London Drugs

You legally and ethically obligated to inform clients if you switch their medications. At no point did I give you written or verbal consent to pass on my medical information to your store manager. Shame on you!

Do not bring your Apple products here for repair - they don't bother to even properly assess the issue just jump straight to replacing your item without proper examination. They also mark up the replacement pieces by 30% over the replacement fees from Apple (you can check these prices online under Apple support) You are better off going directly to the Apple Store which I did and they were able to get my items working in under 10 minutes saving me the quoted $360 with tax from London Drugs repair team. Total scam, total cash grab place. Beware.

I ask for help in electronic department they were not open to help and very rude And I went cosmetics Department ask for a Mens deodorant brand name he’s answer was go the aisle because we don’t sell brand name and so Hugo boss deodorant, I just left the store due to their rudeness

I went in to London Drugs today to pick up some face wash. While I was there I remembered I needed sunscreen. I couldn't find it in my quick search of the store, so decided to ask the associate in the cosmetics department to point me in the right direction. She was on a phone call, so I stood in range of her eye sight to get her attention. I didn't want to interrupt her call (even though I could clearly tell by the language being used that she was on a personal call)....so I stood silently waiting, it was obvious I was waiting for her as I was looking right at her...in the middle an aisle , so obviously could not have been browsing for products as there was no shelf or product near me...closest thing to me was her cosmetic counter with the plexiglass divider between herself and me. Now, instead of her acknowledging me by maybe raising her pointer finger and maybe mouthing 'be with you in a minute' she TURNED HER BACK!!!! and continued with her personal phone call! I WAS SHOCKED! Is that the kind of service that passes for customers service nowadays??!! SO RUDE! Maybe if I was of a different skin colour she would have paid attention to me! I spoke to the manager about it, maybe he'll say something to her about it...maybe not! Very disappointed with London Drugs! They won't be seeing me in that store as a customer ever again

According to London Drugs messaging thry have test kits acailable to everyone. Unfortunately they are not very knowledgeable or helpful in regards to COVID Antigen test kits in the store after asking a couple of employees I was directed to the front counter. Girl behind counter reached into a box behind counter and was surprised. She exclaimed "we are all out, sorry". She expected me to leave. I asked for her to check to see if she had anymore in the store and she advised no without checking. After further pushing for her to contact manager to see if more are coming or anything in back.... someone replied that they may have something on a truck but wouldn't know. After wasting 15 minutes of my time I realized that I will go try Sgoppers Drug Mart instead where I found helpful staff that will continue to get my business.

I recently ordered a few cards from the LD PhotoLab. From creating my order online to picking it up in store, I felt like the process was as easy as it could be. When I picked up my order and took a look at the cards, I was so impressed! They looked better than I thought they’d look and they completed my order very quickly! The staff yesterday afternoon were very helpful and friendly ?

Absolutely disgusting by the experience I went through during my last visit to this location. I have been an avid London Drugs consumer for many years and have frequent this particular establishment a number of times. My last experience with Jamie- Supervisor was enough for me to turn away and give my business to other, more reputable local brands. I went in on the 28th to grab some boardgames and items and stumbled across a bag that I had previously purchased last month at Winners and knew some friends were interested in. So I snapped a video and sent it over to a friend. The following day (29th) I was in the area and decided that if the bag was still on sale I would purchase it and gift it to my friend. So I went in and still was on sale and purchased the item. At the tile the price rung up higher than priced so the cashier called for a price check. When the price checker went to look she noticed the price was incorrectly marked and many of the backpacks were incorrect placed but said she would honor it then confirmed with another employee who also agreed. The price checker went up with me back to the tile and told the cashier to honor it and to call the supervisor to override it. The dishearting experience now follows when the supervisor (Jamie S. Or Jamie C.... can't remember the last name initial) arrived. The cashier explained to him and he automatically refused to adjust the price. I had to explain to him that this is not my fault items in the store or mislabeled misplaced. Then the price checker came back with the price tags and explained how there are several bags there and how it should be honored. Jamie still refused I told him I would have to speak with a manager because I was even here yesterday and the price and items were still placed and marked the same. Jamie was like, "I am in charge here." I then asked for his name and stated that I would be making a report to head office... he just ignored me and said he didn't care. At that point I really didn't care about making the purchase anymore but it was just a matter of principle an item displayed for a price the consumer believed to be correct. Had it not been because I was purchasing another bag that was initially priced much higher then the price of the bag in question I would have just left.  Finally Jamie said he would do it this one time for me. He grudging did it and walked away the cashier apologized for the situation all I could respond back was that  it was pretty  sad a supervisor would behave in such a way. If this is the character and type of mentors that London Drugs is promoting into leadership roles then my business is better off with companies that value loyal consumers and are training their future/current employees better.

My wife and I love to buy snacks at this location. The other day I picked up an ointment and wasn't paying too much attention. Few days later when I was going to use it and realized it's already been used. Although I should have noticed it right away, the girl at customer service exchanged for me without asking any questions. This location has some of the most helpful staff. They even helped me with passport photo for my exam 5 min before close with great service.