Scott Road Family Medical

A big no to Dr. Dhillon. she is the worst doctor i have ever encountered with. she has absolutely no sense about talking to patient. Never listen to what patient has to say. very very rude. highly recommend to do not book with Dr. Sumeet Dhillon.

Rude receptionist..She does have any sense how to talk with the clients...Called on Feb 7th, 2022 around 2:26pm. I called for appointment booking..firstly she said she does not have any have patient with your date of birth ..then I asked to confirm it again ...then she said yes ...she was seeming in hurry to disconnect the call..worst experience ever

Dr Dhillon is very rude. She don’t know how to deal with patients. She is not a doctor. She isn’t capable of holding her degree. She has to surrender her degree. A big NO to this doctor.

The receptionist older lady in her 50s is rude as faak. Also the doctors don’t always call for phone appointment. Strongly suggest not to use this clinic. Staff and docs here are terrible.

I have been trying to call them since morning and they are not even picking up the call. (The person you are trying to call is not taking calls right now) is on repeat. How can hospitals do these type of things. A patient may die and they won’t care responding a call. These kind of hospitals should be locked away. If you open your clinic, do your job.

How is this clinic even in business? The level of service is disgusting and that is putting it lightly. From the receptionist not answering the phone to the doctors not giving a flying F about a patient. If you guys can’t even be a little compassionate towards sick people, why are you in this field is the real question. Who would one report to have a doctor reviewed? Just awful!

I visited the clinic as a walk in around 4:30 and was helped by a kind and patient staff member. She was so polite and helpful as she answered all my questions i had regarding appointments and how telehealth works… i did notice her trying to put calls on hold and the client/patient just kept hanging up and calling back as if it was end of the world but i knw she was trying her best to catch up with all the stuff and patients in the clinic alongwith phone calls… I dont understand why everyone’s just attacking the staff for not answering the phones when people themselves are so restless that most of them dont even stay on hold when told to do so. I worked with fraserhealth for the past 4 years and our waiting time varies from 15 minutes to about an hour or even more on a rush day and everyone’s just okay with that. But clearly some people visiting or calling the clinic need to understand the fact that these clinics are trying there best in the middle of the pandemic with all these telehealth bookings and that they deal with probably more than 150-200people a day and its not easy for anyone. It’s literally just easy to prioritize yourself just for a regular bloodwork or acne issues or headaches or simple prescriptions but remember that these 1-2 staff members there deal with those 100-200 other people prioritizing themselves and just yelling at the staff because their poor brains dont work when they’re told to hold on a call for a few couple minutes. I really felt bad for her and its really upsetting how people just enjoy to throw their sh*t at others. Definitely 5/5 for the staff and the doctors.

Staff is absolutely amazing, not just the Doctors but owners, receptionists & pharmacy have been nothing but kind & professional & have been helping me for a few years now. Doctor never fails to renew my prescriptions & they always deliver my meds. They were very understanding with my mental health as well. I’ve never stuck so long with a doctors office + pharmacy.