Intratel Communications Inc.

I would recommend Greg and his team to anyone. Extremely quick and professional service. They are always available when you need them and they get the job done right!

I would highly recommend Intratel Communications Inc. to any one in the market who is looking for better solutions to their company needs. Greg & his team is very professional and extremely helpful. They are always available to help you out with any issue related to VoIP & internet. They always have the best deals in the market for Internet & VoIP solutions.

They are amazing. Very clear, supportive professional offer many different options/services. Use them for both our companies Constuction Company and Dental Office. There customer service is even better.

Greg and Intratel provided us promptly with a quality, cost effective, solution for our phone services. The quality of work and speed at which Greg had us up and running was very impressive. Greg’s thoroughness and knowledge was greatly appreciated. I highly recommend working with Intratel.

We would definitely recommend Intratel to anyone looking to upgrade to a VoIP phone system! Greg is very helpful and extremely responsive.

Greg was very helpful with explaining to us regarding call center solutions, and finding the best solution for us. Pricing is okay. The best thing we like about Greg is that he is very responsive to our problems, and responds fast. Highly recommended.

Top notch service provider. My go too for VoIP! A+++ highly recommend.

We cannot say enough about the new phone system supplied by INTRATEL. That we have invested in. We operate an appliance service company with a staff of 34 and going into over a 100 homes daily. This takes a lot of organization and the phone system is front and center to this operation. We reviewed 4 different companies in making this move. To say that it has been an investment worth making would be an understatement. From the planning stage, to getting answers to our 100+ questions, to special desired features. Our questions were all answered, leaving us with confidence and excitement in having made the right decision in moving forward with INTRATEL. We TRULY have not been disappointed; rather our expectations have been exceeded in the delivery of the phone system equipment, in its set up and the efficiency that this new system has brought to our office. Our customer service experience has improved 300%. It is so amazing! A few points to consider - our voice mail count has dropped from around 60 -80 per day to maybe 1 or 2 per day. Stress level in the office in handling call volume has dropped by 50 % as this system facilitates a wonderful work distribution. Its efficiency in making and receiving phone calls: where dialing a phone # is a thing of the past and incoming calls automatically populate the customer's profile in our database with only one click of the mouse has made taking the next phone calls fun. Thanks to an ingenious individual at the helm of INTRATEL who is able to write a customized computer software script in minutes that can make a 10 year dream come true. To top it off we have: -an unlimited amount of lines at our disposal (no more waiting for an available line out) -no more long distance charges -are saving a significant monthly premium over the rates we were being billed from the local phone utility before. Working with Greg and INTRATEL has been a total WIN WIN WIN. So glad we connected. Herb Klassen President, Lincoln Appliance Service Center Here are a few comments from our Customer Service Reps that use the system constantly: I appreciate how intuitive the phone system is within our computer system. Our workload is more efficient and streamlined now. Donna, CSR Lincoln Appliance This new phone system has made our job so much more efficient. It saves so much time being able to click to dial, one of my favorite features! So many different aspects of this system have alleviated annoyances and stress in our day to day tasks. No more "This call is long distance, please dial 1 before..." as it automatically knows if it is a long distance. We used to have a CSR focus solely on returning a large amount of voicemails, but now that we have a queue system, we get a handful of voicemails at the most. AMAZING! Lindy D. Team Lead, Lincoln Appliance I'm really liking this new system. I love the "dial" option, quick and easy. Also the messaging system. Also the head set. Love love love the quick dial option for customers as well as techs Elsie, Parts Department Lincoln Appliance This new phone system has brought our reporting and call monitoring into a much more efficient process. There is so much data available to look at, and access at our fingertips to help improve processes in the office. I am so happy we made the switch. Jenn- Human Resources, Lincoln Appliance