London's Airport Hyundai

Oct 2021 I came in to this location for the  first time in a recall. I asked how long it would take and was advised 1 hour. I waited 2 hours before inquiring what was taking so long, I was then advised my car was ready no explanation or apology for the delays. During this visit I was having an issue with my heating dial and I asked them to look at it. The service advisor came back and told me it was going to be X + X dollars to fix the issue. I advised them it should be under warranty.  They confirmed it was and had to order the part. In Dec I followed up and was told this part was still on its way but should be here in January. Mid January I got a call saying they finally had the part and we arranged an appointment to have it installed  when I arrived it took them over 10mins to even acknowledge me. When asked again I was told that it would be an hour to have this fixed. I asked again for confirmation because of the previous experience.  Then I was told maybe 2-3 hours. At that point I said I wouldn't wait that long and would like a drive home. The service manager came in and told me it would only be one hour because his guys aren't staying past 5 so if it's not done we walk out anyways. I said I'd wait there. 45 mins later the service representative came out and told me they didn't even have my part in stock and there was a mix up. Finally today I got a call saying the part was in. While trying to set up the appointment the rep offered a time that didn't work for me, I advised them of that 3 times and they kept offering it, less than accommodating. I asked for an appointment today and I was told I could come at 3pm, I agreed and then they said no as it wasn't convenient for them to do the work today. I am now waiting another week to potentially have this issue resolved. If I could take this part to another location I would. I was very patient and understanding throughout this whole experience however it has run out. If you value your time don't spend it here. They have no respect for peoples time over promise and under deliver.

My experience with Airport Hyundai was exceptional. It first started with Genti; we told him what we wanted due to a car accident and he was able to move us onto Chris Larocque Business Manager. The feeling in this dealership is very comfortable and family oriented. They listen and provide great service from the time you meet them to the day after you receive your vehicle. I have already recommended them to my family and friends.

I ordered my new 2022 Konda a few months ago and it’s finally in! I’m super happy about the colour (misty jungle)! It drives beautifully and lives up to the expectation. Chris was great to deal with, was always there to help if I had any questions. I highly recommend coming here ☺️!

Recently purchased a Venue and had the best experience. The wait was far shorter than expected. Dave our salesperson was awesome. The process was easy, the wait was short, everyone was both knowledgeable and friendly. I'll definitely be coming back!

These guys are really awesome, especially the service department and the service manager (Andrew),i had the issues with my 2012 sonata but these guys helped me out throughout the process and treated my vehicle like it’s their own car. Obviously these guys deserve 10 stars but unfortunately i can give maximum as 5. I would highly recommend everyone to visit airport hyundai.

I just got a Hyundai Tucson from this dealership and honestly their service is very good, friendly people from when you enter until you walk out. Their team is very understanding and do everything in their abilities to make sure you and your family walk out happy with your deal and with a very reliable vehicle. Love it there!!

This is our first time buying from airport Hyundai and I wish I had done it sooner. Sam and Chris were AMAZING. They went above and beyond to meet our needs and get us the best car to fit my families needs. I am totally in love my my 2022 Tuscan. Great service, friendly staff and great cars

Purchased Elantra 2022 from London Airport Hyundai. On pickup day there was some sticky stuff like sticker glue on all window frames, I showed to staff then they cleaned it. But second day I noticed the clean frames have scratches and some white stains on it, which looks terrible. Then I talked to Sales person Sam Fadel, He told me to visit the dealership any day and we will fix it for you. I visited there to show them then staff sent me to Service Manager- Andrew Uitterdyk. He went outside to look at the car, and promised me we will fix it for you but you have to leave you car for at least 3-4 hours, He said just email me any time with details and photos then will fix the date time. Later, I email him, He replied same day that - can you get me a photo of your vin and the cluster that shows km. I sent him that as well. From months I didn’t got his reply, I tried so many times again and again email phone calls. But no response. I emailed sales person Sam Fadel with CC Andrew. still no response. What kind of service is this, Nobody expecting.