Ferny's Auto Body Shop

Took my car in for ICBC claim. There was some hiccup ,and it took an extra day for some minor mistake but they made sure everything was good after all. They cleaned outside / inside of my car super clean. They also painted/touched up some major scratches on my car without any exta charges. I'm beyond satisfied by these guys work!

Waste of time, unprofessional, unfriendly. Mon, June 21 My car got broken into. Ferny's was on the list registered with ICBC and had a high rating. I called them; they said stop by. They looked at my car, said they would order parts, said they'd call the day of or the next day to let me know when the parts would be in. They didn't. Wed, June 23 I called. They still didn't hear back about the parts. We booked. Wed, July 7 When dropping off my car, the guy had no idea who I was even though I had an appointment. He scrambled around looking for papers. Eventually, he found one with writing on it and used White-Out Tape on it. He got me to fill it out and sign it. He had no idea how long it would take. (He could have at least said a time frame. It didn't have to be a specific date.) He said to call back later. They said it should be ready on Fri, July 9 by 5, and that they would call the day of. Fri, July 9 They called at 4 pm and confirmed it will be ready for pick up by 4:30. I arrived shortly after 4:30 and waited behind a customer. Some customer came inside and went in front of me and they served him, even though I was sitting there first for about 20 minutes. He claimed he was there first and left. I asked, they said he was waiting there for 2 hours and that some clients show up really early. There were two more sets of customers waiting behind me. There were two ladies working at the front. The elderly lady eventually said, "who are you?!" I explained my name, my vehicle, etc. She finally got me to sign and pay. She said to look for my car outside of the building. It was not there. She didn't know where it was. Now it was after hours. She phoned around and said  that they should be finished soon. The elderly lady was then alone. I waited more. Eventually, she called again. She said they were on their way with my car soon and that "everybody waits until last minute to pick up their vehicles on Friday." Why would it matter if I showed up on time, before closing, and THEY didn't have my car finished in time, by 4:30/5,  Iike they said they would?! I finally got my car back. They said they did auto-detailing, but my trunk wasn't vacuumed, there were leaves and twigs still in the deck lid hinges. I left there. I didn't get home until 6:45 that day.

Just terrible. Avoid all together. Took 3 weeks to source glass, then 3 more weeks to fix a window and change tires with some very minor paint work. I was without my truck for 6 weeks. Then the best part " oh your truck was older so we are only covering part of the damage that took place during the vandalism. The rest is on you, sorry. " Then they tried to blame ICBC... sorry guys it was your call on that one. Should have just fixed it myself. Would have been much faster and only slightly more expensive. Crooks. Stay away.

Service was excellent. Had an icbc claim, but they also took care of a model 3 warranty rear window stress crack and a windshield rock chip through our replacement insurance. They worked quick to accommodate our schedule coming from Nanaimo.

Amazing service and great people! They went above and beyond on fixing my Model 3 in just 2 days! Highly recommend! Thank you for such a great job on my car!

Ferny's did an absolutely incredible job of replacing my car's bumper. They fitted me into their schedule ASAP, and were able to get it done even earlier than when I needed my car back for. They also repaired a couple of other, unrelated paint scuffs on my car for no charge, and vacuumed out the interior. My car has never looked so good. They are kind, beyond accommodating, and clearly care a lot about their customers. I cannot recommend them highly enough.

...so I damaged my car when I was parking (bad time judgment...lol). Then I went to four different auto body shops. My quote ranges from $484-$600. Ferny's Auto Body Shop is the only shop that gave me an honest price. It cost me under $350 to fix my car. Also included a complimentary car was which is very usual for all auto body shops but this shop wash the inside of my car (scores!?) I have never went to an auto shop that wash inside of cars, only outside. That's a plus for me. Thanks to Ferny's Auto team, especially the lady by the computer.

The staff at Ferny's are professional and courteous. The body shop that does the work isn't so good. I brought my Tesla from out of town to have a very small dent fixed. The dent was initially caused by a tesla technician in Vancouver. However, since there was two things that needed to be fixed the body shop missed the subtle dent. It's hard to find but when you're cleaning your car you can't miss it.