Craftsman Collision
4.4/5
★
based on 8 reviews
Contact Craftsman Collision
| Address : | 506 Esquimalt Rd, Victoria, BC V9A 3L2, Canada |
| Phone : | 📞 +8888 |
| Website : | https://esquimalt.craftsmancollision.com/ |
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| City : | A |
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Tricia Elliott on Google
★ ★ ★ ★ ★ The team at Craftsman Esquimalt recently repaired my vehicle under an ICBC claim. Stefan fully explained the repairs required during the estimate, and gave an accurate timeline for completion. Deidre answered all my questions on the phone in a knowledgeable and pleasant manner, and arranged a rental for me while my vehicle was in their shop. Josh called and provided an update after they had my vehicle for 24 hours, let me know when it would be ready for pick up, and then called to confirm once the vehicle was out front and ready to go. Repairs look amazing and I greatly appreciate my vehicle being cleaned inside and out before I received it back. This experience was flawless; the team showcased excellent communication skills and fabulous customer service, and I would highly recommend this location!
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Gilbert Verrier on Google
★ ★ ★ ★ ★ Friendly, courteous and timely service. I will be returning here if I need any work done in the future. Thanks, Matt (Manager).
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Mary Delaney on Google
★ ★ ★ ★ ★ Excellent work, quick and reliable. And they cleaned the interior as well as the exterior of my car! That was a really nice surprise. Manager Stefan is great to work with. Many thanks for a job well done.
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Graham Wright on Google
★ ★ ★ ★ ★ 6 stars if I could. Was referred to Stefan and team by a colleague and friend to paint my liftgate privately. Best decision I've made in a while to trust Craftsman on Esquimalt Rd. Office team is friendly and efficient, price was reasonable (close to the price in my head that I fairly thought it should cost), the car was ready on time and the quality exceeded my expectations - proving to me that the paint technicians are top notch as well.
Many thanks to the whole team, highly recommend this business.
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My Gypsy Tale on Google
★ ★ ★ ★ ★ I have been working on restoring my 1978 cb 750. I met with Stephan the manager at craftsman.
He helped me pick the Colour. He was so so patient.
We decided on a metallic silver that shines when the light hits it. The bike really turns heads. I have now picked up another bike. Will be back there again soon to find a new idea for the CB 550 Great service and easy going attitude. Value was excellent.
Thank you to the staff for doing such a great job.
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Ashley Fineberg on Google
★ ★ ★ ★ ★ I had a great experience at Craftsman this past week. The staff were super quick with an estimate, and consistently communicative about the expected time of the repairs. Said repairs were well done, and the team also did a fantastic tidy/detail of the interior (which was delightful surprise for me).
A previous experience I had with another autobody shop in town left me jaded about the industry, so I went in with low expectations. But the professionalism (and maturity!) shown here was leaps and bounds beyond the other place.
Pleasant atmosphere, good communication, calm & friendly staff. ?
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C. Van Clyke on Google
★ ★ ★ ★ ★ I was really pleased with the service I received from this branch of Craftman Collision. The staff were so friendly and easy to deal with. Matt, the agent I dealt with, explained everything in a manner that was clear and that I understood. I would not hesitate to return when I have need of their services again!
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Brent Vermette on Google
★ ★ ★ ★ ★ I took my 2018 Toyota RAV4 here to have some work done on the front bumper. Not only was the work done exceptionally well the customer service level was very high. They exceeded my expectations they were very professional and polite through all correspondence. They also provided me with a decent replacement vehicle while my vehicle is getting fixed. During the whole process of the repairs I was always in communication with either Nolan or Stephan regarding the work being completed on my vehicle. I was really impressed with how well they clean the car after they vacuumed it out and also gave it a good wash. I highly recommend them for any and all auto body detailing or repairs.
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