JMD Pools

We had our landscaping and pool built with JMD Pools in 2016 and were very happy with everything. We interviewed many pool companies prior to hiring Jean Michel and some things that gave us confidence in his work were: 1. Not trying to upsell us on anything. 2. His knowledge of the industry and materials. 3. The fact that he has his own dedicated crew. 4. References from other customers that we visited. 5. Different considerations for salt vs fresh water pool construction and materials. 6. End to end service so any fencing and lawn fixing that had to be made after the pool was constructed was done by his team as part of the service. 7. Telling us certain pool designs may cause long term problems. 8. Providing ongoing opening and closing services. We had a leak a year later that JMD resolved promptly caused by a faulty part in the plumbing. We've had our pool now for 4 years and continue to be happy with the pool, landscaping and ongoing service. Would hire again without hesitation.

Very happy we went with JMD pools to install our pool last summer. JM is honest, knows his stuff, and kept us informed throughout the process. His crew was friendly, hardworking and helpful in explaining how all the pool equipment is to be operated. All in all a very positive experience with JM, Shawn, Brian, and the rest of the team.

We shopped for a pool for over a year. Several blueprints and computer images were generated and salesman came to the house to try and get our business. We noticed one thing about all of them except for one. Everyone had something negative or a story to tell us about a different builder and how they were the best. Jean-Michel was different. He simply said positive things about everyone. Even told us that if we were interested in a different style of pool that he couldn't find that he would recommend "company x", even said that they had top rated installers. To me, honest customer service trumps everything. JM was extremely patient with us. Walked us through every step, explained how the build would go, payment plans and options and helped us select the liner which is extremely difficult as we found out. His builder came over and painted out options on the lawn and suggested a different style and said that we had enough room just from standing in the yard. We were pleasantly surprised as we had a certain size in mind and his suggestion worked. When it came to the dig and the build, his builder and crew came to work. Extremely professional, polite and personable. The foremen took the time to show us all the workings of the pool, how to trouble shoot and maintain everything once it was installed. We have no regrets in picking this company. They came back in the fall to close out the pool and maintain contact after the build was done. Even after the bill was paid the owner continued to call to ensure we were happy. I had one small minor issue which JM had his installer come over and fix immediately. Thank you JM, Shawn and crew. We love our pool.

We had our pool installed by JM 3 years ago and we are sooo glad we did. JM is so experienced, professional, knowledgeable and cares so much for his clients and staff. I’ve seen first hand how his staff respects him and I can’t say enough about the customer service. I still go to JM for all my pool needs. There is no one else I would have rather gone with. If you are considering a pool please do yourself a favour and contact him. We looooove our pool and love JM

WOW! What an amazing experience getting my pool installed by JMD Pools. This is the third pool that JM has installed for my family, the first being 20 years ago for my parents. JM was extremely patient in explaining how the process would work and helping to design my pool and backyard. Shawn and his installation team were incredible and turned my dreams into reality. Once the pool was installed, Shawn took the time to show me how all the equipment worked. They came back in the Fall to close the pool and I can't wait to open it again for this season! You can tell that JM and his team really care about their customers! I highly, highly recommend JMD pools if you are interested in getting a pool!

Highly recommend. Even though I have not purchased a pool yet, Jean Michels quick honest and knowledgeable information was beyond exceptional. He took the time to explain clearance needed for machinery and any permits that might be required to have a pool installed. Thank you for your kind and honest customer service. It is hard to come by these days. It does not go unrecognized.

A 5-start average says it all. Jean Michel and his crew installed our pool in 2020 and made the whole experience amazing. From the quote to the after install services, 100% positive. JMD has the experience, employees and products to make them stand out as Ottawa's premiere pool company. With more that 35 years experience, you know that JMD knows what they are talking about, and you can trust them to be open, transparent and to always make things right. I could go on and on, but at the end of the day, you can't go wrong with JMD. These guys understand customer service. Need convincing? Read the other reviews left here.

We had our pool installed last summer. Extremely happy with the service and the professionalism. JM himself came by to speak to us about the progress and was always friendly and collaborative. His foreman Shawn is an amazing guy who did excellent work. Very happy