Kanata North Medical Centre

My husband and I have been patients at Kanata North Medical Centre since 2014, and we have always been pleased with the wonderful care we have received over the years. The receptionists have always tried to fit us in as early as possible for appointments, and I have to say I do not at all understand these other comments regarding the receptionists; I have always been greeted kindly at worst, and with a super chipper, I-hear-your-smile-through-the-phone voice actually most of the time! My physician, Dr. Andrea Krupa has always been an attentive and caring physician. We particularly appreciate the walk-in hours and the shared care model used at the Centre, which allows us to be seen by a doctor even if our doctor is not available. The Centre is always kept very neat and clean, and I've found the workflow to be excellent. Even after moving to a different area of Kanata, we have chosen to stay with the Centre. I recently went through a difficult and unexpected healthcare issue that was quite a blow both physically and emotionally. I contacted the Centre to schedule an appointment with Dr. Krupa, and after explaining the situation was pleasantly surprised and comforted by the empathy I heard on the phone with the reception staff. They were so kind and understanding, and they booked me in for an appointment early the following week (I called on a Friday morning). Dr. Krupa personally called me that same Friday to schedule bloodwork, and sent the requisition to the lab directly so all I had to do was show up. She called me again the following week to alert me of other testing she had arranged, and to make sure that I knew my appointment date and time. I was so touched to hear my doctor calling me personally, and my conversation with her was the perfect blend of professionalism, competence, caring, and empathy. A good doctor makes sure that his or her patients are healthy; a great doctor makes sure that his or her patients feel like people and not just statistics on a chart or an appointment to push through. A difficult situation was made less difficult due to the timely and excellent care that I received, and the compassion that was shown to me. I can't thank Dr. Krupa and the reception staff enough, but want to encourage them to continue providing excellent, empathetic care to their patients; it is so very appreciated. P.S. Their nurses are needle ninjas. I got a flu shot at the end of my appointment and was going on about how I would like her to count to three so I could take a breath and be distracted. She popped the needle in my shoulder before I could finish my sentence, and I hardly felt a thing!

Dr. Paula is great. The clinic is horrible.. The front desk is very unorganized, I agree with all the reviews on prescriptions. There is however one or two receptionists that are extremely kind and helpful. I called to have a prescription faxed, followed the clinics procedures and the pharmacy never received anything. I called back and there was no record/knowledge of my request. I take a blood thinner and needed to buy aspirin to cover me for a few days... Unacceptable. This saddens me because I love seeing Dr. Paula.

Doctors are great but over the years the receptionists they hire are rude and entitled. ... they really need a new front desk staff one even talked about me as I went around the corner and they were all laughing I felt super uncomfortable. The receptionists think they're doctors and know everything and are extremely rude everytime except for one older lady with glasses it's unacceptable and although I love my doctor i felt bullied the passed few times and no longer feel welcome there any longer will be switching because I've brought this up several times and nothing changes

Agree with the bad reviews Tried to get what should have been a simple prescription refill renewal (followed the proper procedures as told by clinic and pharmacy) Took 4 days. Still waiting because my doctor wasn't in. After numerous phone calls, because it always take forever to get through to them, they out right lied to me and said they never received anything from my pharmacist. After giving times and dates, they "magically" found it. Yes, that was all dealing with their wonderful, polite (so effing kidding!) receptionists. My doctor is not much better, but hubby found her and given the problems finding a permanent doctor, just tolerate them

Dr. McBride and her staff go above and beyond. I have been with Dr. McBride since she moved to the area, and would not even consider another GP. She actually cares, and has helped me in so many ways over the last few years. I cannot say anything negative about the staff at the clinic, they have never failed to be friendly, competent and helpful, even under the most stressful situations.

Absolutely love my doctor there but the receptionists with the exception of Julie and there’s another one I forget her name she’s maybe Spanish or something dark hair and darker complexion. Are SO rude. If you’re having any kind of health situation they don’t care they just brush you off and think they are doctors I feel SO uncomfortable going there and even calling I might switch clinics

I love this office. Dr. Smith has been my doctor for 12 years and even just seeing a walk-in doctor they are very understanding and amazing. I did have problems with one of the receptionists in the past, that being said I believe she has since retired. She was a nasty human. Currently all the staff amazing. Camille is so good with my kids. They went out of their way to call me for a Covid vaccine. Very helpful. Dr. Smith really takes time to know her patients, remember her patients, and give the best over all care. Even without an appointment I can call and ask a question and Dr. Smith will take time to call me personally. I feel so lucky to have a health care team like this. My only negative, I wish they were accepting patients as I highly recommend them to everyone.

My family doctor is here I cant get an appointment or call them because they have changed to online booking which requires q health card and I lost my health card and have trouble getting new one even though they have the card on file. Theres no one to talk to. If you miss an appointment they charge you a heafty fee when once upon a time I was able to get an appointment. My family members also have problems with our "do nothing its probably stress doctor". This place is a joke, I will be finding a new family doctor to treat real health problems.