Island Rent-a-Car Rentals Victoria B.C.
3.9/5
★
based on 8 reviews
Contact Island Rent-a-Car Rentals Victoria B.C.
| Address : | 402 Esquimalt Rd Unit B, Victoria, BC V9A 3L1, Canada |
| Phone : | 📞 +888 |
| Website : | http://www.islandrentacar.ca/ |
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| City : | A |
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CBM on Google
★ ★ ★ ★ ★ I ended up going here to rent a car because it was a long weekend and everything in downtown Victoria was booked solid! In hindsight I am glad they were!
I found Island Rent-a-Car when googling for other rental places. I emailed them and they promptly returned it. They told me to come in the morning and they would have a car for me. I went in the morning and in ten minutes I had the keys in my hand and I was in the road. They do rent used cars but they where clean and I had no issues!
Besides the problem free rental dealing with island rental was easy, they where very nice and accommodating. I will definitely use them in the future!
Thanks!!
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Random Android on Google
★ ★ ★ ★ ★ Needed a last-minute minivan rental over a long weekend to drive to the mainland to pick something up. Was accommodated quickly and with neighbourly friendliness by the sole hand who seems to operate the rental side. There are some hidden charges, but they were comparable to those of most rental shops. The 2013 Dodge Caravan had ~230,000k on it and was a bit shaky in reverse, but it did excellently at prolonged highway speeds from Victoria to Coquitlam and back again.
If you go into it with wide open eyes, realize that it's not Enterprise or Hertz or whomever else, but a local outfit trying to operate a sales/rental shop with minimal overhead, then you should do fine... because you wouldn't be coming to them unless you were in a last-minute pinch of some kind to begin with... so, by existing and being willing to deal with you, they are doing you a favour... so be realistic and gracious about it. If you want a red carpet, spend more and plan further in advance and go with the big corporate outlets.
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Jo Leung on Google
★ ★ ★ ★ ★ Friendly service and reasonable price. We initially had some communication issue. The price we got over the phone didn't included the airport dropped off. This made us changed our plan the last minute. Instead of 3 days, we ended up returning the car the day before. They had no problem with the early returned and refund us back the 1 day of rental charge. Not everyone would be this flexible. Thank you for the wonderful experience. ?
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Ewald on Google
★ ★ ★ ★ ★ Wouldn't tell me what make and model the van I wanted was and kept saying won't do business with me. I didn't want to rent a junker at 150$ a day. Hung the phone up on me.
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Vik Ventures on Google
★ ★ ★ ★ ★ I booked a car from this company for a day and I have to say I’m quite disappointed with my experience. While initially booking the car, the owner gave us a hard time about insurance and third party liability coverage on our credit card. Made us call our bank in the office to double-check not really taking our word and adding an extra insurance amount to the total bill. While we appreciated his diligence for insurance and his customers, we felt his attitude was a little curt.
The car we rented was a old Mazda . Moreover, the owner spent less than a minute showing us the car before handing us the keys. It was obvious after driving for a half an hour it had not been looked after and serviced. Our biggest revelation about the car came when we were on the highway around 6 pm with no sunlight and realized that one of the headlights was not working (which is a motor vehicle violation), the brakes were not functioning smoothly, and while driving on the highway at 90km/hr the car was shaking; all indicating the car hadn’t been serviced and was risky to take on the road.
While the price was affordable and an option for out-of-towners facing restrictions from bigger name rental agencies, the company should have better serviced cars available for their customers.
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robin Burgoyne on Google
★ ★ ★ ★ ★ I rented a car from this place on a recent trip to Victoria. When I went to pick up the car it was not a small car as I had requested several times, but rather a medium sized car which was extremely old and beat up. It had scratches everywhere along with two huge dents. I took the car anyway thinking it would do, and luckily had pictures taken of all the damage. A day or two later I decided that the car was not comfortable for me to drive and so I called them and asked if I could bring it back and exchange it for a smaller one. Fast forward to when I returned the original rental. The person who had rented it to me immediately zoomed in on one of the dents. He pulled out the rental agreement that he had circled indicating damage but he had circled the opposite side of the car. He ran his fingers over the dent, and after I said I was not responsible for it he said "its fresh, the dent is fresh". He then stood there and told me to "call my insurance company". Luckily I had the photos so I was able to show him that the damage had been there when I took the car. He apologized for his "mistake" but I was really upset to say the least at the attempt to pin previous damage on me. I do not recommend renting from these people as it seems they are not trustworthy and if you do, BE SURE to check the rental agreement damage diagram to make sure it's accurate and take photos. It saved my bacon.
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Anne Gingras on Google
★ ★ ★ ★ ★ The gentleman that works there was very friendly and helpful. I had gone to National rent a car and they didn't accept my G2 license and weren't very helpful at all. But Island Rent-a-Car was the total opposite. Good prices and friendly service! Highly recommend
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Paul Hartl on Google
★ ★ ★ ★ ★ Great car rental company. I rented for 2 months (Dec 2021 - Jan 2022) and I can only say the best about their service, car quality and price. The price was amazing. The cars are not new, but they work perfectly and I did not have a single issue in the two months. Both of the guys are very helpful and they left the car for me at the ferry and I dropped it of as well (for a small payment). Was I satisfied - yes, very much so. Would I use them again? 100% I would!
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