Intact Insurance
4/5
★
based on 8 reviews
Contact Intact Insurance
| Address : | 700 University Ave, Toronto, ON M5G 0A1, Canada |
| Website : | https://www.intact.ca/en/contact-us/ontario/toronto.html |
| Categories : | |
| City : | G |
|
J
|
Julia R on Google
★ ★ ★ ★ ★ Wish I could rate this insurance company 0 stars. What a joke. Cancelled with this company over 3 months ago (Fee: $17.00) I understand there’s a cancellation fee, but also deducting a whole month of insurance when there’s no coverage for the time being as a “penalty.” Was that not enough? Save the headache. I was with this company for about a year and half and they constantly changed my monthly payment out of nowhere. Poor rates, poor service, all around disappointing experience. Wouldn’t recommend this insurance to anyone.
|
|
T
|
Triceracop1 on Google
★ ★ ★ ★ ★ AVOID AT ALL COSTS, HAVING NO INSURANCE IS BETTER THAN THIS PLACE. Absolutely awful experience from start to finish I just needed insurance fast. They double charged me a payment twice in a row to the amount of 800 dollars, when I tried to inquire I got a very grumpy lady that was incredibly rude and ended up hanging up on me when I started to match her energy, I’ll be going up the ladder to get my money back
|
|
M
|
Mansa Vig on Google
★ ★ ★ ★ ★ Truly regret getting intact auto insurance. My car was hit by a snow plow while parked in the evening. This happened on January 19th, I filed a claim soon after and there has been no response.
The claim agent has been rude and dismissive since the first day my husband called. Some of the other agents have been nice to talk to but nothing is happening.
We have to pay for rental and use the TTC while our damaged car is just parked. I really wish the agent had more empathy and was more responsive.
|
|
S
|
Sabrina on Google
★ ★ ★ ★ ★ Horrible horrible horrible customers service. If I could give zero stars I would.
I got struck (AS A PEDESTRIAN) by a crazy driver who was not mentally stable enough to operate a vehicle. And I was smooshed between her car and mine as I was attempting to load my groceries. She rammed her vehicle directly into my hip and caused $2,000 worth of damages to my car, and injured myself as well as my mental health.
Intact insurance determined that the accident was MY FAULT.. even though I was not operating my vehicle, my vehicle was turned off, and I was out of the way of any traffic.. minding my own business. How is it my fault??
This company does not have your best interest in mind and does not listen to the full story of what happened when you are submitting a claim. I will be switching companies once my term is up
|
|
H
|
Harjinder kaur Randhawa on Google
★ ★ ★ ★ ★ Poor customer service.I had accident in November and it’s end of January but my car is still at Intact’s recommended body shop and whenever I call them to ask for the update about the repairs there reply is that they are waiting for the parts. I don’t even have the rental vehicle because the rental amount reached to the limit while I was waiting to move my car from collision centre to the assured body shop . In the beginning when I spoke to my insurance they said they will extend my rental coverage for two weeks because it took two weeks to release my vehicle from the collision centre. But when I call my adjuster to ask if they gonna increase my rental coverage, he said they never told me to increase the rental coverage.I request him in the email if he can forward my request to one of his manager didn’t get any response. I was being on hold for 2-3 hours every time I call them but never got answered.What is my fault ?? And lady working at the assured body shop was being rude by saying they are not making car parts , but mam I have right to call and ask for the update about my vehicle because I’m paying for it. I lost my job because it was in aurora and less public transport available.I bought my vehicle just to go to my work. I ended up loosing my work but still paying for the insurance. They better to ride off my vehicle because it’s so much depressing for me and i can’t handle this stress anymore.
|
|
A
|
Atif Zaidi on Google
★ ★ ★ ★ ★ Today I needed to update my car insurance, firstly I had to wait for more than one hour "on hold" I remember joining the company 11-12 years ago for their award winning customer service, but now it seems to have deteriorated, and its time for me to move on.
My experiences: Long call wait time (30 minutes plus), and once I connect they can not find my policy on their system, it usually takes another 15-20 minutes for them to find me, it seems that employees do not have proper training and knowledge.
|
|
S
|
Shawnnreagan Stephens on Google
★ ★ ★ ★ ★ I hate this company. Worst insurance experience ever. But I am stuck for a year unless I want to pay a penalty (free money for them). Their rates are too high to start, but that's so they can offer a discount if you are a good driver. How they determine that is you must use their app that monitors your driving. If you don't they bump your insurance up to an even higher payment. You cannot succeed with their app, it's a scam that lies to fail you by producing false data. It also eats your cell phone data for those that pay for it. For example, I do not drive alone ever but the app only recorded my husband being a passenger 9 out of dozens of trips. I never take transit but app says I did. At the end of the day, this company seems like a joke, a bunch of scamers making up things for an excuse to get more money. It's bad enough insurance gets away with "risk" rates which is completely stereotypes and unjust but now they play on your desire to prove your a good driver and deserve betters rate by insulting you with a lying app that justifies an already high rate increased further.
|
|
E
|
Erin Brown-Vandecruys on Google
★ ★ ★ ★ ★ Warning on getting a rental car/waiting for a service inspection
I was told two different things from different customer service representatives. Before going to pick up my rental car, I called into Customer Server to check that even if the work was not covered, that Intact would pay for the rental car for the delay period before the Intact inspector went to go and assess the vehicle. Being assured by your Customer Service representative was the only reason I went to go and get the rental Car. I was told that the car would be covered until the Intact inspector could go and see the vehicle, as there was a 3 day delay. When they went, my dealership called me to tell me that the work was not covered. I did not get a call from Intact to confirm this until 5 business days later. On this call, they told me the rental car was not covered by Intact nor were the repairs. Good thing that my dealership had my back and warned me to go and return the car, so that I only had it for 1 day, as they knew that Intact would not cover. I think it is pretty disappointing that the Customer Service rep that I spoke to told me that they would cover the rental car until my vehicle was assessed, because it is not drivable. I would advise that you align your service department on your own policies, so that this does not happen again in the future.
|
Write some of your reviews for the company Intact Insurance
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Insurance company, Insurance agency, Auto insurance agency, Home insurance agency, Insurance broker, Motorcycle insurance agency, Renter's insurance agency,
Nearby places Intact Insurance
