons (UV damage), but I was assured by the sales person that:" It only has couple hours - honest to God... However, I can't confirm since tech staff is not around." I was offered a new prop and $200 discount, but I chose to wait till next day to find out the actual usage. Turned out to be 14 hours! that's only 6 hrs away from first service: engine oil, gear oil, fuel line, breather hose, low pressure fuel filter etc. I wouldn't call it new. Judging by the state the prop was in - I have doubts about proper break-in. In any case, the dealer refused to sell a last year model (2016) at an advertised price for the model I came to purchase. The offered price was significantly higher that the competition. If you value your time - look for a different dealer!

Nice service or should i say full service. Boat deliver in front of my house (i.e. Elie MB to Brandon MB) , Free installation, Free Boat registration, free boat number sticker and friendly staff. We get into some hiccup when i requested for a 2020 Suzuki engine instead of the 2019 which is also brand new except it is 2019 model. I hope they dont get irritated (which i doubt since i keep calling and insisting for 2020 model which doesn't exist yet on actual inventory but shown on the website inventory). So my only constructive criticism is to keep the Website updated with the latest inventory. I hope they are not only good in selling boat but with Maintenance service too... I will found out soon.... Coming Soon after my 20 hours of running the boat ! Good price or not ? I am not sure since i dont have a reference. But again good service... Thank you....

Bought a new sled from this dealership and they were great to deal with. Dealt with Gary in sales and he was very good to deal with. No pushy sales tactics. Couple minor issues with new sled but he took care of them right away. Highly recommend this dealership !

I have been a customer of Luke's Town Service for many years, all of which I have been relatively happy with their staff and after sales service. This past week I had an experience there I cannot believe. I brought a 2 year old Arctic Cat snowmobile in there for a trade in appraisal. The machine was in perfect showroom condition with no mechanical or cosmetic issues whatsoever. Upon arrival they were supposed to have my new machine put together and ready to go. None of which was done. They had over two weeks to get get it done as the machine had been there for a while. So I proceeded to unload my old machine to have the appraisal completed. They told me it was going to take about a half hour and they were going to just give it a quick check over while I waited out front. So I waited the half hour then they told me they hadn't got to it yet. So I said I would go up town and do a few things and come back. So I did that and came back 2 hours later and they still didn't have it done. So I said I would go for lunch and when I got back they still weren't done the appraisal! I waited a further hour and half before they finally told me they had decided the machine needed $1200 in repairs. I told them that is not possible. I know my machine and that is ridiculous. So I loaded up my machine and went home. Upon further inspection of my machine at home I realized they had completely tore my whole machine apart and there was multiple issues with the fitting of the plastics, my side panels and hood had been all scratched like they had been laying on a shop floor, there is damage to my exhaust dounuts from not fitting the exhaust system back on properly, there are missing exhaust springs, broken plastics on my top hood pod and my spark plugs are rounded over from using the wrong size open end wrench. In all the years I've dealt with multiple different dealers I have never experienced this type of arrogance and disrespect. I understand their need to know what they are buying and they have every right to fully check out a trade in in as much depth as they would like, but if your going to start ripping apart a machine you better get the owners consent first! , and or allow him to watch what you are doing with his/her machine. This was the first attempt to buy a new Arctic Cat snowmobile from Luke's and it will definitely be the last. This was a very disappointing experience and I am sharing this story with hope this will not happen to anyone else.

My father bought his motor here. So I’ve been coming out here ( I live in Oakbank ) to get any parts and all the fluids/ filters I need. Super guys here. 1 mechanic took the time to chat with me about my PTT motor for my trim. Great advice and tips. I was able to resolve the problem and avoid any rookie mistakes. THANK YOU!!! This is a great shop!!!