Innisfail Health Centre - Innisfail

Too be clear with those experiencing bad expierences or wait times. It is ALL dependent on who the staff is. I live here and have ggreat expierences and then I've had awful expierences. For this I am giving them one star because it has sank too a new awful. I had to bring my asthmatic 2 year old in, due to her having skin retractions at the ribs, wheezing and unctrollable coughing fits And It was passed off multiple times. I had to bring her in again, because it was worse. The nurses were just awful. I explained to them the trouble she was having, and how health link said she needed to be seen asap. The one nurse told me "Well why dont you try just giving her, her ventaline" well ya don't think I've tried that. We waited over 4 hours for her to be seen. And we ended up leaving because everyone, literally got in before her. Her doctor seen her the next day and she had an awful awful chest infection. Her doctor could hear her as soon as she stepped into the room. A nurse should have been able to hear and SEE while assessing her she was having THAT much trouble breathing. So thank-you too the nurses (who clearly shouldn't be nurses) and to the doctor who passed it off as nothing. When it was indeed something. This was awhile ago, however I am not impressed with the level of compassion and professionalism there lately.

I went on Thursday Aug 3/2017 to the Lab of this hospital from Red Deer for ECG, blood test and a halter monitor. I waited there for only five minutes when the nurse on duty called my number, much quicker than Red Deer hospital. She was very nice, polite & professional. Her name was Cammy and I would like to say a "BIG THANK YOU" to her.

I went in as I had rust and metal fragments in my eyes. The receptionist was efficient. The wait time was projected as an hour but I was tended to right away. The LPN Jean who was my intake nurse was friendly and personable. Dr. Wing was very nice and handled the situation with professionalism and efficiency. Even though my eyes barely functioned I could clearly see I had come to the right place! Thanks again to the great staff!

Have yet to have a good experience at this hospital. First time I went, the nurse ran out to chat with her friend while she was in the middle of checking my blood pressure. Second time I went the doctor asked ME what I thought was wrong. And the last time I went (and believe me when I say it will be the LAST) they took blood tests to check my thyroid. Found out a few days later at a walk in clinic in Red Deer, they didn't even run them. Don't waste your time going here. You may have to wait awhile in Red Deer, but they are phenomenal compared to innisfail.

I don't write reviews that much but this one definitely earned the worst ER experience ever and doesn't even deserve 1 but I had to give it just to write my experience. The 1st time I went there, I only had nothing but great experience but the 2nd time was when I saw the true color of how toxic the work environment and staff were. I was taken into the ER and was told to wait and I understand the waiting time may vary depending on the volume of patients and they would be prioritized depending on the severity of symptoms. While I patiently waited (with utter agony) other people to be taken care of, I was only given vital checks and was finally assigned a nurse 2 hours later. A lot of other patients were as far as I could see were follow up patients and I couldn't quite understand why those patients were in the ER and how the priority set in. Most patients were coming in and got treated within 1 hour and left. Regardless I kept on waiting and saw new people coming in and out even before I was assigned a nurse, vital checks, and seeing my doctor. Oh, wait No I never saw my doctor even after 90% of patients were released and there I was hopelessly waiting in an empty ER room for 4 hours seeking for medical attention until god knows when. I had to use the washroom just to check what the doctor was doing and she was just on her computer and not checking on the ER patient. Clear she knew I was there waiting for so long but I have no idea what got into her to just let the patient suffer for so long for no apparent reason. Fortunately, after waiting for so long I felt a little better and I decided to get out of the ER without getting any medical attention. Basically, I wasted 5 hours in agony waiting just to get out with nothing. I don't know if this happened because of my different ethnic background that people are still racist in this era as I was the only Asian left untreated in that ER Room. Or maybe, I was just unlucky to be sick on that day, surrounded by a bunch of unprofessional staff and quite frankly I don't know which one is more worse.

I was here just a day ago, the Dr was ok, but nurse K has the be one of the most ignorant person I have ever met. You have better things to do then sit around and empty ER. Saying that filling out forms is above your pay grade. Nurse K, it is what your required and it's your dutie as a front line care worker to work with other organizations, including the Alberta government to help others. How dare you try and make me feel bad, for being there for a side effect of a medication. I have 3 nurses in my family, they even said you should not be there and your abusive. I'm making a report agains the nurse , I want your license suspended. Believe me what I have to add to the collage of Nursing here in Alberta. There is no excuse for abusive behavior. Run from this hospital. Some Nurses are abusive. Pretty sure this will be looked over! I will for sure bring this to this hospitals attention.

Don't bother calling the switchboard like I did last night, January 3rd 2022 at 5:30PM! The lady was very rude and grumpy on the phone. She was hired to answer the phones, hence the job title "switchboard" so why be rude and disrespectful as it's not worth it. Maybe it's time for a new switchboard operator who is a little more professional.

I came in today for emergency. I have a phobia of medical stuff and I cannot thank the nurses enough for how kind they were to me. The emotional support and attentive care I received was so above and beyond Thank you for your kind help