Lowe's Home Improvement
3.8/5
★
based on 8 reviews
Contact Lowe's Home Improvement
| Address : | 5577 Hazeldean Rd, Ottawa, ON K2S 0P5, Canada |
| Phone : | 📞 +897 |
| Website : | https://www.lowes.ca/stores/home-improvement-ottawa-kanata-3008%3Fcm_mmc%3Dorganic_search-_-yext-_-gmb-_-website%26utm_medium%3Dorganic_search%26utm_source%3Dyext%26utm_campaign%3Dgmb%26utm_content%3Dwebsite%26y_source%3D1_MTE4MzY5Ni03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D |
| Categories : | |
| City : | S |
| Description : | Home improvement chain for appliances & gardening supplies, plus tools & hardware. |
|
C
|
Cobali on Google
★ ★ ★ ★ ★ Awesome Customer Service, their Employees knowledgable in everything I have ever needed help with, if one doesn't know they have another step in! Installing plumbing, electrical, home renovations, paint & painting, re-drilling a chair (incorrectly bored holes) & to installing the part to finish screwing together in assembling them, insulating windows for winter / summer. Which glue or adhesive to use, bug & yard spray, lawn & garden ANYTHING! Washers & parts for toilet & sinks..etc. they are the BEST ❣ beginning to end,
|
|
S
|
Scott M on Google
★ ★ ★ ★ ★ Understaffed.
Price match policy is dumb. (Edit: I now understand why for the 1$ rule but it should be waived on items less than 50$ or something)
Staff covering aren't trained in the depts they're covering due to staffing challenges.
These are all corporate issues. The staff at this store are great, but the corporate system has failed them completely.
I feel bad for them. Lowes will never be my primary home improvement store until their corporate structure supports the store-level staff better.
|
|
J
|
Justin Patenaude on Google
★ ★ ★ ★ ★ Went today for a curbside pick up. Arrived did the check in online. Waited 30 minutes then called and the person answering said “sorry it’s a new system and we don’t know how it works”. So why’s this an option then? The person said I’ll get it right away for you sorry for the inconvenience. I thought no problem. Another 30 minutes goes by still nothing. This entire hour I was the only one parked there. I tried calling back 3 times no answer from customer service. At this point screw it I’ll go elsewhere so I leave. I get a call about 20 minutes later saying we’re calling about your curbside order we went to bring it to you but you weren’t there. So I said no waited an hour tried calling several times but no answer so I left I’m taking my business elsewhere. What an absolute waste of my time. Why offer curbside service if clearly after a year and a half of lots of practice you can’t do it. I’ll never shop there again. If anyone does decide to use curbside bring a lunch or snack and expect to wait over an hour because I’ve now seen the other reviews and apparently this is normal for this location.
|
|
K
|
Kathy Weisenberg on Google
★ ★ ★ ★ ★ Had an extremely poor experience with their installation services. Had tiling in small hallway and front entrance done. Grout and loose tile very soon after. A repair of the grout was completed…few months later the grouting and loose tiles reappeared. CoVid hit and contractors were not permitted to enter homes. Once reopening was permitted Loews stated the warranty was up and that issue was not their installation. The issue was the whole job would need to be redone and the cost to Loews would be greater than an unhappy customer. Will not go to this Kanata store ever again for anything. Do not use installation services for home renovations.
|
|
D
|
Daniel Pasieka on Google
★ ★ ★ ★ ★ The customer service was good. However. I did not like that it's self checkout, I could not enter the quantity and number for the bolts and nuts that I was purchasing. This should be an easy thing for someone going through self checkout to be able to do. Instead I had to call over an attendant to help with something that is perfectly simple.
|
|
N
|
Nancy on Google
★ ★ ★ ★ ★ Arrived 15 minutes early to pickup an online order previously confirmed as ready for pickup at 10:00 am. Started out smoothly. Staff tasked with collecting order. 15 minutes later I inquired if there was a problem. Informed that no, likely had to look in warehouse. Several minutes later staff arrive indicating that order unfound. I was informed that just because the online email said order was ready it wasn’t necessarily the case. Additional staff go to warehouse. Several minutes later learn that they are still looking. Decided to go get the stuff myself. I told the staff person that I just did not have the time to waste today. Cancelled online order. Received refund sheet. Staff informed people searching that order was canceled. Went to aisle 47 to collect the 4 items (where I also observed the same staff collecting the same items), paid, and loaded them into my car. While walking out the exit I heard my name called. Went back to customer service and was treated to a scolding. The person in charge very sternly told me that she had picked my 4 items and they were sitting in the corner. I responded that indeed I had also picked paid and loaded my items and was ready to go. If at all possible I will avoid ever using online order again.
|
|
V
|
Valerie Eady on Google
★ ★ ★ ★ ★ Shopped in the Garden Center for some Lyme for my cedar trees as they need some help!
I couldn't find any so I asked an associate and he took me right to it.
There were lots of staff around to help. Picked up a few other items I needed then checked out. It was quick and friendly staff. And it was busy!!
Lowe's is a great home improvement store. I can always find what I am looking for. ??????
|
|
C
|
Cain Canning on Google
★ ★ ★ ★ ★ A little awkward and room for improvement (get it!?). Crazy overflowing cart return which could roll away and damage vehicles + take up spaces close to the front. I couldn't hear the cashier at all unless I nearly stuck my head thru the cash hole. Couldn't see the screen of the card tender neither, and the cashier had to tell me what to press (it was on her side of the covid barrier and seemed to be a common issue). However, this store is one of my go-tos. They always carry the same type of garden stone which I regularly need to buy, and they have a decent selection. I also have to assue they were just having a busy day but I hope the manager appreciates my criticism either way.
|
Write some of your reviews for the company Lowe's Home Improvement
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Flooring store, Paint store, Appliance store, Bathroom supply store, Hardware store, Outdoor furniture store, Tool store, Building materials store, Kitchen supply store, Electrical equipment supplier,
Nearby places Lowe's Home Improvement
