Hyundai Canada Vancouver Zone Office

Went to Langley Hyundai. They took my $500 by saying it’s refundable when I booked a new Elantra 2020. Got my signatures on a non-refundable agreement by not giving me proper time to read it. When I asked them I don’t need a car they refused to pay back. Such a cheap quality of services. Unexpected

Dear customers of Hyundai Canada I would like to share my experience with dealing Hyundai. It all started with my car starting to run rough a few months back. I wasn't sure what was wrong with it. It turned out that Hyundai had a recall for a software problem that was causing misfires in all my cylinders. I made an appointment and brought my car in to be fixed. When I got my car back it was running worse and I had to park it. I brought my car back to be fixed and Hyundai Canada denied that their recall could be caused by their recall. They were denying any wrongdoing and my car sat at the dealership for weeks while they made a decision. They left me vehicle less did not offer a courtesy car and I lost the ability to do my job costing me thousands of dollars. The damage to my car included destroying my catalytic converter, my turbo and my cylinders. Hyundai Canada denied that misfires caused by their faulty software could cause this kind of damage. They were lying and doing whatever they could to not stand behind their product and offer zero customer service. I pulled my car out of Hyundai because what they were going to charge me to fix damage caused by them was highway robbery. It turned out that because of unburnt fuel getting in my exhaust system, down my cylinders and in my oil pan that indeed this recall destroyed my engine, my turbo and my catalytic converter. I have had 3 mechanics look at this and all have told me that Hyundai's faulty software caused this damage. I also have found various other customers online who have had the exact same issues with their car. So Hyundai knew that the damage was caused by them and still denied it and refused to fix it and stand by their product. My next car was going to be a brand new Hyundai Veloster N an upgrade. I will NEVER buy Hyundai again, Hyundai offers poor customer service does NOT stand behind their product. I reccomend if you are thinking of buying Hyundai. Think twice and go with someone else. Do not buy Hyundai they do not care about their customers A dissatisfied customer Ty Hill

I normally have my vehicles repaired locally because I am roughly a 2 hour drive and ferry ride away from any Hyundai dealership. I had my alternator replaced in May of 2020 as shown in my repair receipt. I wasn’t happy with the service I received so I found a new shop to take my cars too. The mechanic noticed the new alternator and instructed me to call Hyundai because the new alternator was showing signs of oil damage because of a recall. He told me to call Hyundai Canada and set up the repair and ask for reimbursement for the repair I completed. I called Hyundai Canada and they said no issue and they would have the dealer ship inspect the issue and repair the recalled item. I originally brought the vehicle over for repair for the day and when I returned to pick the vehicle up they said they had to order the parts. With a recall and an appointment you would think they would have had the parts? Anyways I brought the vehicle back for repair on Monday and the service manager said they sent in the notes and will let me know about the reimbursement for my original repair. He called today and said they don’t know why Hyundai Canada would not cover the repair but for me to not give a bad review. I said I understand that and will work with Hyundai Canada. I called and Hyundai Canada and they then proceeded to tell me the dealership didn’t believe the alternator was damaged because of the recall. I said the dealership agrees with me and to call them back and around an hour later I get a call back from Hyundai Canada saying the dealership said they need more info. I said I’m not playing games with you all anymore and I will just leave a review. I wasn’t going to post on open road but I will be leaving this review there now as I don’t know who to believe. Do not purchase from Hyundai if you value customer service, honesty, or reimbursement for repairs caused by recalls. Oh yeah, that alternator I replaced in 2020 was replaced again yesterday for oil damage....