Keystone Property Management Ltd.

Fantastic company to work with!

Involved in managing properties myself, I have always been impressed with the staff at Keystone Property Management Ltd. Their attention to detail, their focus on doing this compliantly, and their desire to perform management duties with the best interests of the landlord have always made me believe that this is a managemnet company I want to be looking after properties!

Britt Stewart and Sherrilee Franks are exceptional at what they do! It is easy for me to recommend them to anyone looking for dedicated and professional Strata or Rental Property Management.

keystone is a good company to work with as a sub-contractor, easy to get a hold of, pleasant, polite, respectful, paid in a timely manner, would recommend them as a management company

Thank you Keystone for your excellent property management of Catherine Gardens in Vernon, BC. Your professionalism, communication and knowledge are greatly appreciated. We are certainly in very capable hands!

Unfortunately we were very disappointed in the management service we received from Keystone Property Management for our rental townhouse unit in Vernon. We hired this company from a recommendation from one of the strata owners. When they came on board, we asked them to do a property inspection as we had heard our tenant was having an appliance issue. They reported back to us that the tenant did not want to have an inspection done and to wait over the summer (2017) until school started back in. It wasn't until the spring of 2018 that they actually got in to do this inspection. It was reported there was some minor damage to the unit but nothing alarming. We decided to sell the unit (in July 2018) and upon entering, the Realtor told us that the place was a disaster. Cat urine all over the carpets and every wall had deep scratches. (They didn't collect a pet damage deposit when they knew the tenant had pets). The garage smelled of smoke that had penetrated the walls. (No smoking was allowed in the unit). This surely would have been caught months earlier if a proper inspection was done. Appliances were damaged. Cupboards were missing doors. Mold on carpets. The list was endless. Needless to say we took a substantial price drop to get this unit sold. This unit would not have been in this condition had this company followed through on a yearly property inspection as they had promised in the management contract. I really don't believe they were looking out for our best interest in providing a professional management service. Trying to reach them by phone and email has been ignored. Whenever I tried calling their office, the manager was never there. I would definitely not recommend Keystone Property for managing any rental property. They are not committed to quality service at all.

We have used Keystone Property Management through out the last several years. We are very happy with their professional and efficient service. They have been instrumental in helping us through transition periods and we will continue to work with them.